Gainsight
AUGUST 5, 2022
You learned about other roles where your experience in CS can be a springboard for those positions. If you have these in your toolbox, in addition to other skills you learn along the way, there is no doubt that you can rise to the next level of CS or transition into another position. . However, you aren’t sure of the path to get there.
Intercom, Inc.
JANUARY 5, 2023
He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. ” Something like that.
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Userpilot
OCTOBER 7, 2021
They're actually quite linear, which is the sort of product tour that we've advised readers of this blog to stay away from numerous times in the past. In many ways, this seems exactly the same as a lightbox, only positioned differently. Examples given include: Success messages. What's missing. Conclusion.
Gainsight
APRIL 18, 2022
He has especially enjoyed the last 10 to 15 years of coaching, mentoring, and advising people to get into customer success and nurturing both companies and people to become successful at it. . At Red Hat, he transitioned a technical support team into a customer-focused team. Time adoption is another positive attribute story to share.
Userpilot
SEPTEMBER 8, 2021
We generally advise against linear, top-down product tours. Great product tours have a positive effect on just about every important SaaS metric that you can possibly imagine. You might also read in-app messages that you received from your customers giving you direct feedback on which features they liked the most.
Userpilot
JULY 13, 2021
That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Your non-technical product managers and product marketing managers will certainly thank you! Get a demo today! Checklists.
Sachin Rekhi
JANUARY 27, 2013
And then you need to focus on delivering this message continuously to your team so they never lose sight of it. What I most often advise is to err on the side of fewer features for the benefit of getting the product out sooner to optimize for learning. Without that it will be impossible to convince your team.
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