Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Pragmatic Marketing

DECEMBER 10, 2017

This was the subject line of an email I recently received from an account manager at a financial management software vendor. So of course our team had told the account manager (many times over the past six months) about the one major improvement that we would really benefit from. You may work at a company like this.

User Testing 70

User Testing Customer Feedback Feedback Software Customer Experience 70

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. But while the spirit is still the same, IBM has come a long way. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Atlassian

JANUARY 27, 2022

Download our Q2 FY22 earnings report here. Each new year prompts us to pause and take stock. Their determination and resilience inspire us to bring our best, most energetic selves to work every day. We’re building a cloud platform that lets us ship new capabilities and products quickly, as we’re beginning to see with Point A.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

Nulab

JANUARY 26, 2022

Okay, so remote work was rising before the virus hit, but the recent health crisis has resulted in many companies shifting to a new way of working. Technology has made it possible for us to stay connected at all times, which means we can help colleagues with questions or urgent tasks even when we’re not physically present.

Research Software 89

Research Software Feedback Software Reporting Tools Technical Review 89

Userpilot

FEBRUARY 23, 2023

Is Chameleon or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Chameleon and Spekit are good tools for customer feedback.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 21, 2023

Or is there an in-app onboarding tool superior to both? Choosing a no-code tool can be overwhelming – the last thing you want is to get stuck in an expensive annual plan. In this post, we’ll discuss the essential features of an interactive user guide tool and guide you to the best fit for your company’s needs.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Intercom, Inc.

JUNE 23, 2020

Between them our panel offer a 360° view of this important development and allow us to better understand how and why this framework was developed and what it might mean for your business. I’ve got various product managers reporting into me and we focus primarily in the support space.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Modus Create

MAY 5, 2021

Improving the human element within their tools. They have made improvements in the people and team profile pages, header images, and display of contact information to help the teams and individuals better express their personalities. Improvements and progress on the cloud platform.

Reporting Tools 81

Reporting Tools Data Visualization Customer Feedback Events 81

Userpilot

MAY 18, 2023

Choosing the ideal product growth platform for your SaaS business can be a daunting task. To address this, we have crafted a comprehensive analysis of three leading tools: Chameleon, Spekit, and Userpilot. Userpilot is a comprehensive digital adoption platform (DAP).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

eG Innovations

AUGUST 3, 2021

Troubleshooting with automated and built-for-Citrix monitoring tools. 11 Can the eG Enterprise dashboard serve as a productivity monitor as well as tracking latency/connectivity, or do you partner/pair with services that can monitor (remote) workers via the same interface? Does eG Enterprise alert or report on this?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

The Product Coalition

JULY 4, 2023

Our team launched on three different occasions with our Nitro professional translation service , and each launch ended in a successful victory, with placement among the top products of the day. Nitro is a professional translation platform from Alconost, covering 70+ languages. The experience of three launches, to be precise!

Customer Experience 113

Customer Experience B2B ChatGPT Reporting Tools 113

ProductPlan

JULY 21, 2021

Many technology jobs were always well-suited for infrequent in-person attendance. But product managers rely heavily on interpersonal communication and interactions with coworkers. To accommodate this shift, 72% of companies invested in tools for virtual collaboration. And, if so, how often? Who wants to work remotely?

Reporting Tools 52

Reporting Tools Product Management Product Manager Customer Experience 52

Sachin Rekhi

SEPTEMBER 11, 2013

The modern day business has come a long way in leveraging technology to enable global-scale collaboration, real-time communication, data-driven decision making, and so much more. Business software has been one of the biggest benefactors of all of the recent innovation waves, including cloud computing, big data, and mobile.

Reporting Tools 60

Reporting Tools Technical Review Data Visualization Product Research 60

Userpilot

FEBRUARY 1, 2022

Use feedback collected using microsurveys and direct interactions with the customers to gather further insights into customer experiences and what else customers expect from the product. So user interactions with the customer service teams would be equally important. Why is product experience important for SaaS companies?

Customer Experience 98

Customer Experience Data Visualization Analytic Tools Feedback Software 98