The Product Guy

JANUARY 31, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

The Product Guy

JANUARY 27, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s “MegaCorp needs a special connector to a home-grown credit reporting system.” ”  Services firms say WE CAN START TODAY and product firms say NO THANKS.)

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Gainsight

OCTOBER 7, 2019

We have customers from a variety of industries, including Computer software, Corporate Services, Telecommunications, Financial Services, and Healthcare. If we learned anything from last year’s sold-out Pulse World Tours, it’s that there’s a huge demand for customer success thought leadership.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

Mironov Consulting

APRIL 15, 2023

 One group (sales, implementation/customer success, professional services, account-based marketing) is trained and paid and rewarded to focus on one customer at a time , with current-quarter timelines.  But if we see this as a systemic problem, it can be less about individuals.  More Get it done, and move on.

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Business of Software Conference

OCTOBER 11, 2023

Linear for project management) Decisions made on trend may be conjoined in contextual groups, similar to pillars Segmenting market to reach “best of both worlds” For example: Red Hat (RHEL), mongoDB, elastic, Slack Enterprise vs core technology mass-market consumer product Choices can be taken to extreme levels to distinguish a small company in a competitive (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Mironov Consulting

JULY 28, 2022

Apologizing in advance: I’m intentionally exaggerating the differences between two broad corporate groups: wildly oversimplified roles and attitudes and reward systems.  Each Expect customers using products in unusual ways to have unusual needs.  Our  Each group does something irreplaceable.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Gainsight

APRIL 29, 2019

Most of the Product people I talk to say, “I can’t go out of the office every day to talk to customers” Well you’ve got people that sit right next to you every single day! Q: What can Product teams do to bring CS teams into the fold and establish a better process? Are we going after new logos? Are we retaining people?

User Testing 14

User Testing Customer Experience Feedback Software Customer Feedback 14