Userpilot

JULY 5, 2022

What is a customer service gap and how do you close it? If you’re looking for a customer service gap definition, you are at the right place. We’ve prepared a comprehensive guide on this topic so that you will find all answers at once: what the customer service gap stands for. 5 strategies for closing the customer gap.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

MARCH 5, 2025

Are you struggling to make sense of scattered user data? The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. Mixpanel – the best cross-platform customer analytics software.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

FEBRUARY 15, 2023

TL;DR User friction is anything that impedes your users from completing their objectives within your product. Not all friction halts the customer experience or hampers the conversion process. Good friction can be introduced at various points in the onboarding process to increase adoption.

Product Research 98

Product Research Customer Experience User Friction Data Visualization 98

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Userpilot

FEBRUARY 2, 2023

In many cases, content is the first touchpoint of your customer journey – your prospects’ first interaction with your product. Content testing is a form of user experience research that measures the quality and performance of content. From website copy to in-app messages. The digital world is full of content.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

The Product Coalition

JUNE 21, 2021

Businesses will become better equipped to meet the needs of disabled customers in light of their improved understanding or awareness of disabled customer needs. Economies can benefit from the adoption of these policies in the short and long term, because more businesses and people can buy and sell within the economy as a result.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Userpilot

MARCH 21, 2025

Use appropriate cache expiration policies. UI/UX Optimization Navigation Clarity & Intuitiveness Can users easily find what they need? Conduct user testing. Screen View Tracking helps pinpoint which screens drive engagement and where users drop off. Get direct user feedback on mobile app usability.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Userpilot

AUGUST 30, 2023

Want to improve the product experience at every stage of the customer journey? Heat map tools allow you to track user actions on your website or app. You can understand customer pain points, identify friction at different touchpoints, and improve your product accordingly. Userpilot’s pricing policy.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

JULY 22, 2024

A well-executed expansion strategy leads to increased sales and market share, improved customer satisfaction , and better competitive advantage. Product expansion offers a range of potential benefits to businesses, including: Improved customer satisfaction : Expanding your product line improves your ability to satisfy customer needs.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

Userpilot

FEBRUARY 8, 2021

Why is customer segmentation so important for your SaaS? A small number of customers could be your main contributors to revenue and have the highest growth potential. Yet, you might be focusing on the larger group of customers that helped establish your product but are slowing churning. What is Customer Segmentation?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Userpilot

SEPTEMBER 14, 2023

We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. Product marketing managers develop product positioning , messaging , and differentiation strategies. Let’s get right to it. Who is a product manager? Trend analysis.

Research Software 105

Research Software Analytic Tools Feedback Software Product Research 105

Userpilot

JANUARY 15, 2025

Avoid and reduce bug costs: Most session replay tools can show the exact steps a user took leading up to an error. Enhance customer support: A user session replay empowers your support team to provide truly personalized assistance. Plus, sometimes, users simply don’t know how to best explain their pain points.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 29, 2022

Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does. This end-user-focused model leverages and enhances the capabilities of the product to convert users into customers.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

Userpilot

MARCH 23, 2022

If there’s a phrase people in the SaaS industry don’t want to hear, it’s user offboarding. But dealing with customer churn is part and parcel of the SaaS world. Sometimes your user onboarding fails, other times, your product is not a good match for the user. What is customer offboarding?

Feedback Software 98

Feedback Software Customer Experience Research Software Customer Feedback 98

UX Studio

MAY 30, 2023

Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. Know your audience First of all, don’t underestimate the power of user research to understand your audience. What are their pain points? Notion has an entire page dedicated to customer stories.

UX 97

UX Reporting Tools Data Visualization Research Software 97

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Rhino then had to cater to that exact customer profile. And what they learned helped to clarify their brand story, messaging, and website. The ‘repeat renter’ became the foundation for all subsequent tests.

User Testing 75

User Testing Feedback Software Customer Feedback Data Visualization 75

Userpilot

FEBRUARY 15, 2023

Analytics software is an application that enables you to collect user behavior data , filter it, and analyze it. Product analytics tools allow you to track user behavior to get a better understanding of their needs and pain points to further improve their user experience. Want to learn how? Book the demo!

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! What Do We Mean By Customer Effort Score (CES)?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Userpilot

APRIL 25, 2022

In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Let’s begin with what makes you unique as a customer success professional. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. Core CSM competencies.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Arkenea

APRIL 8, 2025

Administrative Safeguards Administrative safeguards insist that covered entities (CE) must train their staff on HIPAA compliance policies and regulations. These safeguards also state that security personnel is required to implement the security procedures and policies. Core Steps to Developing a HIPAA API 1.

Reporting Tools 52

Reporting Tools Research Software Feedback Software Healthcare 52

eG Innovations

APRIL 11, 2023

Who Uses Maintenance Policies and with What Benefits All administrators with maintenance responsibilities find this feature of use. With alerting often integrated into messaging and ITSM tools including emails, SMS, ServiceNow, Slack, JIRA and other systems. Custom RBAC roles can also be created and applied if needed.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Systems Review 52

Userpilot

FEBRUARY 23, 2023

Is Chameleon or Spekit the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. Chameleon and Spekit are good tools for customer feedback. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Rhino then had to cater to that exact customer profile. And what they learned helped to clarify their brand story, messaging, and website. The ‘repeat renter’ became the foundation for all subsequent tests.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Rhino then had to cater to that exact customer profile. And what they learned helped to clarify their brand story, messaging, and website. The ‘repeat renter’ became the foundation for all subsequent tests.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

PMLesson's Ace the PM Interview

MAY 5, 2020

Across companies and industries, PMMs pride themselves as being the " voice of the customer ", and being able to understand consumer's needs and user journeys. Finally you work with others to build a go-to-market plan and manage the launch process, measuring the success of the product and scope out improvements based on user feedback.

Product Marketing 52

Product Marketing User Testing Marketing Product Manager 52

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. This methodology transforms customer feedback into a competitive lever for business excellence. Question 5: How likely will you recommend our customer support service to a friend or colleague?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. A CRM for Product.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

MARCH 28, 2022

Slack offers a good user experience by making NPS surveys look as if they came directly from a real person. Amplitude’s witty cookie policy modal shows that even ‘boring’ parts of UX can be engaging. Airtable provides great UX by effectively managing the level of friction at signup. Visual design.

Analytic Tools 111

Analytic Tools Feedback Software UX Data Visualization 111

Userzoom

JULY 3, 2019

One option is customer journey mapping. But maybe not the kind of customer journey mapping that you’re used to. And if you’re a user researcher, you’re really not gonna like the next bit because I’m gonna make you cringe. Well and first of all, it starts them empathizing with the customer.

Customer Experience 105

Customer Experience User Experience User Testing Customer Feedback 105

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

JUNE 12, 2025

In fact, 40% of customers report significant time savings when creating in-app campaigns for guiding users through new features. 20% of customers also saved time on feedback collection and user onboarding with Userpilot. Try Userpilot ’s staging environment to test safely without affecting real users. Click here.”

Data Visualization 52

Data Visualization Healthcare Onboarding KPIs Analytic Tools 52

Userzoom

DECEMBER 17, 2019

” Communicate the right message to the right people. So the best advice would be to use your design thinking and storytelling abilities to communicate the right message to the right people.” How will your better user experience increase revenue? Get new customers? Andy Budd, Managing Director, Clearleft.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Product Talk

MAY 7, 2025

Our discovery champion, Gary Clift , saw that the new version of his companys API was falling short of customer expectations. The company had built several generations of APIs, but had not had success decommissioning older technology and moving customers to the new version. By the way, were continuing to source more stories like Garys.

Reporting Tools 187

Reporting Tools Research Software Feedback Software User Testing 187

The Product Guy

JANUARY 28, 2025

Think about disciplines like healthcare, education, or public policy. Marketing: Understanding the Audience Beyond Campaigns: Marketing teams often focus on crafting compelling messages, but applying a product mindset can shift the emphasis to truly understanding the audience. Instead of asking, Whats our next campaign?

Feedback Software 150

Feedback Software Product Research User Testing Customer Experience 150

Userpilot

FEBRUARY 25, 2025

Ask any Customer Success Manager, and theyll tell you the same thing: understanding user behavior and digital experience analytics is everything. They dont reveal user intent or why users drop off, struggle, or abandon certain workflows. However, traditional analytics tools only provide quantitative data.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Customer Feedback 91