Alchemer Mobile

APRIL 28, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Utilities category. Ratings and Reviews. Travel apps ratings and reviews were around or slightly lower than macro app averages. star rating, and received 319 app store reviews.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Ratings and Reviews. star rating, and had 1,223 app store reviews. star rating, and had 4,695 app store reviews. Mobile Consumer Sentiment.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Effective risk management Generative AI aids in risk mitigation by facilitating early detection and resolution of issues.

Generative AI 106

Generative AI Data Visualization Reporting Tools Research Software 106

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Breaking-edge technology usually feels like something that requires advanced technical knowledge.

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

The Product Coalition

MARCH 11, 2024

According to a 2020 study by the Human-Computer Interaction (HCI) conference on user experience and ad placement, ads are strategically placed, interrupting your learning flow just as you are feeling a sense of accomplishment. For example, Duolingo’s daily streak system encourages consistent learning.

Research Software 104

Research Software Reporting Tools Artificial Inteligence Customer Experience 104

Usersnap

SEPTEMBER 1, 2022

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. Tools like this can also help if you struggle to find how to respond to positive reviews effectively.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Alchemer Mobile

APRIL 13, 2021

While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Ratings and Reviews. star rating, and had 488 app store reviews. star rating, and had 7,549 app store reviews.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Userpilot

JANUARY 9, 2024

Study behavior trends to highlight any UX designs users avoid. Review and analyze to identify improvement opportunities. Put it all together in a shareable UX audit report. There are several UX audit tools to consider when looking for options. Keep error messages simple and include a constructive solution.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. Healthcare apps saw incredible floods of new consumers as the world transitioned to managing health remotely, and the impact on engagement was stunning.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Alchemer Mobile

APRIL 7, 2021

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Agile Velocity

MAY 3, 2024

Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture. Siloed transformation efforts at the team level can result in suboptimal outcomes and fail to address systemic issues that hinder agility at the organizational level.

Agile 81

Agile Data Visualization Feedback Software Reporting Tools 81

The Product Coalition

DECEMBER 12, 2022

AI powered systems are adept at reading 1000s of documents and automatically classifying them into the right categories. Cleaning, organizing, and managing this data always proves challenging to clinical trial organizations. In addition, it is very important to maintain a compliant record of data for regulatory and reporting purposes.

Data Visualization 103

Data Visualization Reporting Tools Research Software Systems Review 103

The Product HQ

MAY 10, 2024

Want to become an AI product manager? This guide shows you how to prepare for a career in AI product management. Today, more and more businesses are looking for product managers specializing in artificial intelligence and machine learning technologies. That said, landing a job as an AI product manager is not easy.

Artificial Inteligence 52

Artificial Inteligence Technical Review Analytic Tools Research Software 52

Userpilot

APRIL 21, 2024

If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. This will only lower their productivity and lead to burnout.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Intercom, Inc.

OCTOBER 9, 2019

The range of work we do as product managers is so broad that we inevitably end up finding inspiration from all sorts of sources, whether it’s books on business strategy or essays on design. Thinking, fast and slow, in product management. What, you might wonder, does this have to do with product management?

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Reporting Tools Product Management Product Manager Research Software 201

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Research Software 98

UX Planet

JANUARY 18, 2024

User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. Informed Decision-Making: UX research provides actionable insights, enabling product managers and designers to make informed decisions based on user feedback and behavior patterns.

Data Visualization 74

Data Visualization User Testing Research Software Product Research 74

Userpilot

OCTOBER 30, 2022

It’s a major part of customer experience management. Ensure to provide great customer service. Leverage technology. Give self-service options. Implement a tracking system. CX improvement is a major part of customer experience management. Stay omnichannel. Gamify the product experience.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Gainsight

DECEMBER 7, 2020

In fact, studies by Bain & Company, along with Earl Sasser of the Harvard Business School, have shown that even a 5% increase in customer retention can increase profits of between 25-95%. . Maximize efficiency with Reports & Dashboards that keep your teams, processes, and systems aligned.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience Systems Review 52

The Product Guy

MAY 7, 2020

As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. . This article explores multiple aspects of product management. the Product Manager role is a rather recent phenomenon. Understanding the Role Definition.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

The Product Coalition

JANUARY 5, 2021

It’s probably a distant memory but before the technological revolution, shoppers would walk into a retail store and take guidance from salespersons to make purchasing decisions. The advent of technologies such as smartphones and digital eCommerce and the plethora of online information?—?about

Data Visualization 187

Data Visualization User Testing Artificial Inteligence Reporting Tools 187

Usersnap

MARCH 29, 2023

Today, we’ll look into the challenges that Hunter Engineering encountered when relaunching an internal CRM and how their solution impacted the teams involved, including development, marketing & sales. based automotive service company founded over 70 years ago in Missouri. Let’s dig in. While they are based in the U.S.,

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Feedback 52

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. Check out our selection right now: How do I pick the best product walkthrough tools? They’ll be out of date!

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Software engineers have the option to stick to software development at higher and higher levels. Or they may decide to move into management later in their careers. Different software engineers work on different kinds of technical projects.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

eG Innovations

NOVEMBER 19, 2020

This shift is having a significant impact on the managed services activities of SLTN , a service provider from the Netherlands. SLTN’s Lex Erades, COO, and Albert Hooijer, Manager – End User Computing, spoke to the Dutch IT Channel to explain their experience of working with eG Enterprise. Next Level Outsourcing.

Data Visualization 52

Data Visualization Reporting Tools Customer Feedback Customer Experience 52

Userpilot

MARCH 21, 2024

TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure. Customer lifecycle management helps you sustain growth by building a loyal customer base over time. Why is customer lifecycle management important?

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Agile Velocity

MAY 29, 2020

The eagerly anticipated 14th Annual State of Agile Report was published earlier this week, and like previous publications, there are some fantastic insights. The top benefits of adopting Agile in this report are fairly consistent with recent years. Benefits of Agile. Digging Deeper into Some Stats. Going Beyond “The Team” Focus.

Reporting Tools 52

Reporting Tools Agile Systems Review Customer Experience 52

Mixpanel

JULY 28, 2022

Companies need insights on how their customers use their digital products, but they face a dilemma between building a solution in-house and buying an external tool. However, modern product analytics software has advanced to a point where “buying” can meet (or often exceed) business needs. The hidden costs of in-house solutions.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Customer Experience 59

PMLesson's Ace the PM Interview

OCTOBER 7, 2019

In this post, we'll review a case study submission from one of our Exponent members, Sholanki Sarkar. So the barriers to entry will be very high and we will need to standout by offering an innovative solution. Grocery businesses care about power saving and any other ways to save costs by efficiently managing the inventory.

Reporting Tools 65

Reporting Tools Data Visualization User Friction Feedback Software 65

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. But, pointing fingers at the customer service agents is no solution.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

ProductPlan

NOVEMBER 10, 2020

Creating a world-class eCommerce platform takes tremendous effort, teamwork, and strategic planning. For forward-thinking online retailers, this means hiring an eCommerce product manager. What Is An eCommerce Product Manager’s Product? But in the case of an eCommerce company, the product manager’s role is less clear.

Research Software 92

Research Software Feedback Software Reporting Tools Technical Review 92

UX Studio

MAY 30, 2023

Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. Mobile payment systems are a good example of this. How can we make users feel safe regarding products and services? Trust is a crucial factor for a business to grow.

UX 96

UX Reporting Tools Research Software Data Visualization 96

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. Help Center Software exists to solve this problem. And how do you go about choosing a good software solution from all the options on the market? What is Help Center Software? Why Do Help Centers matter in Customer Service? Sound familiar?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

ProductBoard

MAY 10, 2017

Reading the Sirius Decisions 2017 Product Management Tools and Technology Study this morning , I was struck by their finding that we are on the cusp of a major shift in how product leaders manage their products. Maybe it was due to pride, or perhaps the myth of the lone wolf, genius product leader.

Feedback Software 40

Feedback Software Reporting Tools Technical Review Systems Review 40

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Invest more in the right tools. Love Dialog. Rating prompts. Message centers.

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User Testing Customer Experience Feedback Software Research Software 257