Product Innovation Educators

DECEMBER 16, 2024

Requirements Engineering Following roadmap creation, requirements engineering emerges as a crucial activity where product strategy meets technical execution. This phase highlights the important distinction between product manager and product owner roles, particularly in Agile environments.

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The Product Manager Coach Blog

JANUARY 14, 2025

With the right strategies, you can hit the ground running, build trust, and leverage your expertise to thrive in your new role. Tailor Your Communication: Adapt your messaging for different audiences, whether its engineering teams or senior leadership. The first 90 days arent just about onboardingtheyre your proving ground.

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Data Visualization Customer Feedback Strategy User Friction 93

Productside

APRIL 9, 2025

His insights are grounded in decades of hands-on leadership across engineering, business development, and product strategyand his take on innovation is both practical and bold. There has to be a strategic reason, a clear sponsor, and a message that lands with everyonenot just the exec team. Youre not doing the transformation for fun.

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Data Visualization Customer Feedback Product Research Analytic Tools 177

The Product Guy

DECEMBER 10, 2024

In the first part of this series, we explored the importance of personal branding for product managers and discussed practical strategies to build and strengthen your PM brand. If colleagues or leadership feel that you are more focused on self-promotion than contributing to team success, it can erode trust.

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Productside

APRIL 2, 2025

Its a strategy for getting things done. What: Slack offers channels, messaging, and integrations for focused team communication. Share it with leadership. Bringing Product Stories to Life Storyboarding is a leadership tool that helps product managers cut through confusion, align faster, and influence decisions that matter.

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Product Innovation Educators

FEBRUARY 24, 2025

The key message: Focus on solving one problem exceptionally rather than competing on multiple features. Our guest, Anya Cheng, founded Taelor, combining her leadership experience at B2Cs and her knowledge of tech product management, to make it easy for men to wear stylish clothes for any occasion.

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User Testing Research Software Feedback Software Customer Communications 179

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Solvers tend to be reactive to what leadership is really worried about. But the work is still there, it still needs to happen.

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Product Innovation Educators

DECEMBER 23, 2024

Rather than imposing a strict interpretation, they allowed different roles to define innovation in ways that made sense for their work. The key takeaway from Mike’s discussion is that while AI can be a useful tool for early-stage testing and iteration, it should be used to supplement, not replace, traditional customer research methods.

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Lenny Rachitsky

NOVEMBER 19, 2024

Below, Hilary Gridley , director of product management at WHOOP, shares strategies she’s learned to leverage the latest AI tools to not just become a better manager but to level up her entire team. Yet, like many managers, my calendar is packed, my unread Slack messages seem endless, and my attention is pulled in countless directions.

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Intercom, Inc.

JUNE 30, 2021

The solution requires companies to institute two parallel career growth paths — one that focuses on people management and another that focuses on leadership as an individual contributor , often titled as staff or principal designers. Strategy and vision. Leadership. What do individual contributor design leaders do at Intercom?

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Product Innovation Educators

JULY 3, 2023

They looked for strategies that made their physical stores assets rather than liabilities. Walmart tried a text-messaged-based commerce concierge service called Jet Black, which was an upscale product in select markets. One of their biggest growth opportunities is ecommerce or omnichannel commerce around groceries.

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Product Innovation Educators

AUGUST 26, 2024

In this episode, Tiffany Price explains how AI affects workplace culture, team dynamics, and leadership. In this episode, Tiffany Price explains how AI impacts workplace culture, team dynamics, and leadership strategies, offering insights for product managers in this evolving landscape.

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Intercom, Inc.

JUNE 9, 2020

These are all key components of a business resilience strategy, one that bolsters up a business that’s faced with challenges and sets it up for growth long-term. Here are a few of the strategies they shared and how you can apply them to your own business as you move forward. In March, McKinsey & Co. Make decisions quickly.

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The Product Coalition

FEBRUARY 3, 2022

If there’s one stumbling block that fast-growing start-ups have, it’s not raising capital, or having a solid go-to-market strategy, or scaling the business model. It’s getting the overall strategy into the heads and hearts of front-line employees. In other words, they all had a sound strategy. And to which audience?

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Intercom, Inc.

JULY 6, 2021

If your business is expanding internationally, you’ll reach a point in your growth when you’ll need to implement a global support strategy. ” These team leads are critical for ensuring on-the-ground support for team members and keeping leadership apprised of issues that need to be addressed globally.

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Lenny Rachitsky

NOVEMBER 12, 2024

And this is in the best-case scenario—assuming you’re on an empowered product team with a clear strategy, inside a business that’s growing. Some of these strategies and boundaries may seem selfish or weird. We are the cushion for organizational dysfunction. Any PM reading this could add a dozen more reasons.

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Product Research Reporting Tools Product Manager Data Visualization 109

Lenny Rachitsky

FEBRUARY 2, 2025

Tobi remains deeply technical, frequently coding alongside his team, and is known for his unique approach to leadership, product development, and company building. You need both a positional game (long-term strategy) and tactics (short-term wins). Listen now on Apple , Spotify , and YouTube. e-commerce.

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Roman Pichler

AUGUST 16, 2022

This does not mean, though, that you must like the other person and that you must be happy and smiley all the time—nor does it mean sugar-coating messages, only telling people what they want to hear, and putting up with issues. First, empathy is the foundation for effective leadership. Third, make regular reflection part of your work.

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Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. Teresa was impressed by how Lisa took the big, hairy product idea of orchestration (more on that in a moment) and turned it into a tamable, iterative product strategy. Tweet This.

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Product Research Data Visualization User Testing Research Software 271

Lenny Rachitsky

APRIL 6, 2025

Give feedback using “strategy, not self-expression”: Focus on motivating behavior change rather than venting your frustrations. Speak with accurate confidence: Don’t overstate hypotheses as facts or understate strong recommendations. Match your conviction level to the evidence available.

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Product Innovation Educators

AUGUST 14, 2023

9:24] What issues do you see with strategy? A lot of companies have a mission statement that they think is a strategy or vision. The strategy is the plan of attack for how you’re going to get there. 12:41] How can leaders better communicate strategy? Communicating strategy requires a lot of repetition.

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Product Innovation Educators

MARCH 21, 2022

We managed it out of one giant spreadsheet about target persona, messaging, positioning, etc. Companies dedicate most of their resources to engineering and product development and very little to messaging about their value propositions. At the macro level, go-to-market includes the company-level GTM strategy set by the executives.

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Nulab

NOVEMBER 25, 2020

Traditional top-down managerial structures for leadership are being replaced with bottom-up styles of working. Organizations need to be dynamic if they want to attract and retain the best workers — and collaborative leadership is one way to do that. What is collaborative leadership? Here’s everything you need to know.

Leadership 112

Leadership Reporting Tools Data Visualization Management 112

The Product Coalition

JANUARY 8, 2023

A solid product strategy takes time to build. Here is the method I use for creating a product strategy that makes sense. When I talk to the startups I consult to , or with the CPO Bootcamp participants, I always say that building a solid product strategy isn’t like solving a math equation. That’s when you know you are done.

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Product Strategy Strategy Research Software Product Research 147

Intercom, Inc.

MAY 18, 2021

A commissioned study by Forrester Consulting on behalf of Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , reveals how conversational experiences are fuelling customer retention and business growth for global companies. Customers want to use messaging channels for support. Enter Forrester.

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Research Software User Testing Customer Feedback Reporting Tools 210

Intercom, Inc.

MAY 25, 2021

In April 2021, they surveyed over 500 global customer support decision makers – executives, vice presidents, directors, and managers – across EMEA and the United States, to learn more about the changes they’ve seen, and how they’re future-proofing their customer support strategy with conversational support.

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User Testing Customer Experience Customer Feedback Product Research 260

The Product Coalition

OCTOBER 26, 2021

Photo by Steven Lelham on Unsplash “I am in a new product lead role and I am stopping a launch because there is no strategy. The team resents me and senior leadership supports me. I got this message as part of a Facebook discussion on the role of the product leader. What can I say, product leadership is a tough role to play.

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Intercom, Inc.

SEPTEMBER 28, 2021

Product management varies depending on your industry, company stage, company leadership, or teammates. You always want to build for your desired future customer, whose characteristics align with your product strategy. . We took a different approach to our recently launched multichannel transactional messaging feature.

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Feedback Software Product Manager Product Management User Testing 249

Intercom, Inc.

OCTOBER 22, 2020

Paul Hagen, a former CX Analyst at Forrester, says that a breakdown in CX often occurs for one of two reasons – a lack of strategy or poor execution that fails to close the loop from customer feedback to action. Strategy and leadership. Voice of the customer. The trick, Nate believes, lies not in radical, overnight changes.

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Data Visualization Reporting Tools Customer Experience Customer Feedback 218

The Product Coalition

JANUARY 16, 2022

Always callout non-goals, in addition to the goals for a leadership review you are leading Earlier on in my PM career, while I would call out the explicit goals and feedback I needed from leadership reviews, I never took the time to communicate what we would not discuss. to get alignment. Done, right? Use the “so-what?”

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Userpilot

AUGUST 8, 2024

Crafting a winning product strategy is crucial for SaaS success, and finding the right product strategy example can provide all the inspiration you need. This article provides concrete examples of different product strategies employed by SaaS companies. There are 11 main product strategy examples in SaaS today.

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Product Talk

OCTOBER 2, 2024

Founded and headquartered in Landshut, Germany, HiveMQ empowers businesses to transform with the most trusted MQTT platform (a messaging protocol used for connecting sensors and devices, such as in the Internet of Things). In his role on the leadership team, he is responsible for shaping and executing their product strategy.

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Feedback Software Customer Experience Data Visualization User Testing 279

Roman Pichler

MAY 10, 2017

In addition to deep product skills, you require generic, transferable product management capabilities, such as, effectively capturing the product’s value proposition , segmenting the market , validating product strategy assumptions , selecting the right KPIs , prioritising the product backlog , and analysing user feedback and data.

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Product Innovation Educators

MAY 18, 2020

By the way, if you still want to benefit from the incredible strategies and tips the summit speakers shared, along with the exclusive materials my team created, click here for 24+ expert masterclasses from top-of-their-field experts. Product leadership. Email and social media messages planned ahead of time. Customer research.

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User Testing Research Software Feedback Software Reporting Tools 320

Mind the Product

SEPTEMBER 17, 2019

Surely we’ve all noticed the increased emphasis on “strategy” as a core competency for product managers? For company leadership too, encouraging product managers to operate strategically can feel like a way to optimize both accountability and empowerment for an often-ambiguous role. Leadership should guide, not dictate.

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Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? We also show you how to create a message map for your SaaS! Utilizing message mapping ensures all team members’ alignment in their communication across various channels. Let’s get to it! Book the demo!

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Product Talk

JANUARY 24, 2024

For example, Ben will post about the problem space, as he did in the screenshot below, asking people to share their challenges with planning or connecting strategy to execution. Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview.

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