The Secret PM Handbook

AUGUST 4, 2017

We find and validate market problems for which customers will pay for a solution. One test of a new framework is how well it explains “previous observations.” The Secret To Successful Products That Users Love From Day One. Good Metaphors Improve the Usability Instincts of Your Developers.

Framework 170

Framework Product Management Product Manager Weak Development Team 170

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. But they are good examples of what my team and I have developed together over the last four years at Zalora. Retrospectives. Release Notes.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

The Secret PM Handbook

AUGUST 4, 2017

We find and validate market problems for which customers will pay for a solution. One test of a new framework is how well it explains “previous observations.” The Secret To Successful Products That Users Love From Day One. Good Metaphors Improve the Usability Instincts of Your Developers.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

The Product Coalition

JANUARY 26, 2024

Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. So let’s talk about mini-research. So let’s talk about mini-research.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Business of Software Conference

DECEMBER 14, 2023

You set the rules and write the handbook. In most cases, businesses start out solving a singular problem – or at least a simple set of them – for their customers. But depending on your customer base, this adage might not fit your business. For Cohen and Smart Bear, solving simple problems was a bad strategy.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

UX Planet

MARCH 31, 2024

UX professionals often focus on mastering practical skills such as UI design, user research, and usability testing. That’s why UX strategy is a crucial skill any seasoned UX professional should master. A strong UX strategy ensures that user-centered principles and insights are integrated with the business strategy.

UX 72

UX Strategy Research Software User Testing 72

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. User friendly: How the hidden rules of design are changing the way we live, work and play. ? Why is that?

Books 52

Books Technical Review Research Software Data Visualization 52

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. You can delay it until you’ve acquired your first 100 or 1,000 customers, but at some point you’ll need to find sustainable traction in the market. A well defined sales strategy is your path to meaningful, sustainable growth.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Hutwork

MARCH 19, 2018

The best books available can help you learn more about product management, collaboration, habits, remote teams, different methodologies, and more. The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback. If you’re adopting lean thinking, this is the handbook for you.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Sequent Learning

SEPTEMBER 4, 2019

Sometimes I write as an outgrowth of my benchmark research with results worth sharing for the greater good of our community. Still other times, I’m troubled by the actions taken by leaders in companies who direct efforts of product people that don’t directly benefit a customer or that promote decisions without strategic context.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Imaginary Cloud - Design

MAY 22, 2019

In other words, the field is still portrayed as having doubtful tenets and as trying to simply sell design as some sort of phony business strategy. What I advise you to do is to focus on their common ground – the user and the experience – rather than on the title. Telling service design apart from UX. " Cambridge.org, 2019.

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. People complain about: Developers being poorly motivated, or having a bad attitude about what you want them to build. Or as we think we are. and “What?”

Weak Development Team 199

Weak Development Team User Testing Feedback Software Product Research 199

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. People complain about: Developers being poorly motivated, or having a bad attitude about what you want them to build. Or as we think we are. and “What?”

Weak Development Team 210

Weak Development Team User Testing Feedback Software Product Research 210

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. There are lots of laws around the latter with the Telephone Consumer Protection Act, and intermediaries like Twilio have a very strict stance on that stuff.

User Testing 160

User Testing Research Software Onboarding KPIs Customer Experience 160

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. There are lots of laws around the latter with the Telephone Consumer Protection Act, and intermediaries like Twilio have a very strict stance on that stuff.

User Testing 126

User Testing Research Software Onboarding KPIs Customer Experience 126

Intercom, Inc.

OCTOBER 24, 2019

As one of the first 10 employees at Instagram, Bailey was wowed by the generosity and kindness that led early users to from Instameets around shared interests and hobbies. Here are five quick takeaways: When evaluating clients, the biggest thing Bailey and her team look for is whether the organization is willing to give up control.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116