Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Customer or Product Marketing: In Product Marketing, you would help determine a more defined customer target. Core CSM competencies. Building and using Health scores.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Mind the Product

JANUARY 10, 2017

Write a Handbook. For a complete handbook on how to use a certain software product we use Wikipedia’s open source MediaWiki to create our own company Wiki as a knowledge base accessible to anyone within the company. You should spend some time and thought into how to design each field the stakeholder is supposed to fill out.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Modus Create

JULY 21, 2020

When companies use Scaled Agile they are empowered to pivot quickly and respond to market changes. Do teams within your organization embrace the vision? With the organization moving and pivoting in response to market changes, the entire organization needs to be aware of the short- and long-term program goals.

Agile 134

Agile Data Visualization Reporting Tools Research Software 134

Sequent Learning

APRIL 22, 2019

Written for product managers, designers, marketers and entrepreneurs, Nir Eyal wrote an informative how-to guide for building better products. As a product manager, chances are, you have been put in front of a meeting to present your roadmaps, budgets, strategic vision, and more. The Business Acumen Handbook by Steven Haines.

Books 40

Books Product Management Product Manager Data Visualization 40

The Secret PM Handbook

SEPTEMBER 16, 2016

Who the product is for (the market). The Three Laws of Marketing Physics: For the best chance of success, your product should have 1) an Overt Benefit, 2) a Dramatic Difference, 3) a Real Reason To Believe. The y-axis represents "ability to deliver," while the x-axis represents "completeness of vision." Name Image Description.

Product Management 275

Product Management Product Manager Product Research User Testing 275

The Secret PM Handbook

AUGUST 4, 2017

We find and validate market problems for which customers will pay for a solution. And then we take the solutions to market. Finding market problems. Over the years I’ve written quite a bit about finding and validating market problems. How Badass Are You At Finding And Validating Market Problems?

Framework 170

Framework Product Management Product Manager Weak Development Team 170

The Secret PM Handbook

AUGUST 4, 2017

We find and validate market problems for which customers will pay for a solution. And then we take the solutions to market. Finding market problems. Over the years I’ve written quite a bit about finding and validating market problems. How Badass Are You At Finding And Validating Market Problems?

Framework 150

Framework Product Management Product Manager Weak Development Team 150

The Product Coalition

MARCH 23, 2018

The solution is collaborating at several levels and it starts with developing a shared vision and purpose for the product. Getting buy in to the company vision and the ‘why’ driving that vision are essential. Agreement and understanding of both the company and product vision give the team a North Star.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Product Bookshelf

AUGUST 22, 2016

Thinkertoys: A Handbook of Creative-Thinking Techniques. The only way to achieve this vision is to make designers responsible for customer experience and satisfaction. Separate design from programming and focus on the vision, rather than using existing mechanical frameworks. Repeat this cycle, and you’ll get them “hooked.”.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

The Product Coalition

OCTOBER 22, 2018

Here’s a few from real conversations I’ve had recently… People tell me: They don’t want customers telling them what to build because they have a strong vision. Here’s are the places you get product feedback from: Obviously, there is customers then you have teams (feedback from within your organization) and finally, the market.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. Customer Retention Strategies for Your Marketing & Sales Departments. The marketing and sales warriors in the trenches creating blog posts, running email campaigns, and closing deals.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

UX Planet

JANUARY 22, 2024

Use icons judiciously and combine them with other cues to cater to users with color blindness or low vision. Users don’t know what an Automated Market Maker is. Labels and Icons: Provide clear labels for form fields and interactive elements. A couple of examples: Users don’t know the real value of every transaction they make.

Customer Experience 75

Customer Experience User Testing Research Software Customer Feedback 75

Gainsight

MARCH 29, 2022

Across the globe, SaaS products are flooding the scene, and the market is becoming saturated with competition. Here’s why product-led growth strategies are absolutely essential if you want to grow in today’s competitive SaaS market. How is the SaaS market changing? And that’s caused SaaS companies to race into the market.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Strategy 98

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. Instead of evaluating the competitor across multiple dimensions like business model, strategy, feedback, and market share, tackle only public user sentiment.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

The Product Cafe

DECEMBER 12, 2023

It's insightful, but it might inadvertently narrow your vision. The issue here is that these users are already accustomed to your product, and their valuable suggestions might not encapsulate the broader market needs or emerging trends. Research the broader market, not just your current user base.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

BrainMates

APRIL 2, 2019

Great Product Managers deliver products for a market segment, not for an individual or for one enterprise customer. But first, Product Managers need to demonstrate to founders or executives that progress is happening, so that founders can trust that their vision is being nurtured. A Product vision is key to delivering great products.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Intercom, Inc.

JULY 25, 2018

If people aren’t signing up, if the marketing page isn’t working, if no one is sharing the product on Twitter, we just assume it will be fixed with a better product. I have said before that a product needs a core group of features that share a vision and work together well. — Daryl Ginn (@darylginn) February 27, 2017.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

Sequent Learning

SEPTEMBER 4, 2019

I’ve also noticed an increase in the number of books and mass market training for product managers. This model includes discovering, innovating, strategizing, experimenting, planning, developing, introducing, managing, and marketing products. and doing it over and over, as fast as your markets are moving.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Intercom, Inc.

SEPTEMBER 19, 2019

When not writing his sales handbook, he’s been overseeing the change from Close.io It’s just interesting to see how the market is interpreting this. It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184