Intercom, Inc.

AUGUST 13, 2020

So over the years, we’ve been able to build internal tools to cater to our team needs. With this launch, many of the features we built for our team are now available to you as well. Other teams needed a simpler way to find real-time conversations tied to their product areas.

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Intercom, Inc.

MARCH 7, 2022

This new setting allows you to block the same user or visitor from having more than one open inbound conversation at a time. Now, you can create personal experiences across the customer lifecycle – using only the tools that you really need. Prevent duplicate Messenger conversations.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Userpilot

OCTOBER 25, 2022

They tell the product management team what they need to achieve. Market research, differentiation, and positioning are necessary to prepare for the product launch. Product managers need to plan the timing, how to measure launch success , and how to make sure their first-time user experience is satisfying.

Product Research 87

Product Research User Testing Customer Feedback Research Software 87

Userpilot

NOVEMBER 20, 2022

It also keeps everyone informed of the product launches or marketing activities that are coming up. Marketing roadmaps alert team members about their functions and ensure each group works in sync to deliver the product marketing goals on schedule. It is a suite of related roadmaps focused on a single product.

Onboarding KPIs 91

Onboarding KPIs Roadmap Marketing Feedback Software 91

Gainsight

JANUARY 25, 2024

Digital Customer Training in Action: Real-world Examples Let’s examine some well-known and highly lauded digital academies: HubSpot Academy The HubSpot Academy is one of the largest online training resources in the world for knowledge surrounding inbound marketing, sales, and customer service.

Customer Experience 52

Customer Experience Research Software User Testing User Friction 52

ProductPlan

MARCH 17, 2020

Strategic Roadmap : Develop a cross-functional strategic roadmap that factors in dependencies needing alignment (sales and marketing efforts related to a product launch, for example). Divide and Conquer the Activities of Strategic Product Managers. Common inbound effort activities include: Setting the vision. Positioning.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Userpilot

MARCH 29, 2024

HubSpot implements certification programs to drive brand activation Similar to the above, HubSpot offers free educational courses for inbound marketing training. With over 5 million visitors per month, Product Hunt is a buzzing community of techies and digital product lovers. Userpilot's AI launch on Product Hunt.

Branding 89

Branding Analytic Tools Feedback Software User Testing 89

Intercom, Inc.

SEPTEMBER 22, 2021

Developer tools for deeper integration: You can now open specific collections at any point in your app instead of the full help center, making your customers’ self-serve support experience more relevant. The help center is embedded in the product (both on web and mobile) and always there when your customers need it.

Article 194

Article Customer Experience User Testing Inbound 194

Mind the Product

NOVEMBER 10, 2017

It turns out, the marketing department had been testing ads for products that weren’t even listed on the website yet. Many of the companies we work with are looking to analyze inbound traffic among their various channels. No wonder this traffic wasn’t converting! Customer Acquisition by Channel.

Analytic Tools 180

Analytic Tools Research Software Feedback Software User Testing 180

Userpilot

MARCH 15, 2022

Successful product launches stand on the back of an effective GTM strategy. Your go-to-market strategy is simply a roadmap for how you’ll take your product to the market. It is a detailed plan that helps you figure out the right way to launch. Let’s get started! This is where a go-to-market strategy comes in.

Research Software 81

Research Software Strategy Customer Experience User Testing 81

Usersnap

JULY 11, 2021

One-to-one communication: if you’re planning a strategy for your product launch, you put a lot of thoughts into your marketing activities and which channels you should handle. From creating a Facebook & Twitter page to establishing a product landing page, to spreading your story on Product Hunt , Reddit or Hacker News.

User Testing 52

User Testing Customer Feedback Customer Experience Feedback Software 52

Intercom, Inc.

MARCH 29, 2022

And we do this at internet scale with modern next-gen tools that grow with you. And that’s just not possible if you’re consistently giving disjointed, messy messages to customers because of your disjointed and messy communication tools, each with their own medium, each with their own purpose. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Mironov Consulting

DECEMBER 2, 2019

In reality, they rarely get any products launched, since the (theoretically) dedicated members of that product team are repeatedly pulled onto current-quarter project work to deliver current-quarter revenue. Bits of unfinished product float around with a rotating set of part-timers picking up and dropping them again.

User Testing 80

User Testing Customer Experience Outbound Customer Feedback 80

The Product Coalition

JULY 8, 2019

We’ve seen others define Product Marketing; Hubspot says “its the process of bringing a product to market” , while Drift breaks it into two separate roles: “before” and “after” a product launch. We think these definitions are too one-dimensional because they’re focussed on products going TO the market.

Data Visualization 60

Data Visualization Definition Product Marketing Reporting Tools 60

ProductPlan

SEPTEMBER 28, 2022

Product-led growth is a business strategy in which a company uses its product as the primary tool to gain customers. Companies using a product-led growth strategy expect their product will sell itself. These companies make it easy for potential customers to try their products.

Reporting Tools 59

Reporting Tools Customer Experience Feedback Software User Testing 59

Mixpanel

FEBRUARY 23, 2021

Pre-product launch, many startups find that qualitative data can be a valuable leading indicator. In a framework that Sean Ellis developed, and Superhuman famously adopted , teams ask users “how would you feel if you could no longer use the product?” Product Manager, Viber. Earlier, squishy.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130