Policies Research Software User Friction 
Alchemer Mobile
MAY 7, 2025
In the retail industry, customer feedback is your early warning system, your innovation engine, and your most honest performance review. But this system only works if you take action on the feedback collected. Heres how to take insights from customer feedback and turn them into results.
Product Talk
MARCH 2, 2022
Creating frequent touch points with customers is one of the core tenets of continuous discovery. I’ve often said that I believe interviewing customers frequently and consistently is a keystone habit. They get better at connecting what they’re learning from their research activities to the product decisions they’re making.
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The Product Guy
SEPTEMBER 12, 2017
A marketer or market researcher may view patterns in terms of demographics and buying activity. A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product. User personas stand in for users throughout the design of your product.
UX Planet
JUNE 17, 2025
Great salespeople don’t sell pens — they sell a solution, status, memory. Are we just pushing goods, or do we truly understand the deep needs of users and create an experience that makes them buy and keep coming back? Quantitative Data (Analytics): These are the “numbers” that tell us what users are doing. To jot down a memory?
Intercom, Inc.
FEBRUARY 25, 2021
Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.
UX Planet
MAY 27, 2025
The smartphone app has become the front line of financial competition. Any banking app that feels generic, uninspired or offers little real value is already lagging behind. Because todays users wont waittheres always a smarter, faster and more useful app waiting to take itsplace. Amazon reshaped retail with customerfocus.
Product Talk
OCTOBER 18, 2023
What tools should you use to test your assumptions? When we hear about an unmet customer need, pain point, or desire, we often jump to our first solution. To set the context, I’ll start with an outcome and a target opportunity , using a mini opportunity solution tree. Why three solutions?
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