Remove product in-app-guides
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The Ultimate In-App Marketing Guide for Product Marketers in 2019

Userpilot

In-app marketing – Everyone’s doing it in bits and pieces. This guide will give you a holistic idea of in-app marketing, what to improve and how to attract, acquire and retain more users. Ultimately, using in-app marketing to retain customers and upsell to your users is a no-brainer.

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How to Provide End User Support Effectively? [+ Strategies & Examples]

Userpilot

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. You can offer in-app support through live chats, resource centers, or interactive walkthroughs. Guidance in the form of tutorials, guides, or interactive walkthroughs for users to perform a specific task. Help Scout.

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How Does Userpilot Implementation Work? A Step-By-Step Guide

Userpilot

Does it require technical expertise from the product team ? Read our step-by-step guide to find out how to install it on your app. TL;DR Userpilot is a product growth platform that enables customers to create in-app experiences to drive user engagement. With Userpilot, you can create a layer of in-app experiences.

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Product in Practice: Making Customer Interviewing a Habit in an Early-Stage Startup

Product Talk

For today’s Product in Practice , we caught up with Kranthi Kiran , the Founder of ThoughtFlow. Do you have a Product in Practice success story you’d like to share? He says, “My earlier approach to building products was to start with an idea, build a product, and then market it.” This framing is rife with bias.

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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How to Reduce Support Ticket Volume for SaaS [+ 15 Strategies]

Userpilot

In this guide, we will provide you with the steps you need to lower your support tickets and improve customer support ! Improve support team morale – Fewer tickets means more time for your support team to be productive. Create interactive guides because they are more engaging and, hence, help customers learn better.

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In-App Customer Support: Tools and Best Practices for a Great In-App Support Experience

Userpilot

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Allow video tutorials to run in-app instead of sending users to third-party platforms.

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Going Beyond Gut Instinct: The Do’s and Don’ts of Strategic In-App Guides

Is your in-app guidance strategy based on hard data? Or are you simply blasting every guide out to every user? Do your guides feel like they’re part of your product? In-app guides are powerful tools for delivering exceptional product experiences, but it’s all too easy to use them improperly, or get a little carried away.

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How a Strong Customer Engagement Strategy Can Improve the Usability of Your Product

Speaker: Hannah Chaplin, Director, Product Marketing at Pendo and Esther Edel, Product Operations Analyst at Pendo

Mobile apps are a key component to having a strong customer engagement strategy. They give companies the opportunity to directly connect with their customers while simultaneously getting feedback about their product/service. Most importantly mobile apps help companies build customer loyalty and increase sales.

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Power of the Platform: A PM's Path to a Winning Product Experience

Speaker: Marcus Andrews - Director of Product Marketing & Keren Wexler - Sr. Director of Product

Product teams need a complete, end-to-end solution to address their most common challenges. Leveraging a single platform that combines product analytics, in-app guides, and feedback management solutions can be the most effective way to deliver digital experiences users love.

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Hooked - How to Build Habit-Forming Products

Speaker: Nir Eyal, Author of Hooked: How to Build Habit-Forming Products

Why do some products capture widespread attention while others flop? What makes us engage with certain products out of sheer habit? Nir Eyal answers these questions (and many more) by explaining the Hook Model—a four-step process embedded into the products of many successful companies to subtly encourage customer behavior.