Intercom, Inc.

MARCH 7, 2022

Our experts will guide you through our products and best practices—from implementation to training and ongoing world-class support. Updated outbound messaging CSV reports for streamlined messaging data. Show CCDAs in bot messages. Present tailored content with conditional branching in bots. Improved webhooks.

Data Visualization 104

Data Visualization Customer Experience Reporting Tools Onboarding KPIs 104

Intercom, Inc.

OCTOBER 27, 2021

How many proactive support messages are you sending versus how many people are seeking support? For example, if you see Resolution Bot is not resolving as many queries as your articles, you may want to invest more time into training the bot to save your team even more time.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Intercom, Inc.

NOVEMBER 20, 2018

Despite that value, however, there’s a drawback – a lack of formal sales training and sales process can seriously undermine those initial efforts. “You will be better served in the long run if these are viewed more as product collaborators” It can also help shape marketing messaging. How do they describe the category?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

APRIL 16, 2025

Instead of juggling countless email threads or Slack messages, you manage everything from a central dashboard. When agents and product managers can quickly navigate the dashboard, they spend less time on training and more time resolving issues. This shift cut their training time dramatically to four hours a month.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Intercom, Inc.

JULY 19, 2021

Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based interaction. And not only does this additional insight mean that you can provide more helpful, relevant support, but it also enables you to serve up targeted, relevant messages , for more impactful sales and marketing outreach.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

The Product Coalition

FEBRUARY 12, 2018

I’d say our primary challenge was always building the right outbound sales process. It’s simple and has a wide range of functionalities that make customer messaging smooth and easy. It’s quite interesting cases as we didn’t expect that our tool can also come in handy for such specific purposes. Slack — for team communication.

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

Mironov Consulting

FEBRUARY 6, 2020

Buying decisions are made quickly based on a few messages or touches. Our audience is large enough, and any one individual sale small enough, that we can run pricing or messaging or packaging experiments on live customers. Could we train a second onsite instructor? Products are easy to try or test before purchase.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Userpilot

JANUARY 22, 2024

High-touch customer success models are more suitable for complex products that require customization and lengthy training. To close deals, they rely on outbound tactics and personalized 2-way interactions between the sales team and the prospective customers. Growth models. How can Userpilot optimize customer success management?

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

Userpilot

MARCH 23, 2023

Closed-loop analytics data help you align your platform’s messaging and marketing campaigns with the customers you reach out to or traffic that comes into your website. This gives your digital marketers the information they need to gear their messaging toward that persona and bring in more marketing-qualified leads.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Reporting Tools 98

Intercom, Inc.

APRIL 9, 2020

We’ve got X group working on Y types of conversations, which is just keeping the train on the tracks and business as usual. We want to use outbound emails infrequently and wisely these days, but can you also present it on your website? And then the last thing I’ll say is to divide and conquer.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

NextBigWhat

OCTOBER 30, 2020

Task relevant maturity (TRM): for a team member is a combination of the degree of their achievement orientation and readiness to take responsibility as well as education, training, and experience. While outbound marketing interrupts your audience, inbound marketing forms connections they are looking for and solves problems they already have.

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52

Business of Software Conference

MAY 21, 2020

There’s inbound hiring and there’s outbound hiring. Outbound hiring is the opposite. That’s a form of outbound hiring. One of the ones that we mention is a Lego train that delivers beer around the office. We could show a photo of the beer train. This is not a photo of the beer train.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

The Product Coalition

OCTOBER 6, 2023

Instead of a face-to-face conversation, we send chat messages or schedule a video call. Later, these features are pre-processed and used to train a machine learning algorithm that can precisely predict the emotional states of users. But how do machines learn to detect emotions, and what business opportunities does emotion AI present?

Research Software 158

Research Software Reporting Tools Data Visualization Automotive 158

Intercom, Inc.

AUGUST 16, 2022

Armed with contextual data, you can also create more personalized, and targeted customer experiences across the entire customer journey – from personalized proactive outbound messages to razor-accurate chatbot answers, and more.

Data Visualization 118

Data Visualization Customer Experience User Friction Customer Communications 118

Intercom, Inc.

NOVEMBER 5, 2019

We do some interesting things in terms of implementing automated text messaging and leveraging chatbots and things to that nature. Because you sent me an email, you called me, you sent me a text message. As a Series A business, we have teams in Sydney, Dublin, and LA, and a mixture of inbound and outbound now.

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Business of Software Conference

NOVEMBER 16, 2023

Your customers expect these messages from you. Outbound Calls Depending on your product, making outbound sales calls can have a big impact on your customer acquisition numbers. That being said, outbound sales calls aren’t for everyone. For example, the message is being sent from Kevin or Phil@yourcompany.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52