Mixpanel

JUNE 10, 2020

As VP of Product at NerdWallet , I guide product decisions that drive maximum value for our brand and consumers—helping them break down complicated financial topics (e.g. No matter the industry, product experimentation should always be done with your customers top of mind. These turkey demos have surfaced key learnings for our team.

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75

Intercom, Inc.

OCTOBER 16, 2018

They help managers evaluate how their employees are doing, the value they bring to a team and how their work can be improved. But KPIs carry the risk of seeming impersonal. When I first started to work at Intercom as a Customer Support Representative (CSR), KPIs were completely foreign to me. What KPIs should you track?

Weak Development Team 154

Weak Development Team Customer Experience User Testing Customer Feedback 154

The Product Coalition

JULY 8, 2020

Looking to build better user experiences? It’s time to stop passively observing your analytics and start engaging your users. Here is why user engagement is the new key to build innovative experiences. It all starts with user feedback. And it doesn’t involve tracking every action your users do.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. To provide this, you must understand how your customer experience stacks up against these expectations. But with so much data to consider, how can you define the help desk metrics that matter for your team? Help desk metrics vs. KPIs.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product. Userzoom – for usability testing.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Data Visualization 97

Amplitude

JANUARY 23, 2020

In my coaching work, I end up talking to lots of product development teams about data, KPIs, running experiments, and “measuring the team”. People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. Why does it depend?

Data Visualization 78

Data Visualization Weak Development Team User Testing Customer Experience 78

Intercom, Inc.

APRIL 7, 2021

The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. Investing in the quality of your customer support experience is one of the most powerful ways to grow your company, but every company’s definition of “quality” is different.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

The Product Coalition

MARCH 15, 2023

To get your onboarding process right, you need to monitor performance and adjust parts of the process to give your users a better experience. Below are some key aspects of the fintech app onboarding process, including 12 KPIs to identify product and feature improvement opportunities.

Onboarding KPIs 122

Onboarding KPIs Analytic Tools Research Software Data Visualization 122

Sachin Rekhi

AUGUST 6, 2015

The customer development and lean startup methodologies evangelized by Steve Blank and Eric Ries brought us a better approach that favored experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional “big design up front” development. Target Audience.

User Testing 118

User Testing Document Product Marketing Marketing 118

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. Your audience has extremely high expectations and you’ve got more than a million other apps competing for your users’ time and attention. As many as 69% reported being responsible for organizing customer interviews?—?an

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Mind the Product

JULY 16, 2018

When looking at the different methodologies, if there is one commonality between them, it is the ask that product managers (and ideally product marketers, designers, and engineers) get real face time with real customers/prospects to identify market problems and opportunities (here’s a great post on this from Rich Mironov).

Product Research 83

Product Research User Testing Data Visualization Customer Feedback 83

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. That means doing your homework regarding market intelligence, product-market fit, technical feasibility, and the like. So you want to make those chances count.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Userpilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. In large companies, the CSM also oversees other customer success roles.

Research Software 91

Research Software Feedback Software Analytic Tools Onboarding KPIs 91

The Product Coalition

SEPTEMBER 4, 2019

For example, a B2B product for developers might need a PO/PM with great technical skills while a pure marketing B2C product with low tech features might not. WEAK answer : he/she is speaking about a small topic and is not able to go deep into details about the subject or the learning process. WEAK answer : blurry methodology (or none!),

Weak Development Team 60

Weak Development Team Product Research User Testing Research Software 60

UX Studio

MARCH 11, 2024

And then third level is that you think very deeply about what the user needs. You really understand the motivation of the user. I realized that that wasn’t really gonna happen I’m very very bad at competition. The second level: you solve the immediate problem that you’re being given. Karthik: That’s nice.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

The Product Bistro

JULY 12, 2016

An interesting role play, Steven lined up 6 victims willing participants, to represent the major functional groups in an organization, Product Management, Operations, Sales, Marketing, Customer Support, and Development, providing each of them a backstory to guide their motivation. The exercise was interesting.

Weak Development Team 170

Weak Development Team KPI Construction User Testing 170

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. Unfortunately, product leadership culture can get a little messy.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Hutwork

MARCH 9, 2018

Few talk about the silent hero that boosts them to the elite level: consuming the written word. Most interesting are the three product manager archetypes (which one do you fit under?) The Power of the Elastic Product Team—Airbnb’s First PM on How to Build Your Own. 5 Designing Your Product’s Continuous Feedback Loop.

Article 82

Article Feedback Software Research Software User Testing 82

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. That means doing your homework regarding market intelligence, product-market fit, technical feasibility, and the like. So you want to make those chances count.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

ProductPlan

APRIL 9, 2019

A lack of trust from developers and engineers creates endless second-guessing, challenges and sometimes even a refusal to follow through on requests, which becomes a huge timesuck and morale destroyer. If the executive team doesn’t have faith in product management, ideas are likely to be ignored, plans overruled and cachet denied.

Weak Development Team 72

Weak Development Team Technical Review Customer Experience KPI 72

Mind the Product

APRIL 28, 2017

At a minimum, a good vision needs to identify three things: the problem you are trying to solve, who you are trying to solve it for and what outcomes you want to meet (evidenced by a solid, meaningful KPI). It’s simply not good enough to just feel or think that something is a good or a bad idea. Bullet dodged! Justify Your Position.

Weak Development Team 121

Weak Development Team Research Software Vision KPI 121

eG Innovations

JANUARY 13, 2020

The systems team handles updates of the operating system; the database team handles the database upgrade; the virtualization team takes care of upgrades of the hardware, hypervisors and underlying storage, and so on. If application architects and operations teams wait for users to notice and complain, it may be too late.

KPI 59

KPI Weak Development Team Customer Experience User Testing 59

The Product Coalition

MARCH 15, 2020

If you are “doing prioritization”, that simply means you have too much you are trying to tackle, you are wasting time trimming down those ideas, and you are probably doing this in a series of internal discussions, i.e., you are not leveraging user testing to make evidence-based decisions to drive toward more innovative solutions.

Data Visualization 78

Data Visualization Analytic Tools Product Research Customer Experience 78

Roadmunk

OCTOBER 12, 2017

They’re open to sharing their own experiences of working in product (both the good and the bad) in very honest ways—and they’re very generous with advice. Inga manages the team responsible for Squarespace’s analytics platform—which their clients rely on to get data-driven insights about their websites and e-commerce stores.

Artificial Inteligence 55

Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55

PMLesson's Ace the PM Interview

JANUARY 12, 2022

These kinds of questions evaluate your ability to think and work through technical dependencies, product context, execution strategy, and impact on a team. Cross-functional Partnership : As we mentioned, technical program managers sit at a crossroads between many different teams and departments. Let's take a look!

Technical Review 52

Technical Review Feedback Software Onboarding KPIs Software Review 52

Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? The success of every SaaS company lies in the hands of the consumer. A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. Why Is a Customer Satisfaction Survey Important?

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Mironov Consulting

FEBRUARY 6, 2020

But this raises three broad questions: Shouldn’t we spend more time choosing our specific KPIs (or OKRs) than deciding whether to adopt metrics in general ? Why KPIs from consumer companies don’t fit well with B2B/enterprise. Some B2B KPIs starting points, knowing that every company is different. [1]

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Userpilot

JANUARY 31, 2023

If there’s one critical skill for product managers to nail, it’s customer activation. In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. What is customer activation?

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

The Product Coalition

NOVEMBER 24, 2020

A Scrum Master should recognize that different stages of a Scrum Team’s development require different approaches: some, teaching; some, coaching; and some, mentoring. A Scrum Master’s principal objective should be to remove themselves from daily operations by enabling the Scrum Team to be self-organizing. A cross-functional?—?be

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. User experience journey mapping makes us ask this question: How do users move through their own goals, not our hoops?

Customer Experience 68

Customer Experience User Testing User Experience Customer Feedback 68

Alchemer Mobile

AUGUST 27, 2020

Customer behaviors and preferences are shifting daily – as are their emotions. Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. do not interface with developers in a technical way).

User Testing 246

User Testing Product Research Feedback Software Data Visualization 246

The Product Coalition

JANUARY 12, 2020

So I decided to write a complete guide on getting your team from where they are, to fully using OKRs in 30 days. How to have meetings with the team, what to cover, how to get low performing teams back on track and then how to persuade everyone in the company to use them too. I also make sure to cover the more human elements.

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78

Userpilot

MAY 23, 2022

Developing and optimizing sales funnels is a key part of SaaS product growth. The number of signups, demos, and product qualified leads are the main metrics in the acquisition stage that help you where your new users are coming from, how much money you spent to acquire them, etc. What are funnel metrics?

Onboarding KPIs 90

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 90

Userpilot

SEPTEMBER 9, 2020

Product experiments help product managers and their users get better results. Experimentation and A/B testing are bread and butter in marketing, but in product…it gets complicated. That’s a bad mistake. Help you to understand WHY users behave in the way they do, enabling you to design better features in future.

Onboarding KPIs 74

Onboarding KPIs Customer Experience User Testing Data Visualization 74

Userpilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. Your KPIs are driven by your business goals. Then come up with explanatory hypotheses and test. Product analytics is the process by which you collect, inspect and analyze data about users’ interactions with your product.

Data Visualization 62

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 62

ProductPlan

SEPTEMBER 17, 2019

But as data-driven decision making takes on increased significance, we’ve seen “ product ops ” emerge to fill in the gap between the leadership and vision aspects of the product management and the facts and figures that inform team members. Manage experiments: We all love A/B testing. Ready to build one of your own?

Data Visualization 54

Data Visualization Embedded Analytics Dashboard Reporting Tools 54

ProductPlan

DECEMBER 21, 2020

Whether your product finds a market or falls flat, your team needs to understand why this outcome occurred. In my years as a product manager and product leader, I’ve seen many product teams draw the wrong conclusions from both failures and successes. 3 Signs that Declaring Roadmap Bankruptcy is a Fit.

Roadmap 73

Roadmap Software Review Weak Development Team Customer Experience 73