Mironov Consulting

DECEMBER 17, 2023

  If it breaks three years from now — or has to change to work with changes in their other various systems — we’ll be expected to fix/change/adapt/improve it to meet purpose.  New financial regulations require additional reports using data items not currently in their market analysis app.

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 116

Research Software Feedback Software Reporting Tools Data Visualization 116

The Product Coalition

MARCH 30, 2021

these aspects are only a minor part of things that may trigger eCommerce solutions to flop. With that in mind, software quality comes to the fore. It’s no wonder as continuous testing brings significant value to businesses and unleashes the potential to obtain improved revenue.

Reporting Tools 90

Reporting Tools Technical Review User Testing Data Visualization 90

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Software engineers have the option to stick to software development at higher and higher levels. Different software engineers work on different kinds of technical projects. This, too, can influence the potential career trajectory of a software engineer.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Centercode

OCTOBER 14, 2020

Now, work from home (WFH) is the norm for many companies — and it is permanently shaping the way people communicate, work, and adopt technology. In a recent Betabound poll, 64% of consumers reported increasing their office tech usage. Here are the three biggest obstacles and solutions for overcoming them. Interoperability.

User Testing 98

User Testing Reporting Tools Feedback Software Customer Feedback 98

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 Permit is a full stack plug and play tool that allows product teams to decouple policies from code by introducing permissions on the front end, backend and via no-code drag and drop elements. which gives product teams AI super powers.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. If you sell software today, there’s a 99.9%

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

PMLesson's Ace the PM Interview

MAY 16, 2022

If you're interviewing for engineering roles, don't miss our Complete Software Engineering Interview Course. This ultimately means it is a perfect time to jump into the security engineer role if you're interested in information technology security. 🔓 Hey there! The cybersecurity field is booming.

Reporting Tools 52

Reporting Tools Engineering Technical Review Software Review 52

eG Innovations

SEPTEMBER 22, 2021

By avoiding business impacting failures, proactive monitoring helps to enhance service uptime and performance, increases customer trust, and enables increased efficiency in IT operations. This provides operators with visibility into workload health and performance and proactively notifies operators of potential service impacts.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Artificial Inteligence 52

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Invest more in the right tools. Love Dialog. Rating prompts. Message centers.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Department of Product

OCTOBER 26, 2023

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. Microsoft impressed with a 27% jump in net income as the company reported revenues of $56.52 Usage data pertains to the way a user interacts with a service. Habitat helps researchers get it done in minutes.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

The Product Coalition

MAY 2, 2019

Therefore, when a company is looking for a partner, the one with the most transparent policy will win the race. In software development, and specifically in the outsourcing business, transparency is a good added value for your company. It is not about software development projects. The tools help the product from the inside.

Reporting Tools 60

Reporting Tools Data Visualization Fractional CTO Software Developers 60

Userpilot

MAY 28, 2021

Userpilot is a product growth platform that allows you to analyze your users’ behavior inside your product, create personalized in-app experiences for them to improve their product experience, as well as collecting their sentiment and opinions via NPS and microsurveys. SOC 2 Type I assesses only the description of the company’s systems.

Reporting Tools 54

Reporting Tools Information Data Visualization Certifications 54

Department of Product

JANUARY 17, 2023

And whilst some roles in product require a background in software engineering, these are usually optional. Ad-funded business models: how a rise in privacy features could make ad-funded models risky Apple made big changes to its privacy policies in 2022. Some roles prefer design clout but again this is optional.

Reporting Tools 52

Reporting Tools User Testing Customer Experience Product Research 52

Mixpanel

SEPTEMBER 23, 2021

When it comes to running these kinds of product tests, using feature flags can be a really effective and minimally disruptive way to go. And what are the benefits of using a platform like Split to implement them rather than building your own? Using a feature flag meant you could engage in trunk-based development.

Analytic Tools 97

Analytic Tools Data Visualization User Testing Reporting Tools 97

The Product Coalition

JULY 10, 2020

Starting changing, and I am not referring to the introduction of a new video conferencing tool, always requires the acceptance that there is a problem that needs attention. Free paper on Conway from HBS: Exploring the Duality between Product and Organizational Architectures: A Test of the “Mirroring” Hypothesis.)

Agile 83

Agile Reporting Tools Feedback Software Systems Review 83

eG Innovations

FEBRUARY 25, 2019

There are many components both datacenter-side and client-side which must be optimally performing together to deliver a consistent and performing virtualized apps and desktops solution. Default settings in the operating system are not the best. Is there any tool that can identify slow printing in a Citrix session? Windows 2016.

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization User Testing 63

eG Innovations

FEBRUARY 12, 2021

solutions to enhance IT service performance, increase operational efficiency, ensure IT effectiveness, and deliver on the ROI promise of transformational IT investments across physical, virtual, and cloud environments. At Citrix, we focus on providing solutions to improve that experience so that people can work from anywhere.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

DISQO

JULY 23, 2017

The Institute of International Finance recently observed that “customers, particularly Millennials, now expect on-demand, high-touch, and rapidly services focused on user experience.”. According to industry sources, direct technologies have had difficulty penetrating insurance markets , particularly commercial markets.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

DISQO

JULY 23, 2017

The Institute of International Finance recently observed that “customers, particularly Millennials, now expect on-demand, high-touch, and rapidly services focused on user experience.”. According to industry sources, direct technologies have had difficulty penetrating insurance markets , particularly commercial markets.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

Indicative

FEBRUARY 6, 2020

Here is our January recap of the latest product releases : Scheduled Reports. Scheduled Reports. You can now schedule reports to arrive directly to your inbox. Scheduled Reports are part of our Advanced Reporting Features, available only on paid plans. Project Filters. New Features. Project Filters. Learn More.

Data Visualization 81

Data Visualization User Testing Product Research Reporting Tools 81

DISQO

JULY 23, 2017

The Institute of International Finance recently observed that “customers, particularly Millennials, now expect on-demand, high-touch, and rapidly services focused on user experience.”. According to industry sources, direct technologies have had difficulty penetrating insurance markets , particularly commercial markets.

Reporting Tools 40

Reporting Tools User Testing Product Research Customer Experience 40

Userpilot

MAY 13, 2021

How to implement a successful product intelligence solution. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. Another example is project management software and other SaaS products. What are the benefits of product intelligence? Conclusion.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Antwak Blog

FEBRUARY 15, 2021

Ethical hacking, also known as penetration testing or pen testing, is getting legal authorization and access to breaking into computers, applications, and devices to test an organization’s securities. Performing an ethical hack includes copying techniques, policies, and activities of malicious hackers.

Reporting Tools 52

Reporting Tools Data Visualization Testing Technology 52

eG Innovations

NOVEMBER 30, 2021

HDX Optimization for Teams allows you to deliver 720p high-definition video calls at 30fps through your Virtual Apps and Desktops solution. The optimized solution can be thought of as splitting the Teams client into two, with the user interface living inside of the VDA and the media rendering/engine running on the endpoint.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Software Review 52

Intercom, Inc.

FEBRUARY 10, 2021

Here at Intercom, we doubled down on building and shipping features across our conversational support and engagement solutions that would fundamentally shift how our customers communicate with their own. Split test messaging flows to find the optimal path. Filter Resolution Bot reports by mode settings.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Modus Create

APRIL 21, 2022

Agile philosophies have extended their influence far beyond software development. It isn’t uncommon for organizations to consolidate all their workflows in one tool to boost transparency and accountability. A centralized tool also serves as a knowledge repository. What tools/apps are needed to simplify consolidation?

Feedback Software 52

Feedback Software Reporting Tools Technical Review User Testing 52

eG Innovations

MARCH 18, 2019

But even for complex ecosystems like Citrix, ITIL guidance like a Service Desk continues to be a long-standing ‘best practice’ and can help if IT staff work together. Architect – Scoping, planning and executing Citrix-specific service and project requests. Configure / Enable / Disable Tests. Architect. Implementer.

Data Visualization 45

Data Visualization Enterprise Reporting Tools White Paper 45

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. You are running split tests so that your insights are comparative (e.g.

User Testing 66

User Testing Research Software Market Research Product Research 66

Userzoom

MARCH 26, 2020

Whether your next research study is a moderated usability test or an unmoderated usability test , it’s important to clearly define what each task is and isn’t. Planning your usability study As a UX researcher, you’re going to run a lot of usability tests in your career.

User Testing 94

User Testing Product Research Research Software Data Visualization 94

eG Innovations

AUGUST 13, 2021

Figure 2: Reporting of User Connection Failures. GPOs: If Group Policy settings are enabled on the virtual machines, this is the time taken to apply group policy objects during logon. Are critical services running across the site? Are the critical site services running on the controller being monitored?

Reporting Tools 59

Reporting Tools User Testing Enterprise Customer Experience 59

DISQO

APRIL 22, 2020

Over the past month, many health insurance providers have announced plans to waive up-front costs for COVID-19 screening and testing, improve access to care, and push for special healthcare enrollment periods. 66% of participants report being worried or “extremely worried” about their health, while 11% are not worried or “not at all worried.”

User Testing 52

User Testing Feedback Software Healthcare Research Software 52

DISQO

APRIL 22, 2020

Over the past month, many health insurance providers have announced plans to waive up-front costs for COVID-19 screening and testing, improve access to care, and push for special healthcare enrollment periods. 66% of participants report being worried or “extremely worried” about their health, while 11% are not worried or “not at all worried.”

User Testing 52

User Testing Feedback Software Healthcare Research Software 52

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry. .

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

AUGUST 30, 2023

Heat map tools allow you to track user actions on your website or app. In this article, we’ll cover the 10 best heat map tools to help you choose the one most suited to your business needs. TL;DR Heat map tools are data visualization tools that represent data values with color gradients. What are heat map tools?

Data Visualization 87

Data Visualization Analytic Tools Reporting Tools Feedback Software 87