Intercom, Inc.

OCTOBER 31, 2019

Tim joined me for a chat that ranged from how to balance human-computer interaction to how to define productivity in a knowledge-based economy. Defining productivity in a knowledge-based economy. If I miss something in a Slack message, it’s kind of not a big deal. They want messaging. million apiece.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Intercom, Inc.

MARCH 24, 2021

With traditional knowledge bases, the key question is often: “How can we create articles that satisfy our customers’ search intent?” Define your funnel vision. Pro tip: With Intercom’s Custom Bots , you can offer different follow-up options to customers based on who they are and what they need. VIP Customer bot.

Data Visualization 165

Data Visualization Onboarding KPIs Reporting Tools Customer Experience 165

BrainMates

JULY 2, 2025

Marketing Team Marketing develops positioning and messaging for the new freemium experience. They collaborate with product and marketing to prepare FAQs, knowledge base articles, and internal documentation. Establish Transparent Workflows Ambiguity can stall progress.

Product Research 40

Product Research Data Visualization Onboarding KPIs User Testing 40

Mind the Product

MARCH 7, 2018

Product knowledge bases play a similar role, allowing product and customer success teams to get their years of experience — strategies for best-using each feature, advice for integrating with other tools, examples of powerful use cases — out of their heads and into a searchable storehouse of product information.

Data Visualization 143

Data Visualization Analytic Tools Feedback Software Product Research 143

Userpilot

JUNE 30, 2025

How Userpilot can help: Build, schedule, and send each email to the right user segment from one dashboard so every message feels personal and arrives exactly when it matters. Additionally, you can localize emails based on the region, segment them by subscription type, and also include multimedia elements such as images and videos.

User Testing 59

User Testing Customer Experience Customer Feedback Research Software 59

Userpilot

AUGUST 17, 2024

Digital transformations often fail due to unclear vision and outdated methods, not team adoption or tech implementation issues. The key culprit is the lack of clear vision and strategy. AI tools can replace the need for traditional FAQ sections or knowledge bases and allow users to find the information they need via a chat interface.

Data Visualization 104

Data Visualization Product Research Weak Development Team Analytic Tools 104

Userpilot

JUNE 29, 2025

Have a personalized message. Extra support links: The bottom section offered more help (tutorials, blog, knowledge base ) without distracting me from the main CTA. Explaining product value: There’s no goal behind creating my first task or a vision of what’s coming next. What can be improved? set project timeline).

Onboarding KPIs 52

Onboarding KPIs Feedback Software User Testing Analytic Tools 52

Gainsight

SEPTEMBER 5, 2022

First, CSMs can use a high-touch approach to build knowledge bases, common responses, and customer experiences for self-service customers, just as they did for corporate clients. They can help you hone your vision and mission, galvanizing teams around the exciting possibilities for DCS. Let CSMs build the customer journey .

Analytic Tools 98

Analytic Tools Customer Experience User Friction User Testing 98

Userpilot

SEPTEMBER 10, 2024

Feature adoption : Improve adoption through in-app engagement, personalized suggestions, and in-app messaging. In-app messaging : Use targeted in-app messages to help users discover new or underutilized features. Use in-app messaging, tooltips , and chatbots to provide solutions in real-time.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Userpilot

JULY 16, 2024

Similarly, use feedback to tailor onboarding and in-app messages , and offer interactive self-service options and contextual help to enhance engagement and satisfaction. Next, use this information to tailor onboarding flows and in-app messages with custom recommendations. Customize your resource center with Userpilot.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Userpilot

MAY 15, 2024

Airship is a customer engagement platform that uses Amplitude analytics to segment users for personalized messaging across channels. You can use it to collect customer feedback and create onboarding flows or guide users with in-app messages. Amplitude integrations: Userpilot. Amplitude integrations: Slack.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

UX Planet

JUNE 30, 2025

Regional banks also saw success: First Horizon Bank’s marketing team integrated AI to predict client needs and personalize messages, reporting “promising results” in deepening customer relationships. in recent times, as banks provide more useful tools like searchable knowledge bases and intelligent chatbots.

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Userpilot

AUGUST 31, 2022

Avoid the feature fallacy trap by sticking to your product vision, but be open to making adjustments when necessary. Stick to your product vision and only make adjustments when the suggestions fit your overall strategy. If it’s the latter, then simply creating extensive knowledge base content will help.

Feedback Software 19

Feedback Software Customer Feedback User Testing Customer Experience 19

Intercom, Inc.

APRIL 7, 2021

70% of customer support teams have a knowledge base, FAQ section, or other help docs that allow their customers to self-serve. 85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. Chat has passed phone support. Chat has passed phone support.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Userpilot

OCTOBER 30, 2022

Product personalization can be done through in-app messages, feature recommendations, customized paths to secondary feature adoption, etc. In-app messages , chatbots, and knowledge bases are great examples of self-service you can take advantage of. Userpilot’s knowledge base. Learn to leverage feedback.

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

Userpilot

APRIL 30, 2024

Use in-app messages to announce new features and drive upsells and cross-sells. Define high-level goals to guide your marketing efforts As with most processes in SaaS, developing a marketing growth strategy starts with goal-setting because it gives it focus and ensures alignment with the product vision and strategy. It makes sense.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

MARCH 7, 2022

Provide FAQs and a knowledge base to help customers find solutions to their problems. Customer onboarding uses welcome emails, product setup guides , feature callouts , knowledge base articles, walkthroughs , and other elements to help customers get familiar with the product. What is customer onboarding?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Userpilot

APRIL 18, 2023

Userpilot is a customer success platform that can help you trigger personalized in-app messages, create surveys, and access advanced product analytics to grow your SaaS. It’s about creating a holistic customer experience that aligns with your product vision and business objectives. What is a customer success strategy?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JULY 25, 2024

Director/Head of Customer Success (8+ Years) : You’ll lead the entire customer success team, setting the vision and overseeing all strategies related to customer acquisition , retention, and growth. For example, if a customer reaches a product milestone, send them a personalized message to acknowledge it.

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools Feedback Software 95

Usersnap

APRIL 29, 2023

This is possible thanks to the vast knowledge base that it was trained on and its advanced large language model. ” While that might be a good starting point, we’ve also gone ahead and included a few prompts and ideas-based product management tasks that can be time-intensive.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Mind the Product

JANUARY 10, 2017

The important message here is that you reserve time for each other and that everybody knows that this is the place and time to show up and discuss things. At Zalora, we choose a very simple structure for this document: The Vision – The vision lays out the target audience, what they need, and how you plan to deliver a unique offering.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Intercom, Inc.

JUNE 23, 2020

In today’s very special bonus episode, we’re joined by leaders from our Product and Support teams to hear about the new Conversational Support Funnel – why we built it, how we use it, and our vision for the future. And to your question as well, Dee, you talked about proactively.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Userpilot

MARCH 29, 2021

Some super cool benefits they offer: Personalized intelligence , allowing you to personalize messaging based on a customer’s journey through your site. Advanced customization of chat widgets, helping you grab a user’s attention (beyond just the typical canned message everyone ignores.) Drift’s Personalized Intelligence.

Data Visualization 87

Data Visualization Reporting Tools Analytic Tools Research Software 87

Userpilot

FEBRUARY 13, 2020

That includes your site, your social media channels, your Sales team, your Support team, your knowledge base, your chatbot. It’s showing the right message to the right user at the right time. They show the right message to the right user at the right time. Product experience is effectively one of those touchpoints.

Feedback Software 128

Feedback Software Analytic Tools Research Software Customer Experience 128

Userpilot

OCTOBER 8, 2022

Of course, the planning is one thing: you’ll still need customer onboarding software to make this vision a reality. You’ve also got access to more advanced interactive features like a knowledge base, customizable checklists, and bespoke surveys. Let’s get into it! UI/UX design patterns.

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Framework 98

Userpilot

OCTOBER 21, 2022

A great example is incorporating feedback error messages on your signup forms to reduce friction. Help users experience repeated value by using in-app messages to announce new features. For example, incorporate feedback error messages in your signup forms to reduce friction (and ultimately increase conversions).

Feedback Software 75

Feedback Software Onboarding KPIs UX User Testing 75

Intercom, Inc.

APRIL 22, 2019

Going back to issues that come up when you scale customer experience, is the issue of outdated wikis or siloed knowledge bases only a problem for businesses that have hit scale or reached a certain size? When should businesses start thinking about a knowledge management solution? Solving collaboration pains as you scale.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Gainsight

JUNE 18, 2020

The company had a vision of delivering the cutting-edge technology that its customers were demanding. OneCause also needed to tap into Gainsight’s community and knowledge-base. Nick: What did it take for you to sell the vision internally? . But I also understood that tech is only one part of success.

Customer Experience 52

Customer Experience Events Technology Vision 52

Userpilot

JULY 28, 2024

Director/Head of Customer Success (8+ Years) : You’ll lead the entire customer success team, setting the vision and overseeing all strategies related to customer acquisition , retention, and growth. For example, if a customer reaches a product milestone, send them a personalized message to acknowledge it.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 26, 2021

This is about showing the right user the right message at the right time in their user journey. You can target a certain segment of disengaged users based on their past actions and create a special onboarding experience for them. This is an interview with Joe Thomas, the CEO and Co-founder of Loom, a convenient video messaging tool.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

MAY 26, 2021

The CEO wants to make sure that operations align with the overall vision of the company. But it’s not sufficient to just be cute with your welcome screen message. This is a little widget that lives inside your app and allows users to pull up documents from your knowledge base if they get stuck. Support center.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

The Product HQ

JUNE 20, 2024

It explores the extent to which the candidate is capable of not just making their product vision known but also expressing how they intend to bring it to fruition. Variations of this question include: How did your strengths help your job performance?

Data Visualization 52

Data Visualization Feedback Software Research Software User Testing 52

Intercom, Inc.

DECEMBER 9, 2022

Those manual tasks require really hard vision and processing things to solve. A ton of work will have to be done on how you constrain them to answer from a knowledge base and so on. Alternatively, to have it go and search for a new knowledge base, and there are techniques you can use to try and constrain it to that.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

UX Studio: Product Management

JUNE 22, 2021

Everyone is responsible for answering support messages for a few days every four to six weeks. Answering support messages helps everyone to see what people understand and what they don’t. Many teams use robust research libraries and build huge knowledge base systems to store research findings. Strategic context.

Data Visualization 130

Data Visualization User Testing Weak Development Team Analytic Tools 130

People-First Product Leadership

SEPTEMBER 17, 2023

Goals: Understand the company Strategy, including Mission, Vision, context for identifying opportunities, and Goals (include links to relevant assets) Dive into the product development lifecycle and ask yourself: How do the stages differ from what you’ve seen at other companies?

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Lenny Rachitsky

OCTOBER 29, 2024

You want to make sure the phrasing is attention-grabbing and factual but that the message is also authentic to your product and customer base. This approach leverages the AI’s broad knowledge base to mimic the style, expertise, and perspective of the chosen role.

User Testing 131

User Testing Engineering ChatGPT Research Software 131

Lenny Rachitsky

APRIL 29, 2025

Leverages context , accessing an internal knowledge base about your company and team, pulling the most up-to-date information regularly. Delete the placeholder text “[SEND DIRECT MESSAGE]” and, with your cursor still in that spot, use the “Insert tools” menu to connect your favorite messaging service.

Research Software 70

Research Software Feedback Software Reporting Tools Data Visualization 70