Userpilot

APRIL 9, 2024

Do you need it to support customer or employee onboarding processes? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. Ready to dive in?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

FEBRUARY 25, 2024

Funnel tracking is like pulling back the curtain and seeing what your customer is doing. Sales funnels track lead conversion to customers, focusing on demo-to-trial and trial-to-paid stages, using conversion and churn rates. It gives you the analytics to see what they are clicking and where they are leaving.

Data Visualization 103

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 103

The Product Coalition

OCTOBER 13, 2023

Explore the transformative power of AI in business with our comprehensive guide. This comprehensive guide delves deep into the AI revolution, its impact on AI development, and how businesses can harness its power to gain a competitive edge. Computer Vision: Computer vision allows computers to interpret and process visual information.

Artificial Inteligence 126

Artificial Inteligence Data Visualization Analytic Tools User Testing 126

Userpilot

APRIL 25, 2024

Marketing research is essentially a method utilized by companies to collect valuable information regarding their target market. Through the common practice of conducting market research, companies gather essential information that enables them to make informed decisions and develop products that resonate with consumers.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Product Innovation Educators

NOVEMBER 13, 2023

The key ingredients of a successful product management team Today we are talking about how to build a great product team that in turn will build great products customers love. She has over 20 years of experience in product management, including multiple executive roles at leading companies such as Intuit. 

Customer Experience 116

Customer Experience Leadership Healthcare Framework 116

Userpilot

APRIL 22, 2024

It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. It empowers you to identify features that drive the highest ROIs and those that need improvement or sunsetting.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Weak Development Team 90

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Implement your product experience strategy by developing an execution plan with a timeline.

Data Visualization 99

Data Visualization User Testing Customer Experience Analytic Tools 99

The Product Coalition

APRIL 3, 2024

Theodore Levitt’s ‘ Marketing Imagination ’ is a significant example of how to inspire innovation with a customer-centric mindset. The Marketing Imagination” serves as a classic guide for customer-centric and product-centric people striving for consistent and long-term success. The book is under two hundred thirty pages.

Marketing 100

Marketing Technical Review Software Review Customer Experience 100

Userpilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience.

Feedback Software 104

Feedback Software Research Software Data Visualization Product Research 104

Userpilot

APRIL 3, 2024

Product-led innovation focuses on creating the best product for your customers. TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 97

UX Planet

FEBRUARY 10, 2024

UX research involves investigating how users interact with products and services to identify pain points in the provided experience. In the field of UX research, Systems Thinking can bring many benefits to strategic planning, allowing for a broader and more integrated view of the user ecosystem. What is Systems Thinking?

Research Software 108

Research Software Feedback Software Product Research User Testing 108

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences.

Artificial Inteligence 141

Artificial Inteligence Reporting Tools Feedback Software Research Software 141

Userpilot

OCTOBER 15, 2023

Conversion rate is one of the most important metrics to track in SaaS, and that’s why conversion rate optimization is an essential focus for growth in any business. Let’s look at the most essential metrics and tactics you can utilize to improve them. Personalize the first-time user experience to reduce the time to value.

Analytic Tools 103

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 103

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Customer lifecycle management helps you sustain growth by building a loyal customer base over time.

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create different formats of resources.

Feedback Software 94

Feedback Software Analytic Tools Research Software Data Visualization 94

Userpilot

DECEMBER 22, 2023

That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! Microcopy, on the other hand, uses simple instructional language to guide users and provide them with essential information. This leads to increased customer loyalty and builds trust.

Analytic Tools 104

Analytic Tools Feedback Software UX Data Visualization 104

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 97

Research Software Analytic Tools Feedback Software User Testing 97

Userpilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain: What customer journey insights are. How they are linked to customer journey analysis and customer journey mapping.

Data Visualization 102

Data Visualization Customer Feedback Analytic Tools Feedback Software 102

Userpilot

DECEMBER 12, 2023

TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. A UX roadmap is a strategic plan outlining the projected development of the user experience over time. Let’s dive in!

Roadmap 102

Roadmap Customer Experience UX Product Research 102

Gainsight

FEBRUARY 26, 2024

Well-defined customer touchpoints are the foundation of a strong digital experience with your product. As the SaaS industry evolves and gets more sophisticated, so do customer and user journeys along these touch points. Customer Journeys vs. Users Journeys Let’s start with the basics.

Customer Experience 52

Customer Experience Feedback Software User Testing Customer Feedback 52

ProductPlan

MARCH 21, 2024

For the ninth edition of our State of Product Management Report this year, we asked product professionals to share their experiences with adapting to uncertainty, how they imagine the future of their solutions with their product vision, and how they are delivering on their vision despite budget constraints and smaller teams. And guess what?

Reporting Tools 105

Reporting Tools Data Visualization Research Software Feedback Software 105

Userpilot

FEBRUARY 13, 2024

Akeneo's webinar highlights how optimizing Product Experience (PX) can significantly enhance profitability, efficiency, and customer loyalty. Chameleon’s webinar with Janna Bastow highlights the deep significance of customer centricity in product leadership for organizational success. Book the demo today!

Webinar 105

Webinar Data Visualization Analytic Tools Feedback Software 105

Userpilot

MARCH 6, 2024

CRO is a practice with a lot of room to explore, hence, there are many tactics you can experiment with to optimize sales and product engagement. Personalized Customer Experiences : Tailoring onboarding sequences based on user data to impact their upgrade decisions. What conversion rate optimization trends are worth adopting?

Feedback Software 99

Feedback Software Research Software Analytic Tools Product Research 99

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. You can also use social proof to reassure users. What is SaaS UX design?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 9, 2023

You can also easily create in-app guides and customize them in the Visual Design Studio. The in-app guides included in the free plan are banners , lightboxes, tooltips , and walkthroughs. The free plan doesn’t include experimentation to test your guides. Pendo Free sounds like an attractive option.

Data Visualization 97

Data Visualization Software Review Analytic Tools Feedback Software 97

Product Innovation Educators

APRIL 15, 2024

The habits that set apart transformational product leaders Today we are talking about why organizations are increasingly facing the need to transform and how to navigate those changes. If you have experienced a big change, you already know firsthand how challenging it is. I think you ought to write a book about it.”

User Testing 114

User Testing Product Management Product Manager Product Research 114

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. In this article, we dive deep into what a product marketing framework is and explore its essential components. In this article, we dive deep into what a product marketing framework is and explore its essential components.

Feedback Software 102

Feedback Software Research Software Analytic Tools Product Research 102

Userpilot

NOVEMBER 13, 2023

If you want loyal customers who keep coming back to your product or service, you need customer enablement. Instead, you also have to help customers get the maximum value from it. That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement.

Feedback Software 101

Feedback Software Data Visualization Analytic Tools User Testing 101

Userpilot

MARCH 25, 2024

Worry not, though, as our in-depth guide explores the best practices for designing this popular type of onboarding experience. TL;DR Product tours are in-app experiences that guide users through the main product features, usually when they start using it for the first time. Ready to dive in?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

APRIL 22, 2024

This guide on ‘correlation and causation’ clarifies these concepts, essential for those seeking to make informed decisions using product analytics. It’s also essential to note that two variables might show a correlation because of a third factor, which we call a confounding variable.

Data Visualization 52

Data Visualization Customer Feedback Analytic Tools Product Research 52

Sequent Learning

DECEMBER 20, 2023

A Guide on How to Become a Product Manager Introduction Are you passionate about leading product development, shaping strategies, and driving innovation? This guide will walk you through the key steps to kick-start your journey toward becoming a successful Product Manager. Becoming a Product Manager might be your ideal career path.

Data Visualization 52

Data Visualization Certifications Product Management Product Manager 52

Userpilot

FEBRUARY 28, 2024

Building a customer path is a crucial step in getting a deeper understanding of user behavior. That’s because effective product engagement is only possible when you have enough context on the customer’s journey and can visualize the ways users interact with your software. How do you track each stage of your customer path?

Analytic Tools 101

Analytic Tools Data Visualization Customer Experience User Testing 101

Userpilot

FEBRUARY 14, 2024

For Userpilot customers, it doesn’t matter anymore. Let’s see how product teams can leverage it to build better products and deliver excellent customer experience. It enables teams to manage leads and automate customer service and marketing campaigns. Are you a Salesforce or HubSpot user?

Analytic Tools 99

Analytic Tools Feedback Software Data Visualization Customer Experience 99

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

APRIL 19, 2024

From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. Sharper marketing messages, savvy product development strategies, and an intimate grasp of both prospective buyers and existing customers’ preferences and needs. The outcome?

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

MARCH 7, 2024

Funnel reports are a popular analytics tool used to optimize customer journeys and user flows. Our guide explains how to build and analyze funnel reports for actionable insights. TL;DR Funnel reports are analytical tools for visualizing the stages of the customer journey and analyzing how users progress from one stage to another.

Data Visualization 100

Data Visualization Reporting Tools Analytic Tools Customer Experience 100

Userpilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). What is a customer onboarding call?

Feedback Software 99

Feedback Software Customer Experience User Testing Customer Feedback 99