Userpilot

OCTOBER 29, 2020

Product Marketing is a fairly new domain and the role of ‘Product Marketing Manager’ differs greatly from organization to organization. You may want to jump to a relevant section: Who’s a Product Marketing Manager? Product Marketing Manager’s Role and Responsibilities (depending on the company).

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 97

The Product Coalition

MARCH 18, 2022

Given that we have finite engineering and product resources, what is the path forward?” Founders with fresh capital and ambitious growth plans are deciding whether or not to double down on the core value proposition and find repeatable sales/marketing strategies for acquiring new customers. What would that balance look like?

Customer Experience 189

Customer Experience Onboarding KPIs User Testing Customer Feedback 189

Userpilot

MAY 31, 2021

The product marketing manager role has been growing steadily over the two decades: And no wonder – the exponential growth of the SaaS industry, combined with the Product-Led Growth trend created a lot more demand for (and awareness of) product marketing. What should you expect of your PMM?

Analytic Tools 79

Analytic Tools Onboarding KPIs Research Software Product Marketing 79

Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? What are the biggest trends in Product for 2021 you must implement into your Product Growth strategy? Who’s who in Product these days? And what new product growth terms made it to our dictionary? Trends to Watch In Product – Table of Contents.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Userpilot

JULY 13, 2022

Do you follow any product manager blogs? Would you like to discover new ones that will give you valuable insights into product management ? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Our favorite product management blogs.

Blog 94

Blog Analytic Tools Research Software Feedback Software 94

The Product Coalition

NOVEMBER 26, 2019

Managers and product managers are often frustrated by the apparent lack of care the development team is showing for the needs of the business. When a long-awaited product or feature finally launches, it often comes well short of the needs. users, market and business, fades into the background. The bigger context?—?users,

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

Mironov Consulting

MAY 24, 2022

Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement.  Yet I think serious product discovery and end user validation may be stuck in this cultural/conceptual gap.  Product

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

Userpilot

DECEMBER 22, 2021

What will be the biggest Product Trends in 2022? Interestingly – they seem completely different from the product trends we’ve identified for 2021 – including Product Led Growth , the rise of a Growth Product Management Role, chatbots, or gamification. Will we see a rise of AI-powered product personalization ?

Analytic Tools 136

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 136

The Product Coalition

APRIL 25, 2022

Product managers (PMs) are ninjas of aligning people, management, and processes. No product tool or template can save you if you’re not killing it in these three areas. The best product managers are in a continuous state of discovery and know that?—? neither the product nor roadmap are ever static.

Analytic Tools 158

Analytic Tools Data Visualization Feedback Software Research Software 158

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Instead of relying on their hunches and anecdotal evidence, product teams should leverage data to make informed decisions. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track.

Data Visualization 62

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 62

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. But despite how relevant the topic still is, we’re not just here to talk about the ideal onboarding experience.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. o get the sponge mode on and dive in!

Analytic Tools 93

Analytic Tools Data Visualization Research Software Feedback Software 93

Gainsight

FEBRUARY 7, 2024

Picture them as the holy grail of software and service reviews, blending user feedback, satisfaction ratings, and market presence into one comprehensive metric. Product Roadmap: Innovation at Its Finest We’re not ones to rest on our laurels. Learn more about our Gen AI features for Gainsight CS.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software Onboarding KPIs 52

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Three new market dynamics have contributed to the evolution of our product expectations: Subscription models. READ THE GUIDE.

Onboarding KPIs 65

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 65

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Collecting customer insights is essential to answer important questions about your users and how your product fits their needs. Since you need the right tools to follow a customer insights strategy.

Data Visualization 83

Data Visualization Analytic Tools Research Software Feedback Software 83

Userpilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. You can use examples of strategic initiatives in your SaaS business to improve customer retention rates and drive feature discovery.

Feedback Software 91

Feedback Software Analytic Tools Research Software Product Research 91

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? A thorough analysis of user feedback ensures customer success in a wide range of ways, from informing the product team what improvements are needed to optimizing marketing campaigns. Onboarding surveys. CSAT surveys.

Feedback Software 94

Feedback Software Customer Feedback User Testing Data Visualization 94

The Product Coalition

MARCH 18, 2021

A Cision PR Newswire report projects the SaaS market to grow from $158.2 Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform? Scalability: SaaS products utilize cloud platforms. Users don’t need to buy and install additional hardware to scale the product.

Feedback Software 129

Feedback Software Research Software Reporting Tools User Testing 129

Userpilot

JULY 27, 2021

NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. How your product is serving your users’ needs. NPS (which stands for Net Promoter Score) is a survey based on a 0-10 scale to measure customer loyalty with a product or service.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. By automating planning, businesses can save time, increase productivity and turn support from a cost center into a profit driver.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

ProductPlan

FEBRUARY 22, 2023

As a product manager, one of the toughest challenges I and my fellow PMs face is prioritizing the right features amongst an ever-increasing influx of data from customer feedback, product analytics, and the never-ending list of stakeholder requests. A successful product never sacrifices the user experience.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy isn’t a metric you can measure. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. Customer success and intimacy go hand-in-hand.

User Testing 96

User Testing Feedback Software Research Software Analytic Tools 96

Userpilot

JANUARY 19, 2021

Customer engagement and experience are closely intertwined – how you engage with your customers and what they see when they engage with your product will inevitably affect their experience. To measure customer engagement for product companies, you need to avoid vanity metrics like MAU and session numbers.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

ProductPlan

SEPTEMBER 13, 2021

Product leaders swoop in to shepherd these efforts. One key factor is a fundamental lack of understanding product transformation relative to traditional operating models. One key factor is a fundamental lack of understanding product transformation relative to traditional operating models. Shifting to a product-led mindset.

Product Research 77

Product Research Feedback Software Onboarding KPIs Reporting Tools 77

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. From there we put together a basic roadmap and started writing user stories. 2013 – Launch as Yimby.

User Testing 119

User Testing Weak Development Team Onboarding KPIs Customer Experience 119

Mixpanel

JULY 7, 2020

But beyond just being active, a product is made great by users who find enough value to form a habit around their usage of it. For loyal users of Mixpanel, for instance, performing on-the-fly product analysis is about as routine as a morning coffee, workout, or PM standup. Users like Brett: A Mixpanel power user. How we found LUV.

Data Visualization 137

Data Visualization Customer Experience Feedback Software Onboarding KPIs 137

The Product Coalition

JANUARY 6, 2023

This mobile app tracking SDK collects user interaction data and sends it into your mobile app analytics solution, where it will be processed and converted into insights on a dashboard for your product team. Ultimately, a low-risk high performance SDK will positively impact your business metrics like user retention, acquisition, and revenue.

Analytic Tools 118

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 118

Userpilot

JUNE 4, 2020

It’s no secret that we’re in the middle of the Product-Led Era – aka – your user finds your product, signs up, checks it out, and decides if it’s doing the job for them or not. You need to somehow convince them that your product is the best candidate for them to do what they need to do.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Customer Experience 52

Userpilot

APRIL 30, 2021

If you’re looking to scale up your SaaS business , you may have considered hiring a marketing agency. Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! Roadmapping Software.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Mixpanel

JANUARY 25, 2022

If you want to leverage data to generate great insights about how customers are using your product, getting that data into a product analytics platform like Mixpanel is a huge and important step. What’s in a name? And at the center of that is structuring, naming, and properties. But it’s not the last step. Let’s jump in.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Customer Feedback 105

Gainsight

FEBRUARY 20, 2019

Are the right people driving product experience in your company? Marketing, customer success, support, product—each team plays a critical role. While we do adhere to the belief that delivering exceptional experiences is a company-wide initiative , who takes lead when it comes to product experience?

Customer Experience 45

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 45

The Product Coalition

JULY 8, 2020

Whether you’re a Product Owner, VP, manager, or UX designer building better products is the #1 responsibility that lies in your hands. To make decisions, product-oriented professionals need data, you know that already. For this first story, we’ll focus on how UX-data (Users + Experience data) can boost any product.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

Mixpanel

OCTOBER 20, 2020

This post is written by TWG, a product consultancy specializing in modern application development , data engineering, and product growth. Simply put, data is at the core of good product management. Consider that there are more than 7,000 tools in the marketing technology landscape along—up from 150 just 8 years ago.

Analytic Tools 91

Analytic Tools Data Visualization Onboarding KPIs User Testing 91

Userpilot

OCTOBER 6, 2022

Setting and tracking customer service communication metrics. Some of the best communication management tools on the market include Userpilot , Zendesk , and LiveAgent. Userpilot helps you onboard users, nurture loyalty, and drive revenue with highly customizable in-app messages. Automate customer communication with chatbots.

Customer Communications 81

Customer Communications Feedback Software Research Software Analytic Tools 81

Userpilot

JANUARY 31, 2022

Product management specializations have trended upwards in recent months. These “specializations” often place focus around a specific set of skills or needs a company has, somewhat creating a division within the product manager role. Are we breaking apart the product manager role a bit too much? Product Management Skills.

Research Software 94

Research Software Analytic Tools Feedback Software Product Research 94

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. A self-service SaaS sales process is best for companies with a simple and/or affordable product.

Feedback Software 95

Feedback Software Research Software Reporting Tools Onboarding KPIs 95