Gainsight
DECEMBER 15, 2023
Why CS Needs to Learn How to Speak CFO For years, we’ve been talking about your CS team being trusted advisors to your customers and doing the important work of helping them be more successful. We’ve created the ultimate cheat sheet for positioning your CS org as critical to your company’s bottom line.
Intercom, Inc.
NOVEMBER 20, 2018
Despite that value, however, there’s a drawback – a lack of formal sales training and sales process can seriously undermine those initial efforts. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Close the deal.
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Userpilot
SEPTEMBER 2, 2022
Instructional design software should be used to educate people on a general topic – like corporate training, product training, or academics. Digital adoption platforms are specifically meant for user onboarding and customer training – showing new users how to use software applications. Articulate 360 reviews on G2.
The Accidental Product Manager
MARCH 11, 2019
That’s why I was surprised when I got fired after two weeks on the job at my new product manager position. However, one of those weeks was filled with sales training for a batch of new sales people that had just been brought on. The New Product Manager Job. What this meant for me is that they had stopped paying me.
Business of Software Conference
NOVEMBER 30, 2020
This is a talk about positioning, but a little bit more about how you communicate your positioning or share your positioning. And on the other side, we’ve got founders that are struggling to figure out how to sell. So let’s start with the positioning, like what exactly is level jump?
Userpilot
APRIL 14, 2023
In this article, we’ll go over why you need a SaaS customer onboarding strategy, the key components of a successful customer onboarding process, and how to create your customer onboarding strategy in 10 steps. SaaS onboarding is the process of helping potential customers and new users learn how your product works.
Intercom, Inc.
JANUARY 16, 2019
and many more to talk about how they’ve built sales teams from the ground up. Taken together, their advice is a blueprint for how to build a modern sales team. 12 steps to build a world-class sales team. I’m often asked the question of “Why sales?” In fact, if this is your sales training, just quit now.
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