Gainsight

MAY 13, 2021

According to the newly published “2021 Market Guide for Customer Success Management Platforms,” Gartner has seen a “steady growth” over the past five years in the number of inquiries they’ve received on the topic. The expansion of Customer Success, as a practice, into industries beyond technology. It’s definitely worth the read.

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Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! It’s rare for SaaS products to cater to just one persona. What is a user persona? What is a user persona survey template?

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User Testing Research Software Customer Feedback Feedback Software 81

UX Studio: Product Management

DECEMBER 7, 2022

Including UX research in any UX project is crucial for all businesses with any digital platform. It’s an extremely powerful tool to understand your audience better, make data-based design decisions, and invest in the right solutions. Our team has everything you need to boost your business and have a truly unique platform.

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Intercom, Inc.

JANUARY 5, 2021

At Intercom, we believe product managers (PMs) should focus on problems , not solutions. A problem statement focuses on what the customer needs, not what you think the solution should be. This makes it hard and counterintuitive, because as humans we’re wired to think in solutions. 2: Why they want that outcome.

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Transportation Research Software User Testing Travel 279

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation (DT) is the process of leveraging digital technologies and data to create value and gain a competitive edge in today’s rapidly changing digital economy.

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freshtrax

JULY 16, 2019

PKSHA Technology Inc. It is an e-commerce company that provides a platform on the C2C online resale marketplace. The platform started from a mobile phone app and has expanded to a website with more than 10 million active monthly users. PKSHA Technology Inc. The platform primarily sells A.I. Established year.

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Research Software Reporting Tools Startups Data Visualization 91

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. With his help, in this episode, we delve into the creation of Budapest GO, a game-changer application for public transport in Budapest.

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Research Software Analytic Tools Transportation Feedback Software 62

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. Here are a few starting points: Browse sites that provide a variety of visuals, my favourites include Dribble, Pinterest, Sidebar, and the App Store.

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The Product Coalition

MARCH 12, 2022

Several decades ago, simple software programs were designed to help automate specific tasks like accounting or payroll processing. This is thanks to advances in technology, the internet and our willingness to give the technology we use more personal information than ever before. Understand your customers?—?The

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The Product Coalition

MAY 19, 2020

Some years ago their team decided to put a new app in football-lovers’ pockets. This app would guide fans as they travel to a match anywhere in Europe. Packed with clever tips, news, sightseeing, and public transport info and more?—?all We as researchers constantly supported the product team with insights.

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Research Software Feedback Software User Testing Product Research 78

Product Innovation Educators

JULY 18, 2022

Insights for product managers from a case study with an electric vehicle gamechanger. Today we are exploring technology-driven vs. market-driven innovation. There are times that a technology comes first and later a problem associated with a market need is found that the technology addresses.

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Research Software Feedback Software User Testing Marketing 108

The Product Coalition

DECEMBER 10, 2023

This comprehensive, step-by-step guide is the result of extensive research, several experiments, and even a custom GPT designed for JTBD. ?️ This isn’t just a tool; it’s your personal coach for tailoring the JTBD framework to meet your unique needs. Uber or Lyft): Traditional View : A customer uses a ride-sharing app to book a car.

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Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. All great Product Managers and all great Designers have strong Product Judgment. Who has it?

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Research Software Weak Development Team Reporting Tools Customer Communications 291

Product Talk

SEPTEMBER 11, 2019

One of my goals at Product Talk is to showcase what good product management looks like. Today, I’m excited to introduce a new series, Product in Practice, where I’ll profile product managers doing great work. I met Rachel when she was a product manager at Arity (an Allstate company). You are a product manager.”

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Product Innovation Educators

JANUARY 24, 2022

Lessons from a medical device company bringing oxygen to kids who need it – for product managers. He is also an adjunct professor teaching product innovation for the University of Pittsburgh and has served in many product management roles. . Summary of some concepts discussed for product managers. [2:09]

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Research Software Healthcare Product Research Transportation 101

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe.

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Research Software Data Visualization Software Review Technical Review 155

UX Planet

FEBRUARY 13, 2024

TikTok , the most downloaded app of all time, broke a lot of design rules. That's why downtowns are full of offices so people have a central area to commute using public transportation and why we build parks and commercial areas so humans can eat, shop, enjoy nature, and in turn be happy with their daily experience.

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Research Software Customer Experience User Testing Systems Review 68

Product Innovation Educators

APRIL 24, 2023

The ABCD framework for dealing with tensions in product management and innovation As product innovators, we encounter many tensions. Research has found that such tensions reflect underlying paradoxes, and they might actually be something that can help us in the end. We think about is as a system of tools. Marianne Lewis.

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eG Innovations

AUGUST 11, 2022

Recently, we hosted a great Citrix Monitoring Masterclass presented by George Spiers (Citrix CTP and Independent Citrix Architect) and Nanda Kumar (Director of Solution Delivery, eG Innovations). Integrating Citrix monitoring with ITSM help and service desk tools such as ServiceNow. 1 About Citrix Monitoring Tools.

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Intercom, Inc.

JANUARY 12, 2022

And so, many business leaders find themselves not quite sure how to start, how to leverage it, or what to do when all the dashboards and tools seem to be pointing at different solutions. I started in the policy world as an economics researcher at a think tank. Benn: I basically started my career in a totally different world.

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The Accidental Product Manager

JULY 19, 2021

The life of a freezer product manager is generally fairly boring. How are freezer product managers going to deal with their new found popularity? Some of the vaccines that have been developed for Covid-19 require colder temperatures for transport than typical vaccines. The Value Of Freezers. These will be known as freezer farms.

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Sachin Rekhi

FEBRUARY 16, 2020

Mastering the craft of product management is no easy task. I instead define a product manager as driving the vision, strategy, design, and execution of their product. It's equally important for product managers to think about each of these four dimensions as having a concrete set of deliverables. Vision: Vision Narrative.

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freshtrax

MAY 8, 2019

However, the situation has drastically changed because of the rise of new mobile payment solutions. Let’s take a look at the mobile payment landscape in Japan and the key players that are changing Japan’s obsolete mobile payment system. According to Yano Research Institute Ltd. , Technology: QR Code. Technology: QR Code.

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UX Studio

AUGUST 8, 2018

The Route4U is an app for people with disabilities which aims to make transportation equally easy for everyone. This case study walks through the process of how we managed to successfully close the project. Enter the Route4U app. Challenges & Solutions. We had a very short time to work on the app.

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Research Software Analytic Tools UX Product Research 81

The Product Coalition

FEBRUARY 22, 2021

Image by Steven Cornfield on Unsplash Blockchain, the distributed ledger technology, has disrupted every industry worldwide. As the technology moves towards its maturity, more varied potential applications, we get. Such a transparent system helps to build trust among people and provides the system’s efficiency throughout.

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Research Software Healthcare Software Review Technical Review 129

UX Studio: Product Management

NOVEMBER 24, 2020

Aplana is a privately held software development company that has been on the market for 20 years. Its offices are located in different countries, including the UK, US, and Germany for sales operations and Ukraine, Russia, Belarus for skilled software engineering teams. . Wandr studio. Echo & Co. Design First. Fuzzy Math.

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eG Innovations

AUGUST 3, 2021

Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Questions & Answers.

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Analytic Tools Data Visualization Research Software Reporting Tools 52

The Product Coalition

JULY 30, 2020

There’s a 99% chance that anyone who has been the least bit involved with software development in the past five years has heard those three letters. Yes, as we’re well aware, the buyer is not purchasing a product, but rather a solution to his problem. Today demand for codeless app development platforms is simply through the roof.

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Research Software Customer Experience User Testing Data Visualization 104

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

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User Testing Customer Feedback Research Software Product Research 49

BrainMates

NOVEMBER 1, 2021

Product Management 101 is “problem before solution”, but it still appears the message is not getting through, as too many products & product improvements are launched without a real benefit to customers. Failure Point #2 – Inadequate customer research. Failure Point #3 – No clear differentiation in the market.

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UX Studio

MARCH 5, 2018

Getting around in digital space can be just as challenging as an unknown physical location; new apps or websites can overwhelm new eyes. I’m not saying that Rome has designed an unbearably confusing public transport system. Which made it much harder to understand a system which comes completely naturally to residents.

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Research Software Travel Transportation Customer Experience 69

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

BrainMates

OCTOBER 30, 2022

Product Management 101 is ‘problem before solution’, but it still appears the message is not getting through, as too many products and product improvements are launched without a real benefit to customers. 2 - Inadequate Customer Research. – yet Segway touted it would solve all individual transportation needs.

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The Product Coalition

SEPTEMBER 7, 2023

And why is McKinsey, the world’s premier management consulting firm, talking about it? When I returned to it later, I started with good old mental gymnastics rather than turning to Google, Bing, CHATGPT, or some other magical AI tool. In product management, we focus on a problem. I’ve been guilty of this myself. Good question.

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Imaginary Cloud - Design

MARCH 31, 2022

The Product Design Process focuses on thorough user and market research before building a product, and the Google Design Sprint is a fast, 5-day intense method to accelerate decision making. An example of product design is determining how an app, for instance, Uber, should solve a problem. User Research. c) Helps increase sales.

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User Testing Research Software Feedback Software Product Research 81

UX Studio: Product Management

JULY 12, 2021

So we did some research to help you find the right eCommerce web design company to work with. Agencies with specific eCommerce platforms in focus and full-stack eCommerce design companies. With our headquarter in Budapest, our international team of UX designers and UX researchers work with businesses from all over the world. .

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Research Software Data Visualization Feedback Software Analytic Tools 92

Roy Madden

JUNE 16, 2022

Impact Disseminate 18+ newsletters with over 2,000 internal newsletter subscriptions Surface the latest trends, emerging technologies and competitors Stay on top of customers’ latest logistics investments through targeted intelligence. It’s like having an extremely eager research assistant – with a million times the computing power.

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