Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. So, it was natural that we should want to develop a talent growth plan for our people. Team execution and development.

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Weak Development Team Feedback Software Research Software Development 110

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Successful product positioning requires researching the competitors and analyzing their position, identifying the needs of the customers, and formulation of clear positioning statements.

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Research Software Feedback Software Analytic Tools Positioning 98

Roman Pichler

JULY 11, 2016

Manage the Product, not the Team. Focus on your job as the product manager or product owner, and manage the product, not the team. But let the ScrumMaster or coach tackle people, process, and organisational issues; let the development team figure out what needs to be done to implement the user stories and other product backlog items.

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Weak Development Team Development Research Software Feedback Software 152

Userpilot

JUNE 20, 2023

So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. User trust in UX refers to the feeling of security and satisfaction users experience when using your product.

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Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results.

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Analytic Tools Feedback Software Research Software Data Visualization 52

UX Studio

APRIL 19, 2024

Current generative AI tools can come up with videos and images within minutes. To make image and video generation tools more reliable and to increase creatives’ trust in them, we should take a critical look at the current user experience with these tools. I’m far from saying bulk prompts are bad.

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The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. Nowadays, a company can’t compete on level ground with others in almost any field without hiring a UX/UX designer or collaborating with UX agencies. Demand generates supply, so there appear more and more UX design agencies.

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UX Studio

FEBRUARY 15, 2023

No matter how good your portfolio or your work are, the interview is a key part of landing a great UX position. As a team lead, one of my responsibilities is taking part in the recruitment process. I’ve been on good interviews and I’ve been on quite a few bad ones as well. And it’s not only about making a good impression.

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UX User Testing Weak Development Team Presentation 108

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

FEBRUARY 26, 2023

TL; DR A customer retention survey is a great tool to learn more about customers’ feelings regarding your product and customer experience. Startups use these surveys in the early stages of product development to measure the degree to which a product satisfies market demand. This is a great question to ask new SaaS users.

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Product Research User Testing Feedback Software Customer Experience 98

UX Studio

JULY 4, 2018

Disruptive technologies such as virtual reality and augmented reality radically change how we behave and interact with our world. As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences.

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User Testing Research Software Product Research Feedback Software 73

Imaginary Cloud - Design

MARCH 19, 2020

In recent years we’ve seen the words “ UX Designer " been thrown around carelessly without the true comprehension of what a UX Designer does. Even so, if you in some way work with technology or design, you probably might have felt compelled to hire one. UX stands for User Experience. Introducing the UX Designer.

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Research Software Feedback Software UX User Testing 79

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

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User Testing Research Software Product Research Customer Feedback 122

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. Giving quick access to video tutorials across the app like Loom. Introduce secondary features with in-app tooltips , like Airtable. Providing self-service support with an in-app knowledge base , like Miro.

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User Testing Feedback Software Research Software Onboarding KPIs 98

Userpilot

MARCH 18, 2022

Your product messaging should attract the right audience and help them see your product as the perfect solution to their problems. It shows what you can do for them and why they should pick your solution. When writing your product messages, conduct market research, and try to really understand your target buyers.

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Research Software Feedback Software Messaging User Friction 52

Department of Product

NOVEMBER 16, 2023

If you’ve not heard of Celonis before, it’s a SaaS company that focuses on one thing product teams tend to either love or hate: process map diagramming. Essential reads for product teams New from the Department of Product this week: ? Knowledge Series: Unit economics explained – what are unit economics?

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Analytic Tools Research Software Feedback Software Artificial Inteligence 52

UX Studio: Product Management

JULY 29, 2020

UX studio has conducted an expert review for the IT company IncQueryLabs to discover why their website did not perfo rm well. . IncQueryLabs builds software toolchains to boost industrial digitization efforts, by helping their clients to achieve higher quality, faster time to market, reduce development costs, and break vendor lock-in.

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Software Review UX User Testing Data Visualization 62

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe.

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Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. Which measures the customer’s experience with a specific product, feature, or team interaction. Multiple-choice questions, which present respondents with three or more predetermined answers that can’t be quantified.

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Intercom, Inc.

OCTOBER 10, 2019

UX designer are creating worlds, and people live in those worlds. We do it by closing distances that our technologies have just opened. We will work with you over months iteratively to develop that idea. That includes design systems, pattern libraries and guidelines, but it goes beyond that. Show up with an idea.

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PMLesson's Ace the PM Interview

MAY 12, 2022

This article is part of our series on UX and Product Design, and is based on writing by Garron Engstrom for Exponent's upcoming Product Design Interview Course. Trying to get ready for an upcoming UX designer interview? Startups and big companies alike use these interview steps to assess UX designer candidates.

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UX Research Software Technical Review Onboarding KPIs 52

UX Studio

JANUARY 26, 2023

Well, it is a fact that it would be hard to find a more misused UX research method than surveys. On the one hand, due to their low cost and time requirements, we often see that surveys are the go to research method for many product teams. Lastly, we will show you some inspiring use cases of UX surveys.

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Product Research User Testing Research Software Data Visualization 95

freshtrax

MAY 24, 2022

Nowadays, it has become common to consider UX design during product development and growth. Along with including UX design, various approaches to designing a better user experience have emerged. The area of UX design to consider differs depending on whether the object to be designed is digital or analog.

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Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Star Rating Ubiquitous in e-commerce and review sites, the star rating system is a visually engaging way to capture user opinions.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. But how the marketing team decides to tell your story will determine who it connects with. Take a look at how these companies position themselves: Product Onboarding Tool. Eden Bidani.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. You have surface level: you’re completely dir ected, you are given a solution and you design the solution.

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User Testing Feedback Software Research Software Data Visualization 66

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. So, it was natural that we should want to develop a talent growth plan for our people.

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

Userpilot

AUGUST 14, 2023

Analyzing user sentiment is an essential step for all product developers and marketers to take. Survey bias can lead to inaccurate answers, the need to redo costly research, and the deployment of ineffective strategies due to false insights. Repetitive research. And we are here to help! Ineffective strategies.

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Product Research Data Visualization User Testing Customer Feedback 93

Userpilot

FEBRUARY 3, 2021

Then, when you finally put together your user journey map and want to optimize your touchpoints and eliminate bad experiences, you can face two barriers: The Analytics Black Hole – Can’t see the forest before the trees. The Bottleneck -Your software developer who is too busy to take on every experiment you want to run.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Research Software 98

UX Studio: Product Management

SEPTEMBER 16, 2021

UX studio is an expert design company that helps businesses worldwide design impactful digital products. Imagine you would like to design a new mobile app interface in Berlin. At UX studio, our experts analyzed dozens of UX design Berlin companies to help you find the most reliable and experienced design partner.

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Research Software User Testing Analytic Tools Feedback Software 59

The Product Coalition

OCTOBER 15, 2020

But bless them UX designers, we have come a long way. Sites and apps feel like a seamless extension to our mental and physical abilities. Adopt fancy UX In a recent experiment on the US Census page, 86% of users failed to find the ‘current population ’ when it was presented in large red numbers.

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Weak Development Team Customer Experience Research Software User Testing 165

Userpilot

MAY 30, 2023

There are four steps to creating a user persona for your business: Conduct extensive user research to learn who your ideal user is and why they use your product. For example, our salesperson may use your software to track and organize leads. As a result, one of its primary customer personas is a Product Manager from a B2B SaaS company.

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PMLesson's Ace the PM Interview

MARCH 9, 2022

As a capable, experienced UX designer or UX researcher, you spend your time thinking about how a product affects the user experience. You are constantly considering potential and real problems, testing out solutions and evaluating those solutions for effectiveness.

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Userpilot

SEPTEMBER 5, 2022

As the inflated valuations bubble is bursting, how can SaaS companies navigate growth despite the budget cuts? What are VCs looking for in SaaS companies in 2022? Join us on the “SaaS Growth and Funding in the Times of Downturn – VC Perspective” live panel at this year’s Product Drive and find out!

Product Research 52

Product Research Customer Experience Feedback Software Research Software 52

The Product Coalition

JUNE 18, 2019

It doesn’t matter if you’re managing a closed system desktop application or a SaaS web application , if people can’t use your system effectively, it will fail. Managing a system that’s grown organically and has become bloated leads to a whole host of problems. Why is it so important to get your application right?

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Research Software Feedback Software User Testing Technical Review 60

UX Studio

JUNE 20, 2019

The ability to develop more consciously requires knowledge of your own strengths and weaknesses. Graphic design skills come from creativity, aesthetic knowledge, drawing, a bit of presentation skills and client communication and no more. In the “Designing Screens” presentation I hold, I talk ages about visual hierarchy.

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