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Moving from reactive to proactive customer support

Intercom, Inc.

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. However, only 26% are sure they have the knowledge and tools to do so. What is proactive customer support?

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Assembly required – 45 sales tools to build the ultimate tech stack

Intercom, Inc.

But figuring out which sales tools you should buy and invest in – let alone what each tool even does – can be a daunting task. This is especially true when you consider the seemingly endless list of sales tools to choose from. Before we begin: how to choose your sales tools. Better tools, not more tools.

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Conversational support isn’t just a nice-to-have – it’s make or break

Intercom, Inc.

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

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Built for you: Improved reporting, integrations, mobile experience, and more

Intercom, Inc.

Over the last few months, we’ve released a bunch of new updates across everything from reporting to integrations to the mobile experience. Register for our Built for you webinar Wednesday, Sep 8 at 6pm GMT+1. Improved reporting. We have a wide range of brand new reports and several new reporting features.

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Built for you: Deeper insights, stronger customer engagement, integrations, and more

Intercom, Inc.

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Want to see these features in action? Integromat.

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Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently

Intercom, Inc.

Register for our Built for you webinar on August 25. New reporting metrics for more detailed insights. Keep tabs on key metrics by downloading or subscribing to the reports that matter to you. Our new Articles API lets you keep all of your help documentation up-to-date and in sync across multiple platforms.

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Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale

Intercom, Inc.

Register for our May 13th webinar. Improved performance insights : Find underperforming answers that need to be optimized, using our new reports. You can also filter reporting by bot interactions to see the exact impact bots are having on your conversation metrics. Easier to use outbound messaging.