Built for you: Powerful updates to Series, Banners, Resolution Bot, and more to help you stay personal at scale
Intercom, Inc.
FEBRUARY 10, 2021
Up until now, Resolution Bot has been set up to answer one question in a conversation, but will now attempt to answer multiple questions within the same conversation to keep your inbound conversation volumes low – and customer satisfaction high. Surfacing an article on your orders screen that outlines shipping and return policies.
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