Remove Inbound Remove Messaging Remove Vision
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Intercom turns 10: Highlights from our first decade

Intercom, Inc.

Nothing captures the early ambition and vision of the co-founders as succinctly as their first pitch deck from late 2011, a snappy eight slides that outlined the scale of the opportunity to forge new ways of connecting with customers. Eoghan describes the original vision behind Intercom. Right message, right time, right place.

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Tools of the Trade: How HiveMQ Automates Customer Interview Recruiting with Orbital

Product Talk

Founded and headquartered in Landshut, Germany, HiveMQ empowers businesses to transform with the most trusted MQTT platform (a messaging protocol used for connecting sensors and devices, such as in the Internet of Things). HiveMQ should flawlessly pump messages 24/7 in the background without a single user interaction.

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MadKudu’s Liam Boogar-Azoulay on building apps to expand your product’s reach

Intercom, Inc.

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. These are great companies with high inbound volumes.

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Four beliefs shaping our vision for customer support

Intercom, Inc.

Businesses need to move to primarily delivering support through in-context messaging; that is, solving customer problems where and when they have them, whether that’s in your product, app, or on your website. When it comes to delivering efficient, effective customer service, in-context support is the way forward.

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Sharpen your support strategy with the new Conversational Support Funnel report

Intercom, Inc.

Many support teams implemented the funnel and saw game-changing results, including reduced inbound conversation volume, faster resolution rates, and enhanced CSAT. How many proactive support messages are you sending versus how many people are seeking support? Get funnel vision. Boosted conversation ratings.

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B2B Marketing Team Structure: Essential Roles and Their Responsibilities

Userpilot

The inbound marketing team for attracting and engaging potential customers through guides , webinars, and events. The roles you should hire for your B2B marketing team structure are: Chief marketing officer to lead marketing efforts and align initiatives with company vision. What is the organizational structure for B2B marketing team?

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Cross-Functional Collaboration: The Product Leader’s Hidden Superpower

BrainMates

Marketing Team Marketing develops positioning and messaging for the new freemium experience. During and after launch, support monitors inbound requests and shares insights with product to inform future iterations. Establish Transparent Workflows Ambiguity can stall progress.