Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. You could say these guidelines are a catalyst as they help you get to the final design much faster. The 11 user interface guidelines for enhanced engagement include: 1.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

Mind the Product

MARCH 12, 2020

I’ll describe what product operations does and how it fits within product teams at my company InVision , then share some of my personal learnings over the past three years, including: Why product ops is needed. Maintaining templates, guidelines, how-to references and resources. What product ops is. Supporting onboarding.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

Analytic Tools 109

Analytic Tools Feedback Software Systems Review Data Visualization 109

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 105

Reporting Tools Feedback Software Government Systems Review 105

Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Tweet This So I want to take some time to review why we do discovery. Tweet This So I want to take some time to review why we do discovery.

Generative AI 331

Generative AI Product Research Feedback Software Analytic Tools 331

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re building a consumer subscription app, this post is your new bible. Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. A massive thank-you to Phil for doing the work to put a piece like this together.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

Sachin Rekhi

JANUARY 26, 2020

Key result examples: Increase weekly active users by 20% Achieve 20M activated users Launch the new feature by 7/31 Conduct 50 customer interviews. The most valuable key results measure meaningful user or business outcomes as opposed to simply the output of one's work. How do you expect this feature will impact users?

Customer Experience 213

Customer Experience User Testing Weak Development Team Customer Feedback 213

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 84

User Testing Research Software Customer Feedback Product Research 84

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

UX Planet

JANUARY 29, 2024

Exploring How AI Will Revolutionize Design System Creation, Maintenance, and Usage Design systems are an important part of every product app or website. Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process. But how will it be affected?

Analytic Tools 98

Analytic Tools Systems Review Data Visualization Software Review 98

The Product Coalition

SEPTEMBER 21, 2020

10 guidelines to design high impact experiments. Good product teams understand that their customers’ needs and behaviours are ever changing and the way to truly predict what impact any update will have is to try it on a small set of real customers. Here are 10 guidelines to design high impact experiments.

Customer Experience 167

Customer Experience Data Visualization User Testing Product Research 167

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool. Here’s why.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Usersnap

JULY 26, 2020

Most developers have no clue about how testing is actually done, and how valuable the understanding of software testing basics can be for developers who really want to excel in their careers. I owe a large amount of the success I have had in my career as a software developer to my background in testing. Click To Tweet.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

Intercom, Inc.

FEBRUARY 26, 2018

The Apple and Google Play app stores give developers an instant marketplace, a gateway to billions of customers. You will have to fix bugs that impact your customers, handle outages, etc. Be extremely mindful and diligent in understanding the security of companies you are outsourcing to. We are a product company.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Intercom, Inc.

APRIL 23, 2018

When building your products, the security and privacy of your customers’ data needs to be a top priority. The EU’s General Data Protection Regulation (GDPR) is a major regulatory change that will affect all companies with EU customers or users – and because it applies to companies no matter where they may be, it has a truly global reach.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Intercom, Inc.

OCTOBER 9, 2019

But the reason it resonated so much with readers was its powerful core finding – our brain has two very distinct modes, or systems, of thought: System 1 (fast, automatic, and impulsive) and System 2 (slow, conscious, and deliberative). Here are two guidelines to get there. Why does it matter?

Product Management 201

Product Management Product Manager Reporting Tools Research Software 201

The Product Coalition

JUNE 21, 2021

In light of this, designers or software design businesses must ask themselves: “When I’ve worked on building software, have I historically focused on designing for all users, or just ‘average’ users?” If your answer is, “All users,” you’ve supported “Digital Inclusion”. What happens when we don’t make services accessibile?

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Mind the Product

NOVEMBER 12, 2018

By June this year, more than half of our 10 million plus monthly active users were publishing designs on Canva in languages other than English. For a given UI element, we might ask ourselves: Are the buttons big enough to fit translations in more expansive languages like Greek, Quechua and Tamil?

Research Software 172

Research Software User Testing Software Review Product Research 172

Userpilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. It helps increase customer loyalty , brand awareness, conversions, and engagement.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? If it’s the latter, your organization may benefit from democratizing research. TL;DR By democratizing research, you make it more accessible and inclusive across your organization. Research democratization empowers staff at every level to make data-driven decisions.

Data Visualization 105

Data Visualization Research Software User Testing Product Research 105

Userpilot

JUNE 4, 2024

The right interaction design principles can help you create intuitive, user-friendly product experiences that drive long-term retention. TL;DR Interaction design is the practice of designing digital products and interactive systems with a focus on user behavior. Follow usability guidelines to enhance engagement.

Data Visualization 104

Data Visualization Feedback Software Research Software Analytic Tools 104

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. End-user training is all about educating customers on what software offers and how they can maximize their usage.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. billion users found that the average retention rate for web-based apps is only about 10%.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Intercom, Inc.

JULY 20, 2022

In practice, being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. We value this familiarity because we understand that the important problems to be solved are the ones that deliver customer or business value.

Technical Review 160

Technical Review Reporting Tools Customer Experience User Testing 160

UX Studio: Product Management

OCTOBER 16, 2020

As a UX researcher, I’ve had many opportunities to collaborate with people from different roles. While doing so, I have realized that areas of customer service and UX — traditionally quite different things — have a lot in common. But what is good customer service? Customer service as a resource for UX.

User Testing 98

User Testing Customer Feedback UX Customer Experience 98

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Intercom, Inc.

MAY 13, 2019

Knowing your user’s story is central to a great onboarding experience – but how do you actually tell that story ? Ultimately, it’s the content that helps your users achieve their goals. That way, you’d know your user’s story and their goals before building anything. Create a narrative for your users’ journey.

User Testing 171

User Testing Customer Experience Research Software Product Research 171

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. I joined FlixBus in 2018 as a Senior Product Owner and researcher. So, my name is Katja.

User Testing 101

User Testing Product Research Presentation Research Software 101

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title. Sound familiar?

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

The Product Coalition

DECEMBER 12, 2022

AI powered systems are adept at reading 1000s of documents and automatically classifying them into the right categories. Sorting through and organizing high volumes of unstructured documents can be time consuming and painful. Organizations that receive documents from multiple channels (paper, email, electronic fax, FTP, etc.)

Data Visualization 144

Data Visualization Reporting Tools Research Software Systems Review 144

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Alchemer Mobile

DECEMBER 5, 2022

This is about how companies communicate with their customers in the mobile world. For many companies, mobile is the primary medium of communication with their customers and the number of companies who are mobile-first will only grow. These messages increase revenue, retention, ratings, and customer interaction.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Development Team Review Research Software 76

The Product Coalition

MAY 27, 2020

And it’s also become the epitome of user-friendliness. Many companies try to fit in new languages without proper planning, which can be a costly misstep. usually within the user interface? Some companies, like Alconost , are able to develop custom connectors that integrate well with the company’s content management system.

Feedback Software 148

Feedback Software Technical Advisors User Testing Software Review 148

Userzoom

JUNE 6, 2019

UX researchers, Soma Ray & Stephanie Agotborde, describe how they created the ultimate UX super-team at Booking.com. In the following video and transcript of their talk at BetterUX London 2019 , Soma and Stephanie discuss their belief that research is a team sport, rather than a monolithic process that sits in isolation.

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User Testing Research Software Product Research UX 93