ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. When you have a track record of success, it’s easy to fall into the trap of believing what’s worked before will work in the future.

Data Visualization 62

Data Visualization User Testing Customer Experience Customer Feedback 62

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63

Mironov Consulting

FEBRUARY 6, 2020

And I entirely reject gross revenue as a company-wide KPI. IMHO, setting gross revenue as a primary KPI encourages sloppy short-term thinking, whale hunting, and fictitious business cases. Yet it’s the first KPI proposed by many exec teams. Buying decisions are made quickly based on a few messages or touches.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Intercom, Inc.

JULY 6, 2021

” These team leads are critical for ensuring on-the-ground support for team members and keeping leadership apprised of issues that need to be addressed globally. Luckily, real-time translation tools such as Unbabel and Lokalise can help you quickly translate customer messages and conversations in nearly every language imaginable.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Gainsight

AUGUST 19, 2020

It was also challenging to figure out how to bring continuity between each of those channels so that people understand what we represent and then reflecting it in our key performance indicators (KPIs). Nick: Can you elaborate on the KPI concept for the participant side? . It’s an exciting and tough challenge.

User Testing 98

User Testing Customer Experience Analytic Tools Data Visualization 98

The Product Coalition

JANUARY 12, 2020

I decided to write this because I was getting messages from people about how they actually roll out OKRs. People want to decide how they do their job because often they really do know better than people in leadership positions. If you’re still struggling, just shoot me a message on twitter and I’ll try help where I can.

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78

Mixpanel

JULY 9, 2021

So you can imagine my delight when, after some time of using product analytics to monitor growth, it became apparent to me that applying event tracking for just about every key product indicator (KPI) I put together could create a whole new world of not just product analytics, but operations analytics. About Tim Flack.

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Startups 59

ProductPlan

NOVEMBER 10, 2020

Using themes on your product roadmaps elevated the conversation to how the product strategy will improve KPI. It also requires collaborative product planning tools to create a consistent platform for the work and message to the rest of the organization. What’s far more consequential is the business objective you’re trying to achieve.

Data Visualization 53

Data Visualization Roadmap Software Review Technical Review 53

Intercom, Inc.

FEBRUARY 10, 2022

To manage these accelerated pressures, forward-thinking businesses adopted conversational support tools like proactive messaging capabilities and chatbots, empowering them to strike the right balance between keeping their teams efficient and their customers happy. Fast forward one year. Finally, this is similar to what Adrian mentioned.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211