Roman Pichler

NOVEMBER 2, 2021

A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. Third, the team observes sustainable pace. But this would be wrong.

Weak Development Team 373

Weak Development Team Development Software Review Technical Review 373

Product Talk

APRIL 9, 2025

To adequately cover this topic, we are going to get into the nitty-gritty of the technical underpinnings of APIs. If you need help getting up to speed on these technical details, be sure to read last weeks article. Remember, an API defines a pre-defined language for how code can interact with another service.

Product Research 136

Product Research Software Review User Testing Technical Review 136

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Product Talk

APRIL 16, 2025

Its written to help non-engineers understand the value of software engineering. Its chock-full of stories about how the author solved business problems by writing code. Even though it had been ten years since I had written a line of code, I decided to dive back in and I started automating my business logic. It wasnt easy.

Feedback Software 165

Feedback Software Product Research Customer Experience User Testing 165

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Best customer success software for startups and small companies. Best customer success software shortlist ClientSuccess – starting from $15,000/year. Defining a customer success tool and other FAQs.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? Architect, Tech Lead, Solver, and Right Hand. I don’t know.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. Address things like “rage clicking” directly with real-time, outbound messages to your customers to help them preemptively resolve issues.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Userpilot

DECEMBER 31, 2024

Userpilots key features include: No-code Chrome extension for building in-app flows. According to user review platforms, their plans start at $7,000/year. Userpilot is perfect for non-technical teams. Ease of use: User-friendly interface and workflows for fast adoption by non-technical teams. Pendo vs. Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Our product, marketing, and customer service software helps companies make predictive decisions based on real-time measurement of their customers’ voices.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Userpilot

MAY 7, 2024

What is an in-app messaging platform and why do you need it? In-app messaging is the hottest new method of customer engagement , with SMS and email engagement campaigns taking a secondary role. Here are 10 of the best in-app messaging platforms in 2024! Airship is the best in-app messaging platform for mobile applications.

Analytic Tools 104

Analytic Tools Feedback Software Reporting Tools Software Review 104

Product Innovation Educators

AUGUST 14, 2023

He is convinced that product is the single most important success driver for tech companies, which is why he founded Prodify to share what he learned from being an advisor to over 50 tech companies to realize their full potential. Ben has led successful technology products for the last 25 years. He

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Expert review : Established design experts check your products design based on usability principles to identify potential improvements. Basically, anything that ruins the user experience.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

The Product Coalition

FEBRUARY 3, 2022

They want to know how to create a team that works diligently and creatively to serve customers and shareholders better. Anything worthy should be said 10 times in different settings and formats, like emails, slack messages, meetings etc. Technology. But which technologies you and your team need depend on policies and culture!)

Technical Review 158

Technical Review Software Review Feedback Software Customer Experience 158

The Product Coalition

APRIL 20, 2023

In the next five years, around 48% are interested in employing AR and other metaverse technology to shop. An augmented reality app is a software application that blends digital visual content (and sometimes audio and other sorts) into the user’s physical environment. Check it out. What is augmented reality app?

Technical Review 148

Technical Review Reporting Tools Vision Software Review 148

Product Talk

MAY 15, 2024

In each instance, Ellen found a solution that didn’t require too much time or technical know-how to set up. You had to keep an eye on which pop-up messages were enabled, otherwise users would get several in a row.” While her results were far from perfect, they’re a great reminder that continuous discovery is a journey.

Product Research 335

Product Research Feedback Software Analytic Tools User Testing 335

The Product Coalition

JANUARY 18, 2022

If you are looking for something more on Live Chat software, then this post is for you! Yes, Live chat software! In other words, a supportive hand for all kinds of businesses, from retail e-commerce to B2B software. In this post we’ll have a look at some of the top live chat software providers that you can opt for?—?from

Feedback Software 158

Feedback Software Customer Communications Software Review Data Visualization 158

Alchemer Mobile

SEPTEMBER 19, 2019

The 13th generation of iPhone and iPad software may seem incremental at first, but if you dig deeper there are some notable changes that may impact your app and business. What this means for marketers, product people, and technology organizations is that you can’t rely on this email address to actually identify or contact your customers.

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Technical Review Technology Product Marketing Marketing 200

Userpilot

OCTOBER 27, 2023

Mixpanel is one of the most intuitive analytics tools but it can still be overwhelming for non-tech users. Userpilot provides better value for money and is a user-friendly no-code solution that allows you not only to gather insights but also act on them. Mixpanel cohorts are mentioned a lot in user reviews.

Data Visualization 105

Data Visualization Technical Review Analytic Tools Software Review 105

Alchemer Mobile

FEBRUARY 2, 2021

Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. App promo videos take your marketing to the next level by bringing your messaging to life. Need a hand getting started?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

AUGUST 12, 2020

To help you make a better-informed decision on the next tech partner for your business, we have prepared this guide to hiring the best offshore software development company. Offshore software development has become a popular practice for businesses worldwide. It’s a cornerstone of an offshore software outsourcing bible.

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Software Development Software Developers Feedback Software Software Review 148

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. This includes unlimited no-code features and page tagging, user segmentation , and behavioral analytics. The free plan offers the core features that allow product teams to track user behavior in-app, and design and trigger in-app messages to drive product adoption.

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Alchemer Mobile

NOVEMBER 22, 2024

Our platform empowers you to deepen relationships and connect with customers wherever they are in their journey. Pain Point #2: Steep learning curve Many platforms promise powerful features but are so complex that they require extensive training and technical expertise.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Intercom, Inc.

FEBRUARY 24, 2020

These kinds of technical issues were preventing the Hostinger customer success team from providing the kind of customer service they aspired to. We identified that the problem was tied to limiting software rather than the team itself and that was the breaking point. We have an amazing team of highly skilled specialists.

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User Testing Research Software Feedback Software Customer Experience 183

The Product Coalition

DECEMBER 23, 2021

When it comes to building financial software, the importance of great design skyrockets. With the worldwide revenue from the financial technology sector to double by 2024 , fierce competition evolves. Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more.

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Weak Development Team UX User Testing Technical Review 187

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. The best customer lifecycle software in the market includes: Userpilot. Get a demo.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. Your live chat software can also provide self-service options to help customers find what they need on their own. How live chat fits with evolving customer service needs.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Userpilot

JULY 30, 2023

Basically, they are color-coded page overlays. For example, if users aren’t engaging with important features, you can improve engagement by uncluttering the UI and showcasing the features with in-app messages like tooltips. 5 rating on the review site G2. Heap G2 review. Heap’s heatmaps are incredibly easy to interpret.

Data Visualization 98

Data Visualization Analytic Tools Software Review Technical Review 98

Userpilot

JULY 21, 2024

In this article, we’ll break down Userpilot’s pricing plans and review all the features you can find when you choose your specific pricing plan. The Enterprise plan provides integrations to powerful third-party software like Salesforce. All three plans allow integration via API to software like Google Analytics.

Data Visualization 104

Data Visualization Analytic Tools Technical Review Feedback Software 104

Alchemer Mobile

MARCH 17, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Product Innovation Educators

JULY 15, 2024

For software and SaaS products, development and lifecycle management often overlap. For example, a software product’s lifecycle might be quite different from a medical device’s lifecycle. In regulated industries like healthcare, the product lifecycle often faces more constraints due to rules and regulations.

Feedback Software 233

Feedback Software Research Software User Testing Customer Feedback 233

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. we also face the question of how we will make digital technology truly accessible for everyone, regardless of their physical or cognitive abilities. A new emphasis has been placed on access to software for everyone.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. With Userpilots mobile solution , you can personalize in-app flows, trigger context-aware push notifications, and capture real-time insights: all without writing a single line of code.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

The Product Coalition

MARCH 27, 2020

2000+ people from 18 offices, across 10 countries, are all currently working remotely There’s no such thing as too many channels I’ve been working in and leading tech teams for a long time, and bringing people together and aligning them around a common goal is always one of the biggest challenges. Slack uses Slack to stay connected?—?2000+

Feedback Software 168

Feedback Software Research Software Reporting Tools Technical Review 168

Userpilot

AUGUST 5, 2024

The right product marketing messaging framework can dramatically change your product’s position in the market and your product management outcomes. Let’s explore: What a product messaging framework is. The key elements of an effective messaging framework. Steps to create compelling product messages.

Messaging 105

Messaging Framework Feedback Software Research Software 105

Intercom, Inc.

APRIL 13, 2021

A large part of making this belief a reality is the idea of running less software. This might be an exception to our “run less software” philosophy, but we were determined that it should never feel like it. In Intercom, we believe that shipping is our company’s heartbeat. We wanted it to feel seamless and invisible.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Product Talk

NOVEMBER 17, 2021

With each person, the message got a little more distorted. This means that by the time it gets to the engineers, the message is unrecognizable. It’s no wonder we end up with software that doesn’t work for our customers. During sprint retrospectives , be sure to include your discovery work in the review.

Product Research 315

Product Research User Testing Customer Experience Feedback Software 315