The Product Coalition

DECEMBER 8, 2018

Your roadmap is one of the most important things you’ll produce as a SaaS company. Who will you share the roadmap with: Just employees, or customers too? And then there’s perhaps the biggest question of all: “How do we decide what makes it on to our roadmap?” And your roadmap should change with them. They change a lot.

Feedback Software 61

Feedback Software Research Software B2B Roadmap 61

Intercom, Inc.

OCTOBER 10, 2019

UX designer are creating worlds, and people live in those worlds. We will work with you over months iteratively to develop that idea. I am someone who started as a librarian and then became an information architect and then became a UX person and then became a publisher and then became a conference producer and podcaster.

UX 168

UX Research Software Reporting Tools Analytic Tools 168

The Product Coalition

NOVEMBER 2, 2021

This can be highly useful for hiring managers, as well as for PMs planning their roadmap. It’s common to find interview questions regarding product design/product sense , prioritization , and UX (the links are my takes on it). However, if a non-techy PM meets a non-businessy team lead, things can go sideways pretty quickly.

Technical Review 137

Technical Review Analytic Tools Software Review User Testing 137

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. 2014 – Testing and Growing the Team.

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User Testing Weak Development Team Onboarding KPIs Customer Experience 113

The Product Coalition

JANUARY 6, 2023

You have to integrate the SDK (Software Development Kit) of the mobile app analytics solution into your mobile app. This mobile app tracking SDK collects user interaction data and sends it into your mobile app analytics solution, where it will be processed and converted into insights on a dashboard for your product team.

Analytic Tools 122

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 122

Userpilot

APRIL 25, 2022

Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. Not all friction is bad. Friction logs can be created by the whole team. Not all friction is bad. Those logs will quickly drive out a roadmap of areas to improve.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JUNE 30, 2023

This data allows product managers to make more informed product development and roadmap planning decisions. Examples of questions to ask: How much are you willing to pay for {product name}? Send competitor questions at different points in the user journey to identify and fix weak points and double down on strengths.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

UX Studio

APRIL 6, 2023

Top 9 Web Design Companies UX studio Parachute Design Adchitects DD.NYC Embacy Bop Design League Design Agency Dotlogics 500 designs 1 – UX studio Award-winning web design company creating impactful experiences and powerful sites for all industries. UX studio is a web designing company founded by Dávid Pásztor in 2013.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

Top 9 Web Design Companies UX studio Parachute Design Adchitects DD.NYC Embacy Bop Design League Design Agency Dotlogics 500 designs 1. UX studio Award-winning web design company creating impactful experiences and powerful sites for all industries. UX studio is a web designing company founded by Dávid Pásztor in 2013.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Bain Public

MARCH 21, 2020

Paul Ortchanian recognized this inconsistency, and it sparked the creation of what is now known as Bain Public: a company dedicated to helping local companies make smart product decisions through an organizing principle for allocation of resources: the roadmap. Paul The first clue to the Product mindset solution is in the name: Bain Public.

User Testing 52

User Testing Weak Development Team Feedback Software Customer Experience 52

The Product Coalition

JULY 8, 2020

Whether you’re a Product Owner, VP, manager, or UX designer building better products is the #1 responsibility that lies in your hands. For this first story, we’ll focus on how UX-data (Users + Experience data) can boost any product. Paul is a product manager running an 8-people product team for a B2B web application in Seattle.

Feedback Software 83

Feedback Software Data Visualization Customer Feedback User Testing 83

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Some industries like SaaS will have an average NPS of 30.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Weak Development Team 89

Userpilot

DECEMBER 10, 2020

A spate of bad reviews can be a serious obstacle to growth, retention and customer acquisition. You should care about negative feedback, because your customers – actual and potential – care about it: 89% of people look for new suppliers after just one bad experience ( Oracle ). Or is this is a bad fit user?

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

Userpilot

JANUARY 29, 2023

Poor SaaS product experience like this dissuades customers from the product, driving them to your customer support team or your competitors. Userpilot: in-depth product education through Product Adoption school Userpilot is a product growth tool that helps product teams deliver personalized in-app user experiences.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Mind the Product

MARCH 18, 2019

How should I manage my roadmap?” “Do If something is not working properly while you are developing functionality, or something you just built has now broken something else, it’s not a bug. Any time that your team spends fixing a bug is time that is not spent working on the next thing up on your roadmap. Don’t do this!

Reporting Tools 104

Reporting Tools Weak Development Team Roadmap User Testing 104

Mind the Product

FEBRUARY 22, 2018

That distinction instead belongs to the UX designers and user researchers who’ve gobbled up product tester market research panels from us at a significantly higher rate than product managers so far. Given our limited resources, we shifted our business development focus to emphasize these companies. Cool, we thought.

Product Research 89

Product Research User Testing Customer Experience Research Software 89

Userpilot

FEBRUARY 3, 2021

Then, when you finally put together your user journey map and want to optimize your touchpoints and eliminate bad experiences, you can face two barriers: The Analytics Black Hole – Can’t see the forest before the trees. The Bottleneck -Your software developer who is too busy to take on every experiment you want to run.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Research Software 98

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. You can watch the video or read an edited version of the transcript below. Tweet This.

Feedback Software 186

Feedback Software User Testing Product Research Research Software 186

Userpilot

DECEMBER 11, 2019

The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise). Roadmapping (Productplan, Casual, Roadmunk). We don’t have long left until the new year, so let’s get started right away… Product management tools for prototyping and UX. Feedback collection (Typeform, Feedier).

Data Visualization 59

Data Visualization Feedback Software Research Software Analytic Tools 59

Userpilot

OCTOBER 29, 2020

In a sense, this brings the Product Marketer a lot closer to the Product Team than a ‘regular marketer’- so we can say that the product marketer acts as a bridge between the product and the marketing team. Even though Natalia works as a part of the Marketing Team, she is very close to the Product Team.

Analytic Tools 99

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 99

Hutwork

MARCH 9, 2018

The Power of the Elastic Product Team—Airbnb’s First PM on How to Build Your Own. Learn how Airbnb created an elastic product team that helped them get to where they are today. While he talks mainly to entrepreneurs about slow, steady progress and growth for their companies, you can apply his tips and advice to product development. #5

Article 82

Article Feedback Software Research Software User Testing 82

PMLesson's Ace the PM Interview

JULY 13, 2020

From initial design and development through launch, upgrades, maturation, and eventually end-of-life, PMs are found wrangling other departments with competing priorities. You’ll also need: UX design experience. Great PMs have an intimate understanding of their audience, and have a feel for what constitutes above-and-beyond UX.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

ProductPlan

JULY 11, 2019

Product teams must not only create an amazing product, they also need to set the stage for the product getting the awareness it requires for trial and user adoption. To avoid an unsuccessful launch and weak usage, product teams and their product marketing counterparts must be in lockstep. Timing is everything. Rinse and repeat.

Customer Experience 71

Customer Experience User Testing Weak Development Team Development Team Review 71

Roman Pichler

JANUARY 22, 2024

2] Figure 2: A Sample Product Portfolio Strategy If you are familiar with my work on product strategy , you’ll recognise the structure I’ve used in Figure 2: It is based on the Product Vision Board —the tool I’ve developed to capture a product vision and a product strategy. What’s more, it might cause poor alignment and weak buy-in.

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Weak Development Team Strategy Software Review Research Software 246

Intercom, Inc.

NOVEMBER 11, 2021

For Samuel Hulick , a UX consultant and one of the biggest authorities out there on user onboarding, that means thinking less about the product itself and more about how to get users the results they’re after. Getting into UX. Samuel Hulick: I actually started as a full stack developer. It’s great to have you back.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

The Product Coalition

FEBRUARY 28, 2019

What do you use to help yourself and your team stay on track? The Splitwise mobile team uses Github quite heavily. Sarah Tavel , Merci Victoria Grace , and Andrew Chen have all had a big impact on my work, to name just a few. I used this knowledge to make my first contributions to our roadmap and specs.

Finance 61

Finance Weak Development Team Banking Customer Experience 61

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. Continue the discovery and strategy work while the product is being developed. But don’t stop there.

Product Research 342

Product Research Feedback Software Research Software User Testing 342

Userpilot

APRIL 8, 2021

With this knowledge, the product team can create individualized product walkthroughs that point users towards the key UI elements that they need to learn. Larger enterprises will generally have entire teams dedicated to customer analytics, so you’ll need to buy multiple seats, which can get expensive quickly. How big is your company?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 14, 2024

TL;DR A product manager leads the product management team and is responsible for overseeing all stages of the product development process. Typically, product managers are responsible for market and user research, product discovery , feature prioritization , and roadmapping. In the US, they earn on average around $103k per year.

Data Visualization 105

Data Visualization Analytic Tools Research Software Feedback Software 105

Mironov Consulting

JANUARY 17, 2021

Half of the calls I get from CEOs include requests for Product Management to boost productivity in Engineering (aka Development aka Makers). To hit more roadmap dates. It also signals a lack of trust between the executive team and the development organization: “how do I know I’m getting my money’s worth out of this mysterious process?

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Weak Development Team Research Software Reporting Tools Development 134

Userpilot

JANUARY 19, 2021

You should be basing your customer engagement on that activity to gain insights and develop strategies to increase that engagement. Word of mouth in customer development calls. Investing efforts in the customer success team to make sure we have a base of highly engaged customers. What do we measure at Userpilot?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

The Product Coalition

JULY 24, 2020

Identifying and answering the most important questions Launching a socially responsible investing product was something the Nutmeg team wanted to do for a long time. It took a few years until the team felt the market for this product was mature enough. Additional information is never a bad thing at this point. guess what?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Userpilot

DECEMBER 8, 2022

Product failure is often attributed to poor UI/UX. Use customer feedback and requests to inform product development but not before you validate them. When launching a product , teams face a number of obstacles. Lots of big-name companies have had products in their portfolios that never failed big time.

Feedback Software 98

Feedback Software Research Software User Testing Analytic Tools 98

Product Talk

SEPTEMBER 20, 2023

Instead of relying on someone else (like a coach or leader) to tell them what to do next, product teams can use an opportunity solution tree to keep track of their desired outcome , the opportunities they’ve identified to chip away at that outcome, and the solutions they’re considering to address those opportunities.

Data Visualization 250

Data Visualization Analytic Tools Research Software Product Research 250

The Product Coalition

APRIL 25, 2022

neither the product nor roadmap are ever static. The Best Product Managers use Product Management Software for: We’ve broken down this list into four stages of the feature life cycle that contributes to building the product value: opportunity identification and validation, design and prototyping, feature development, and launch and iteration.

Analytic Tools 162

Analytic Tools Data Visualization Feedback Software Research Software 162

The Product Coalition

NOVEMBER 4, 2020

These are our improv techniques for conducting user interviews, consolidating user pain points to create solutions, humanizing your customers, and working with your team to bring it all home. We hope they come in handy for you and your team. I use this tool when consolidating user pain points to create roadmap items.

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Article User Friction Product Management Product Manager 204

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 174

User Testing Weak Development Team Customer Experience Customer Feedback 174