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Product Culture
MAY 3, 2023
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Intercom, Inc.
OCTOBER 19, 2022
As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. We build our services with disaster recovery in mind.
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Modus Create
MAY 28, 2024
There’s a ton of hype around AI, with widespread talk about its potential to transform every aspect of business. Just 22% of companies with 10,000+ employees cited AI/RPA as a core focus. As a result, he says, “We need to understand and quantify the risk profile of new solutions using generative AI.”
Intercom, Inc.
DECEMBER 28, 2022
Like so many other companies in the space, Intercom was also affected by these difficult economic headwinds. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. And breathe!
Mironov Consulting
DECEMBER 17, 2023
In the heat of an enterprise deal moment, it’s easy to think very short-term about the long-term costs of specials and “small requirements.” It’s easy to believe that a small piece of software that works today is done – that it will keep working into the far future.
Intercom, Inc.
FEBRUARY 9, 2021
Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?
ProductPlan
FEBRUARY 8, 2023
What is IT Management? Information Technology (IT) management is the monitoring and administration of an organization’s information technology systems and resources. The department manages hardware, software, networks, and data. Why do organizations need IT Management?
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