Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Reveal

DECEMBER 13, 2021

For a long time, healthcare professionals have been struggling to help their patients get better. Many times, they have faced limitations only due to the fact that they are living and breathing human beings; and there’s only so much that they can do with their time, energy, information, and resources available to them.

Data Visualization 52

Data Visualization Healthcare Analytic Tools Reporting Tools 52

ProductPlan

MARCH 19, 2020

Artificial intelligence (AI) (and its subset, machine learning (ML)) is indisputably a rising star on the world’s technology stage. AI Product Management: Why Software Product Managers Need to Understand AI and Machine Learning. AI isn’t just for tech giants, of course. Often software PMs have a background in UX or marketing.

Artificial Inteligence 75

Artificial Inteligence Reporting Tools Software Review Data Visualization 75

The Product Coalition

AUGUST 12, 2020

As AI technology spreads across the globe, new locations are arising as potential hotbeds for the growth and development of AI technology. One of these areas is Southeast Asia, where AI solutions are expected to lead to increased productivity and a further expansion of AI markets. Gibson sees great potential in these areas.

Reporting Tools 80

Reporting Tools Research Software Artificial Inteligence Data Visualization 80

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Gainsight

OCTOBER 10, 2023

The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. In healthcare, for example, healthcare professionals (HCPs) will likely use AI for data-based diagnostic support. That’s an increase of more than 1,700%.

Education 52

Education User Testing Reporting Tools Data Visualization 52

The Product Guy

AUGUST 1, 2019

Since there was no active grooming or planning session with the engineers, daily standups played the role of requirement review meetings. The team also agreed to initiate a weekly meeting to review and clarify requirements and to estimate the user stories. Long standups.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

Gainsight

SEPTEMBER 21, 2020

Standard best-practice configurations: The Professional Services team identified the most common configuration starting points applicable to most customer implementations: Setup CRM Connector – Connect to Salesforce, Dynamics CRM, HubSpot, and other CRMs. So, we started making some changes to the way we ran our implementations.

Reporting Tools 75

Reporting Tools Customer Experience Data Visualization Feedback Software 75

UX Studio: Product Management

JULY 14, 2021

Many local and international design thinking companies offer similar services. On a call, we will discuss your challenges and motivations to craft a customized solution for your organization. . Our impact from work and the value we strive to provide to our clients are recognized by the reputable B2B services rating platform, Clutch.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. 2021 Achieving Customer Amazement survey report. They love being informed.” Shep: Sure.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

ProductPlan

DECEMBER 3, 2020

The product manager’s strategic tool to capture this plan and share it with the cross-functional team is the product roadmap. It (usually) requires technical expertise. We’ve posed this question at the ProductPlan blog: Does a product manager need to be technical? Our answer, even for most technology companies, is no.

Research Software 65

Research Software Feedback Software Technical Review User Testing 65

eG Innovations

NOVEMBER 12, 2019

We’re pleased to introduce Wendy Howard , a technical consultant on the pre-sales West Coast team. If you’ve attended any recent conferences like Citrix Synergy, Microsoft Ignite or Oracle Code One, you’ve likely met this IT whiz. So, the software was able to help me stay proactive, as well as generate reports for management.

Reporting Tools 40

Reporting Tools Data Visualization Software Review Technical Review 40

The Product Coalition

JUNE 11, 2019

Much of this is largely due to the fact that internal politics exist in almost all companies. In this specific case, the intelligent use of non-technical capabilities was completely ignored. Many reports say the blame falls on strategic planning and relationship management. or have crashed and burned? We believe so!

Technical Review 60

Technical Review Wireless Software Review Healthcare 60

Userpilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. However, it’s not easy to pick a tool among a myriad of tools available on the market. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. Get a demo.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Gainsight

APRIL 16, 2020

Unless you are in one of a few select industries — video conferencing, distance learning, security or certain healthcare companies etc. Make sure that your technical operations are top-notch so that you deliver for your customers at this crucial time. COVID-19 is likely to put a big dent in your growth.

Software Review 52

Software Review Reporting Tools Technical Review Data Visualization 52

Mind the Product

DECEMBER 12, 2017

Startups, small and mid-size companies are becoming more technologically sophisticated. Hardware, software and mobile technologies have become cheaper and easier to deploy, enabling small and mid-size companies to have access to similar if not better technologies than the big boys. Their customer service is horrendous.”

Data Visualization 131

Data Visualization Reporting Tools Analytic Tools User Testing 131

freshtrax

MARCH 25, 2024

Retail Tech Revolutionizing the Retail Industry In recent years, rapidly evolving digital technologies have revolutionized the retail industry. This article introduces the latest retail tech deployments at major U.S. This article introduces the latest retail tech deployments at major U.S.

Technical Review 59

Technical Review Reporting Tools Customer Experience User Testing 59

ProductPlan

DECEMBER 2, 2020

The product manager’s strategic tool to capture this plan and share it with the cross-functional team is the product roadmap. It (usually) requires technical expertise. We’ve posed this question at the ProductPlan blog: Does a product manager need to be technical? Our answer, even for most technology companies, is no.

Research Software 40

Research Software Feedback Software Technical Review User Testing 40

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely.

Generative AI 110

Generative AI Customer Communications Technical Review Reporting Tools 110

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or What do I mean by software product vs software services ?  A billable).  Building

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

The Product Coalition

NOVEMBER 27, 2023

The solution? Vertical software is appealing to investors not only because of its appealing business model, but also because of its potential to change traditionally labor-intensive industries. Vertical SaaS offers a one-of-a-kind offering: the creation of an ecosystem of solutions extensively built for specific industry demands.

Research Software 132

Research Software Feedback Software Reporting Tools User Testing 132

Intercom, Inc.

JUNE 3, 2021

There’s no use in taking a few months to build an epic 40-page report on the next move when the idea is to be fast and agile. There have been two seminal memos that have, in a sense, rocked the tech industry. How are you going to turn that cash into code? And how can I then turn that code back into cash? Hello Paul.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

eG Innovations

SEPTEMBER 17, 2021

The field of information technology has advanced at a breakneck pace in the last 20 years. Hence, it has become imperative for any business to know and adopt technologies that can make them productive and more competent at the same time. How do Managed Service Providers Function? Definition of an MSP. Types of MSPs.

Reporting Tools 52

Reporting Tools Data Visualization Technical Review Systems Review 52

The Product Coalition

APRIL 20, 2023

In the next five years, around 48% are interested in employing AR and other metaverse technology to shop. In addition, 38% of marketers reported employing augmented reality to engage customers online and in-store. Then it starts to run the code from the marker and layers the right image or images. What is augmented reality app?

Technical Review 123

Technical Review Reporting Tools Vision Software Review 123

Modus Create

JUNE 20, 2023

You don’t have to provision servers to run apps, storage systems, or databases at any scale. Technically, serverless isn’t really “server less” as there are still servers that run your application, but they are managed by your cloud provider (read: out of sight, out of mind.) billion in value. It’s also an organizational change.

Feedback Software 98

Feedback Software Reporting Tools Development Technical Review 98

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. Unity technologies, ADP, and Slack are just some of our new Gainsight customers.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

eG Innovations

JUNE 28, 2022

In this article, we will cover a case study of one of our higher education customers using eG Enterprise to proactively monitor and troubleshoot their Moodle applications to ensure service availability and performance for their staff and students. Moodle is one of many components of the online education system of an educational institution.

Reporting Tools 52

Reporting Tools Data Visualization Education Analytic Tools 52

Reveal

NOVEMBER 17, 2021

describes very well what exactly augmented analytics is : ‘’Augmented analytics is the use of enabling technologies such as machine learning and AI to assist with data preparation, insight generation, and insight exploration to augment how people explore and analyze data in analytics and BI platforms. Research company Gartner Inc.

Data Visualization 60

Data Visualization Analytic Tools Reporting Tools Research Software 60

The Product Coalition

DECEMBER 27, 2023

Building effective teams with people from different disciplines can be challenging due to various circumstances. This exposure to different cultures, generations, and belief systems has shaped my understanding of what true cross-functional collaboration looks like. Let’s explore strategies for how we can tackle these challenges.

Analytic Tools 124

Analytic Tools Weak Development Team Reporting Tools Technical Review 124

Mironov Consulting

JULY 28, 2022

Apologizing in advance: I’m intentionally exaggerating the differences between two broad corporate groups: wildly oversimplified roles and attitudes and reward systems.  Each Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

eG Innovations

AUGUST 30, 2022

FSLogix is a profile management solution used to apply personalization to user sessions for application and desktop virtualization technologies such as Citrix and Microsoft Azure AVD (Azure Virtual Desktop) and enable “roaming profiles”. FSLogix used to have several solutions, all based on a single agent (filter driver).

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Experience 52

Amplitude

JUNE 8, 2017

Social Capital’s work consists of helping solve the world’s largest problems which it does by investing in technology in sectors such as healthcare and education, and companies both within and outside of the United States. Ashley : A common thing that we ask during due diligence is cohort data.

Technical Review 58

Technical Review Technical Advisors Development Team Review Software Review 58

eG Innovations

AUGUST 3, 2021

Troubleshooting with automated and built-for-Citrix monitoring tools. 11 Can the eG Enterprise dashboard serve as a productivity monitor as well as tracking latency/connectivity, or do you partner/pair with services that can monitor (remote) workers via the same interface? Does eG Enterprise alert or report on this?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

UX Studio

MARCH 13, 2023

According to the 2021 report from Institute for Health Metrics and Evaluation about mental health, it is obvious that depression and anxiety are the most common mental illnesses these days. Still, there is no magic tool that works for everybody and helps in every situation. this end, there are quite a few tools that can help.

Research Software 82

Research Software Feedback Software Reporting Tools Onboarding KPIs 82

The Product Coalition

OCTOBER 4, 2019

Atari also elected to skip audience testing due to the time constraints, trusting instead that the popularity of the IP and a timely seasonal release would boost sales. Users also reported problems with the browser, so tweets linking to websites became either useless or frustrating. There were also a few design flaws. What went wrong?

User Testing 61

User Testing Product Research Product Management Product Manager 61