Product Talk

APRIL 16, 2025

Its written to help non-engineers understand the value of software engineering. And when I sent a poorly formatted request, I didnt always get a comprehensible error message to help me identify the problem. I definitely have encountered my fair share of error messages. This book was exactly what I needed.

Feedback Software 167

Feedback Software Product Research Customer Experience User Testing 167

Userpilot

JANUARY 20, 2025

Software bugs are a budget killer for your company and a buzzkill for your users. Even with a rigorous software testing process, one pesky bug always slips through. In 2014, a software error on Amazon caused some items to drop to just one penny. However, an error message kept popping up when I tried to input my details.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Software Review 52

Userpilot

JUNE 2, 2025

This leads to errors like sending a product update notification at 1 AM or showing the wrong message to the wrong user segment. Instead of wrestling with fragile, error-prone infrastructure, follow our best practices and deploy a push software tool engineered for precision, personalization, and privacy. Lets get started.

Analytic Tools 100

Analytic Tools Data Visualization Onboarding KPIs User Testing 100

Userpilot

NOVEMBER 27, 2024

They show browser information, error messages, and precise user actions leading to technical issues, streamlining the debugging process. Imagine you’re building accounting software, and you’ve just launched a new feature, automated bank reconciliation. You can also act on the insights by creating in-app flows and messages.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Userpilot

DECEMBER 18, 2024

Whereas data analysts will be more inclined toward UX analytics software. Concept testing : Validate everything from product design ideas to branding and messaging, ensuring that your product is primed for success. For instance, the design team might look for something that requires basic technical expertise, like Google Analytics.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

APRIL 16, 2025

Help center software allows you to juggle feature rollouts, bug fixes, and user onboarding without keeping up with endless tickets. Here, we look at the best help desk software so you can choose the right fit and continue giving your customers the best experience. What are the different types of help center software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Product Talk

JUNE 18, 2025

Hope Gurion: The last thing you want is your pilot team getting mixed messages from their leader, and then either their direct manager or their key stakeholder is completely contradicting everything they’re supposed to be working on in the pilot team. It’s chaos.

Product Research 167

Product Research User Testing Technical Review Software Review 167

UX Planet

JUNE 9, 2025

This is an honest autopsy of why QA hurts and how teams can start healing it — today — without buying more software (though new approaches are brewing). Dev receives Slack message, Word/Google docs (or worse, email). Missing Error Messages Why It Happens: QA scripts test success path only. Dev fixes some items, replies “done.”

Software Review 89

Software Review Reporting Tools Feedback Software Systems Review 89

Userpilot

DECEMBER 31, 2024

Why consider Chameleon as a Userpilot competitor Interactive features: Offers unique engagement elements like snoozeable messages and fun animations (e.g., Intercom Proactive Support Intercom is primarily a customer support platform offering features like omnichannel messaging, live chat, and help desk solutions. party emojis).

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

NOVEMBER 22, 2024

In-app customer interactions Show a Love Dialog to gauge customer sentiment and determine follow-up actions Start a conversation in the Message Center based on a customer’s response to the Love Dialog or from a button in a Prompt Use an in-app icon to start a conversation in the Message Center Assign messages to team members to ensure follow-up (..)

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. Celebrate with fun visuals or messages when milestones are reached. Banners : Use banners to celebrate user milestones with congratulatory messages. But it doesn’t have to be that way. Provide rewards (e.g.,

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Business of Software Conference

JUNE 18, 2025

Insights from April Dunford’s Business of Software AMA In an era where “AI-powered” has become the default label for tech products, positioning your company clearly and effectively is more challenging than ever. The key is to tailor your message based on the buying environment.

Positioning 59

Positioning Technical Review Data Visualization Software Review 59

Userpilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. But how do you track and strengthen these connections? Some engagement features in Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Product Talk

DECEMBER 18, 2024

I started my career as a software engineer. How are we building production-quality software? I remember working at a startup where we were striving to get to nightly builds so that we could ship software every day. When I say product team, I mean product managers, designers, software engineers. I think that was in 2004.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

UX Planet

MARCH 3, 2025

SaaS (Software as a Service)Websites Purpose: SaaS websites aim to convert visitors into users by showcasing the products value, features, andpricing. Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem. Website types and how to designthem 1.

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Reporting Tools Magazine Software Review Customer Experience 55

Userpilot

OCTOBER 28, 2024

For example, let’s say your team is developing new project management software for small- to medium-sized businesses. It involves delivering consistent messaging across all channels. For example, the travel and events management software, Groupize, created an interactive assistant – G.G.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

MARCH 18, 2025

Users now expect seamless experiences between web and mobile apps, personalized messaging, and real-time responsiveness. A mobile app engagement platform can help you address these challenges with features like push notifications, behavior tracking , and personalized messaging. billion in 2024.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MARCH 17, 2025

In this post, Ill explain which interactive user guide software is the best fit for your company and needs. The interface is very user-friendly and the docs are very resourceful, especially for someone who had little experience with this type of software. Grow: $1,000/month for a maximum of 30,000 displayed in-app messages per month.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

NOVEMBER 7, 2024

Best customer success software for startups and small companies. Best customer success software shortlist ClientSuccess – starting from $15,000/year. Common features of customer success tools Each customer success team always requires some nonnegotiables in any new software. Defining a customer success tool and other FAQs.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

BrainMates

JULY 2, 2025

In this article, we will explore the foundations of effective cross-functional collaboration, the common pitfalls to avoid, and how the right software can help your team execute more effectively. Marketing Team Marketing develops positioning and messaging for the new freemium experience.

Product Research 40

Product Research Data Visualization Onboarding KPIs User Testing 40

People-First Product Leadership

NOVEMBER 5, 2024

Every , a media and software company, calls this approach “empathy engineering.” ” It’s a framework for using LLMs to understand your customers better than they know themselves, create messaging that converts prospects into customers, and build better products and services. My favorite is Perplexity.

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

UX Planet

MARCH 3, 2025

For instance, a B2B software company might target IT Managers or Marketing Directors, tailoring content to address their specific needs, as suggested by Leadfeeder. For instance, a screenshot of software in action or a video testimonial can engage visitors, as noted by Unbounce. For example, Thank you for signing up!

User Testing 55

User Testing Research Software Data Visualization Reporting Tools 55

Userpilot

MARCH 5, 2025

Pendo – the best software for product-led insights. Mixpanel – the best cross-platform customer analytics software. Tableau – the best data points visualization software. Google Analytics – the best website analytics software. Hotjar – the best customer analytics software for heatmap data.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Business of Software Conference

JULY 3, 2025

Insights from Jeff Szczepanski’s Business of Software AMA At the recent Business of Software AMA, Jeff Szczepanski – CEO of Reframe Technologies , delivered a thought-provoking session that dissected the paradox of modern productivity: why we have more powerful tools than ever, yet seem to be treading water.

ChatGPT 59

ChatGPT Customer Feedback Customer Experience Document 59

Userpilot

JULY 12, 2025

Mostly through email campaigns We struggle to act on user behavior data With targeted in-app messages You’re ready to master Behavioral Segmentation. One way is to trigger targeted offers or in-app messages that guide them smoothly through the purchasing process. You have the goals, now get the tool that makes it easy.

Analytic Tools 72

Analytic Tools Data Visualization Feedback Software Research Software 72

UX Planet

OCTOBER 28, 2024

As a result, if digital product sales aren’t driven by user experience — which is often the case in B2B software — an organisation can easily function without product designers. As a bonus — start documenting key UI patterns, e.g. where a toast message should appear etc. Designers have designed themselves out of the equation.

Research Software 93

Research Software Analytic Tools Data Visualization Web Development 93

Usersnap

NOVEMBER 18, 2024

User Engagement Management Tailor your updates to maximize impact and gather valuable user insights: Segmentation & Targeting: Reach the right audience with the right message. It provides various methods to notify users about updates, including in-app notifications and push messages. Targeted messaging for specific user segments.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Messages that Matter

JULY 11, 2024

Messages that Matter Messages that Matter Assessment explains how BI vendors can easily solve the problem By Lawson Abinanti, Messages that Matter For the 10th year in a row, lack of differentiation permeates the Business Intelligence & Analytics market which made me imagine why and how to solve the problem.

Differentiation 52

Differentiation Analytic Tools Data Visualization Marketing 52

Lenny Rachitsky

MARCH 6, 2025

Brought to you by: • Eppo —Run reliable, impactful experiments • Airtable ProductCentral —Launch to new heights with a unified system for product development • Sinch —Build messaging, email, and calling into your product — Ivan Zhao is the co-founder and CEO of Notion.

Feedback Software 112

Feedback Software User Testing Customer Feedback Vision 112

Gainsight

JUNE 11, 2025

With the emergence of AI-powered customer intelligence software , businesses now have a transformative tool to predict churn risks and act before customers leave. AI-powered customer intelligence software flips the script by providing predictive insights based on vast amounts of customer data. Let’s make churn a challenge of the past.

Data Visualization 52

Data Visualization Feedback Software Reporting Tools Software Review 52

Userpilot

JULY 22, 2025

Reaching users with the right message at the right time. How do you currently segment users for onboarding messages? We send the same messages to all new users. Userpilot empowers you to send targeted, behavior-driven messages—like tooltips, modals, and banners—without writing any code. Guide users to “aha!”

Onboarding KPIs 100

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 100

Business of Software Conference

MAY 27, 2025

Think about it this way: when you’re trying to sell something, especially software, it’s easy to just show off all the cool things your product can do. Put yourself in their shoes: B2B buyers often haven’t bought software like yours before, and making a decision feels risky. This is like giving a product walkthrough.

Differentiation 52

Differentiation User Testing B2B Positioning 52

Userpilot

OCTOBER 10, 2024

The SaaS user onboarding process is the guidance that users go through from the moment they sign up for a software product. It typically involves welcome messages, product tours , in-app guidance, and support materials aimed at driving user activation , retention, and long-term engagement. What is customer onboarding in software?

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

PMLesson's Ace the PM Interview

MARCH 4, 2025

Using Telnet or NetCat, create a chat server that allows multiple clients to connect and send messages to one another. How would you engineer features to improve the accuracy of a toxicity detection model in chat messages? 📖 Interested in preparing more in-depth for a role as a software engineer?

Reporting Tools 52

Reporting Tools Data Visualization User Testing Technical Review 52

Userpilot

MAY 17, 2025

However, after testing with users, she discovered that having everything in Japanese made the app feel less natural, as the majority of software products in the country use a mix of Japanese and English terms. Pro tip: Integrate localization into your product development lifecycle from the start. And if the notification is in English?

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Usersnap

DECEMBER 20, 2024

Marcin’ Insights: We all know itcustomers need to see your message at least three times for it to stick. To make an impact, you need to use different channels to grab their attention and repeat the message until it really sinks in. Social media : Broaden your reach and engage users who may not actively check emails or your app.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52