Userpilot

OCTOBER 11, 2022

What are some good product vision examples? How is the product vision different from the company vision? What makes a great product vision? How should product managers develop effective product vision statements? Product vision and company vision overlap in single-product organizations.

Vision 111

Vision Analytic Tools Data Visualization Reporting Tools 111

Intercom, Inc.

JULY 13, 2021

In a recent survey, our team let us know design career paths and advancement were pain points. Invision’s Design Team Maturity Report and the book Org Design for Design Orgs also grounded us with visions of what healthy, high-performing teams can do. Invent the future of interaction design.

Product Research 271

Product Research Customer Communications Feedback Software Reporting Tools 271

Product Talk

MARCH 3, 2021

Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.

Product Research 239

Product Research User Testing User Friction Research Software 239

Userpilot

MAY 20, 2024

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Offer personalized onboarding experiences to help users quickly realize product value.

Data Visualization 105

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 105

The Product Coalition

FEBRUARY 19, 2023

“All-in-one product” as a marketing term usually refers to the combination of multiple features or products bundled into a single offering. The all-in-one offering eliminates the need for customers to go to multiple vendors, and we can offer the added value of a tightly integrated solution.” Think of a “Swiss pocket knife.”

B2B 157

B2B User Friction Customer Experience Startups 157

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? Customer requests are queries about your product. Some of them are solved quickly by customer support while others involve the development of new functionality. Book the demo !

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

PMLesson's Ace the PM Interview

JULY 1, 2020

A product manager that I hire needs to always keep in the mind the product vision and key success factors, and emphasize them through all of the discussions with company teams that seek to limit their own team's effort, expenditure, or risk, and will blindly limit the product's potential. Pain points 2. Product Vision 4.

Vision 72

Vision Product Manager Product Management User Friction 72

Mind the Product

OCTOBER 31, 2019

But I’ve found that by building relationships, setting the future vision, and having faith in your capabilities as a product manager you can carve out a place for yourself. Get Your Vision, Problem Definition and Job-to-be-done Right. I took a long time to understand, and then evangelize, the vision for our team.

User Testing 132

User Testing Product Research Data Visualization Product Manager 132

UX Planet

FEBRUARY 10, 2024

Applying Systems Thinking in UX Research The field of UX focuses on understanding and meeting user needs. UX research involves investigating how users interact with products and services to identify pain points in the provided experience. This vision guides the strategic objectives.

Research Software 124

Research Software Feedback Software Product Research User Testing 124

Product Talk

APRIL 7, 2021

We talked about opportunity solution trees , customer journey maps, experience maps, story mapping —there are lots of ways for teams to externalize their thinking so that they can align around it and stakeholders can follow their progress. We teach using customer interviews to discover opportunities. You talked to the next customer.

Product Research 310

Product Research User Testing Research Software Data Visualization 310

Userpilot

APRIL 11, 2023

Building an effective customer insights strategy is a vital part of any good product manager’s skillset. In this article, we’re going to unpack why a customer insight strategy is important, how to build one, and how you can use these insights to drive customer satisfaction (and a better product experience).

Data Visualization 98

Data Visualization Customer Feedback Customer Experience User Testing 98

UX Planet

JUNE 13, 2025

But over time, especially in engineering-heavy organizations, you start to miss the designer’s mindset: the creative workshops where ideas bounce freely, the casual but inspiring community meetups, the abstract discussions, and the shared references to the broader artistic and cultural world.

User Testing 65

User Testing Data Visualization Customer Experience Research Software 65

Userpilot

MARCH 7, 2022

It unlocks customer engagement, starts the customer relationship on the right foot, and ensures that customers continue using the product the right way for a long time to come. To attract potential customers, marketers invest a staggering amount of resources across multiple channels. What is customer onboarding?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Intercom, Inc.

JANUARY 9, 2020

?. While it might be obvious that there’s usually a team of people collaborating on the vision and creation of good design, this truth applies just as much to the end user – there’ll be more than one person on the receiving end. Good design doesn’t only account for a single persona. So it’s the hard skills of design.

UX 165

UX Customer Experience Research Software Data Visualization 165

Userpilot

SEPTEMBER 10, 2024

TL;DR Digital adoption : Ensure users extract full value from your product features by measuring active users, feature usage, and product stickiness. Customer onboarding : Enhance the onboarding process using personalized experiences, checklists , and in-app guidance. Want to take product management to the next level?

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Lenny Rachitsky

APRIL 9, 2024

Instead, I believe that AI will have the most profound impact on the high-level (and historically most valued) skills of product management: developing a strategy, crafting a vision, identifying new opportunities, and setting goals. ‘Yesterday, I was surprised,’ he said through an interpreter, referring to his loss in Game One.

Data Visualization 131

Data Visualization Product Manager Product Management Research Software 131

Userpilot

AUGUST 12, 2024

According to him, there are three critical dimensions to ensuring agile, customer-centric product operations: Product development : Frequent releases and updates allow for responsiveness to customer feedback , proactive problem detection, and maintaining high user satisfaction. Marty Cagan’s latest book: Transformed.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Userpilot

NOVEMBER 23, 2023

They lack vision and lead nowhere. The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. As companies scale, they often cannot satisfy customer needs equally well. Strategic value is about aligning features with the company’s vision and long-term goals.

Product Research 105

Product Research Feedback Software Analytic Tools User Testing 105

Userpilot

FEBRUARY 20, 2024

A product roadmap is a general term for a plan that highlights the direction, vision , priorities, and progress of a product’s development over time. Here, the product manager mainly makes decisions based on intuition, customer feedback or (requests), and market trends. How is a data product roadmap different?

Data Visualization 105

Data Visualization Feedback Software User Testing Product Research 105

Sachin Rekhi

AUGUST 1, 2016

When you start your career in product management you tend to be largely focused on the science: how to effectively do customer research, run an A/B test, manage a sprint, write a spec, and so on. Today I wanted to dive into one such critical aspect of the art behind product management, which is developing user empathy.

User Testing 144

User Testing Customer Experience Customer Feedback Development 144

UX Planet

JANUARY 16, 2024

It illuminates your target audience, their pain points, and desires. They believe so strongly in their vision that they assume it’s universally appealing. This belief makes you disregard market research because you feel you already know everything customers want. This document will serve as a reference.

Branding 98

Branding User Testing Product Research Data Visualization 98

Userpilot

JULY 9, 2023

TL;DR Usability focuses on the ease of use, efficiency, and effectiveness of a product, while user experience encompasses the overall satisfaction, joy, and value that users derive from their interactions with a brand. Start improving user experience and usability with user research.

User Testing 97

User Testing Customer Experience Product Research User Experience 97

Userpilot

JULY 20, 2022

It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. Quality Function Deployment (QDF) is a framework that helps teams translate customer requirements into technical requirements, and design the product and processes needed for its development. Are you ready?

User Testing 98

User Testing Feedback Software Customer Experience Customer Feedback 98

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. In Product Design: Let users customize elementscolors, layouts or settingsto evoke a sense of ownership and familiarity.

Banking 77

Banking Data Visualization Customer Experience Feedback Software 77

Userpilot

JANUARY 11, 2024

Solution : create an outcome-based roadmap by identifying customer needs and wants. The Counting House : an obsession with internal metrics, like customer retention , can make teams lose sight of delivering customer value. The Ivory Tower : teams that stop consulting customers build products that don’t meet market needs.

Data Visualization 119

Data Visualization Feedback Software Analytic Tools User Testing 119

The Product Coalition

OCTOBER 22, 2018

Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business. It matters.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Userpilot

OCTOBER 25, 2022

Product managers conduct primary and secondary market and customer research to find the target market and identify opportunities that existing products don’t satisfy. Tracking product usage , like engagement with certain features, allows product managers to see which of them generate the most value for customers.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Userpilot

MAY 1, 2024

TL;DR Digital product experience encompasses all customer touchpoints and interactions with a digital product across its lifecycle. It’s also not the same as user experience. Product experience management helps to: Enhance the entire customer journey and deliver personalized experiences.

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Product Research 105

The Product Coalition

MARCH 11, 2021

Gousto’s approach to solving customer problems to create massive business value has radically changed in the last two years. We blocked signups, we blocked resubscriptions, and we blocked unsubscribed customers from ordering one-off boxes. Each decision we made affected thousands.

Product Research 166

Product Research User Testing Customer Experience Onboarding KPIs 166

Userpilot

AUGUST 31, 2022

Killer features are innovative and solve customer problems in a way that no other product does. Killer features are rare, but they add extra value to customers and make your product more likable to both new and potential customers. How to build a killer feature and stay ahead of competitors: Be customer-led.

Feedback Software 19

Feedback Software Customer Feedback User Testing Customer Experience 19

Userpilot

DECEMBER 6, 2022

The signs of the feature factory mindset are prioritization of outputs over outcomes, excessive focus on KPIs , and not validating customer requests. Feature factories often build parity products that don’t bring any unique value to the users. To avoid falling into this trap, feature development should be driven by product vision.

Onboarding KPIs 98

Onboarding KPIs Product Research Feedback Software User Testing 98

The Product Coalition

JUNE 21, 2021

Businesses will become better equipped to meet the needs of disabled customers in light of their improved understanding or awareness of disabled customer needs. customers with disabilities. Visual: Moderate or complete loss of vision in one or both eyes. But once again, this is easier said than done.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Userpilot

SEPTEMBER 29, 2023

designing screens, writing code, running tests), product management is a broader concept that encompasses strategy , vision, and product-market fit. Product management team: Product managers set the vision, define a strategy, and build a roadmap that helps focus the team's efforts. designing screens, writing code, running tests).

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Userpilot

AUGUST 22, 2023

TL;DR Feature fatigue refers to a situation when users are overwhelmed by too many product features. Users often pay more attention to product functionality than its usability. Low feature adoption , high support requests, and high customer churn could be symptoms of possible feature fatigue. Customers are guilty too.

User Testing 97

User Testing Product Research Data Visualization Feedback Software 97

Userpilot

JANUARY 9, 2023

Both product personas (B2B) and user personas (B2C) describe somebody who users the product while buyer personas describe those who decide to buy products. Product personas help product managers keep alignment between the product and its vision. Product personas and user personas are pretty much the same.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

People-First Product Leadership

DECEMBER 20, 2023

Part 1, we covered the “why” behind creating a strategy stack, with a focus on establishing the organization’s Mission, North Star, and Vision. Part 3 brings together the Product specific Vision, Roadmap and Goals. The Vision is brought to life in the Now / Next / Later roadmap, which is supported by Product Goals.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52