Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. Forrester Report: The Business Case for Customer Success Management. Enterprise CS 101: Establishing Customer Success Quickly. How To Score Customer Health.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience Webinar 52

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. We have more information in our resource section on our website at Gainsight.com. The post The Ultimate List of Product Experience Resources for 2022 appeared first on Gainsight Software.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Userpilot

MAY 27, 2024

Deliver ongoing training : Engage users with educational content like webinars and tutorials. Build a resource center : Create a comprehensive in-app knowledge base to reduce friction. And then, use analytics reports to visualize the data and find actionable insights. Userpilot webinars. an engagement loop ).

Feedback Software 90

Feedback Software Analytic Tools User Testing Customer Feedback 90

ProductPlan

JANUARY 18, 2023

4 key takeaways from our recent annual planning webinar Whether the planning process fills you with dread or thrills you, our webinar Fireside Chat: How Companies Successfully Navigate the Annual Planning Process will give you plenty of confidence to tackle this important product strategy effort.

Webinar 52

Webinar Customer Experience User Testing Roadmap 52

Userpilot

MAY 20, 2024

Create comprehensive self-service resources to enable users to solve problems independently. Offer educational resources like guides and webinars to help users maximize product value. Next, develop in-app experiences and support resources that help them overcome potential barriers. That’s not all.

Data Visualization 94

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 94

Userpilot

MAY 7, 2024

Groupize leveraged an in-app resource center and embedded its onboarding guide so users can access it at any time. This approach alone drastically reduced support tickets, allowing Groupize’s CS team to focus more on issues that can’t be addressed in a resource center. Resource center created with Userpilot.

Feedback Software 95

Feedback Software Analytic Tools Reporting Tools Customer Communications 95

Intercom, Inc.

JUNE 1, 2021

Challenge #1: Limited team bandwidth, resources, and budget. Not only that, but 49% say those interactions are highly complex, and 32% report that there have been more emotional customer support interactions. The solution: Optimize your resources with the Conversational Support Funnel.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

JUNE 4, 2024

Effectiveness of onboarding resources. Measure the usefulness of onboarding resources and identify gaps you can fill. Questions for collecting suggestions, improvements, and reporting any bugs or issues. webinars and live demos) to improve future content and understand attendee experiences. Ease of onboarding.

Feedback Software 80

Feedback Software Analytic Tools Product Research Events 80

Agile Velocity

DECEMBER 4, 2023

Titled, “Mastering the Art of Integration: Strategic Planning with SAFe ® for Agile Organizations”, the webinar explored the challenges many companies face when bridging the gap between strategy and execution. Complete the form for a copy of the dictionary of strategic planning terms mentioned throughout the webinar.

Webinar 40

Webinar Reporting Tools Agile CTO Coach 40

Gainsight

MARCH 11, 2020

If you want to build the best product, you need access to the best reporting and analytics. We’ve compiled a list of questions that every product team should be able to answer and the reports you can use to not just answer those questions, but take action on them. Adoption Report. Path Analysis Report. Retention Report.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

Gainsight

NOVEMBER 20, 2019

Think of this guide as your black pepper—it will optimize the absorption of insights from the rest of the resources on this list. Pragmatic Institute’s resource library spans everything from articles, reports, ebooks, and webinars to keep product professionals up to date on the latest trends. all-resources.

Books 80

Books Blog Feedback Software User Testing 80

Userpilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Unless necessary, don’t put a price tag on the webinars; just gate the entry with a lead collection form.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Customer Experience 97

Userpilot

NOVEMBER 29, 2023

In this article, we highlight the job responsibilities of a retention specialist, the skills needed to become one, and the resources these professionals can benefit from. Monitoring and analyzing customer retention through reports. Developing strategies to reduce churn and increase customer lifetime value.

Data Visualization 88

Data Visualization Reporting Tools Feedback Software Customer Experience 88

Gainsight

MAY 29, 2024

Not only does it function as a natural onboarding experience for those new to the group, but it also works as a resource for future members because all episodes remain on YouTube. Give them the resources they’re asking for and they will run with it. The results speak for themselves. increase in engagement and support.

Reporting Tools 52

Reporting Tools Customer Experience Data Visualization Customer Feedback 52

Usersnap

FEBRUARY 6, 2021

Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. Customer Experience Magazine is an online magazine providing industry news, blogs, reports, and more. By Matthew Dixon, Nick Toman, and Rick DeLisi. People Metrics.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Tracking and reporting functionality to keep a pulse on learners’ progress. Userpilot UI patterns.

Analytic Tools 82

Analytic Tools Feedback Software Reporting Tools Systems Review 82

Userpilot

FEBRUARY 25, 2024

Regularly analyze reports to identify drop-offs and friction , using findings to enhance funnel efficiency and boost conversions. An in-app resource center offers 24/7 assistance in various formats, catering to user preferences and driving conversions. Those who show interest through actions like signing up for webinars or trials.

Data Visualization 89

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 89

Alchemer Mobile

JANUARY 12, 2021

Save money and resources: It costs far more for companies to acquire new customers than it does to sell to an existing one. We highly recommend reading through our 2020 Mobile App Benchmark Report to see data from 5,000+ active users across 800+ mobile apps. Watch the Webinar: Your Product Launched.

Feedback Software 147

Feedback Software Data Visualization User Testing Reporting Tools 147

Intercom, Inc.

NOVEMBER 17, 2021

Register for our Built for you webinar on Tuesday, Nov 23 at 6pm GMT. Get deeper insights with the Conversational Support Funnel report. See how your proactive , self-serve , and human support efforts are performing with the Conversational Support Funnel report. Want to see these features in action? Conversational support.

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Intercom, Inc.

APRIL 7, 2020

In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume. Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

DECEMBER 21, 2022

You need marketing analytics tools to gather data and report on them together, track campaign success, and make data-driven decisions that lead to business and revenue growth. Amplitude is a product analytics platform that lets you track user behavior and build custom reports. What are marketing analytics tools?

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Research Software 83

The Product Coalition

OCTOBER 8, 2023

Implement clear community guidelines and reporting mechanisms for users to flag inappropriate content. Building a strong crypto community can help your platform become a trusted resource for crypto enthusiasts. Engage with users through webinars, Q&A sessions, and educational content to foster a sense of community and transparency.

Data Visualization 125

Data Visualization Reporting Tools Feedback Software Customer Feedback 125

Usersnap

FEBRUARY 6, 2020

Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. Customer Experience Magazine is an online magazine providing industry news, blogs, reports, and more. By Matthew Dixon, Nick Toman, and Rick DeLisi. People Metrics.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Userpilot

APRIL 22, 2024

Learn about secondary onboarding on this free webinar. This can involve engaging existing users with educational content such as webinars, slideouts, or tutorials and triggering them when relevant. Inviting users to register for a webinar with Userpilot. Creating a resource center with Userpilot. an engagement loop ).

Analytic Tools 71

Analytic Tools Feedback Software Research Software Customer Experience 71

ProductPlan

MAY 22, 2020

” A key insight shared by Melissa Perri, CEO of Produx Labs and author of Escaping the Build Trap during our “Getting Started with Product Ops” webinar series. Product ops, while also a centralized resource, is responsible for very specific areas of expertise. There’s a lot of reasons why this is the case.

Data Visualization 127

Data Visualization User Testing Weak Development Team Customer Feedback 127

Userpilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. Face-to-face webinars can help you unlock consistent value for your customers and improve customer retention. Retaining customers is an incredibly important part of any growth-driven business.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

OCTOBER 24, 2023

Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low. Like sending a webinar invitation where users can learn how to use a new feature. How to embed a webinar invitation on a new feature announcement with Userpilot.

Customer Experience 77

Customer Experience User Testing Customer Feedback Onboarding KPIs 77

UX Planet

FEBRUARY 1, 2024

Business Growth and Sustainability Small businesses face challenges in financial reporting, cash flow management, and accessing funding. Basic financial reports. Expand financial reporting capabilities. In-app financial analytics and reports for better insights. Clean and intuitive user interface.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Reporting Tools 95

Userpilot

APRIL 21, 2024

In addition to our blog, we host regular webinars where potential and prospective users can learn how to use Userpilot to solve specific problems. Userpilot webinar thank-you page. Consumer Trends report by Hubspot, around 47% of customers discover products by searching online. And payment details as there’s no free trial.

Research Software 80

Research Software Feedback Software User Testing Reporting Tools 80

ProductPlan

JULY 2, 2021

You’ll find over 500 blogs and articles , 250 glossary terms , 50+ webinars , 30 books/guides , 15 checklists , and counting live in the Learning Center. You can find light, skimmable reading, more extended downloadable readings, in-depth webinars, and quick video tutorials. The 2021 State of Product Management Report.

Webinar 85

Webinar Reporting Tools Education Leadership 85

The Product HQ

JUNE 1, 2024

These experiments need to be approved by the product manager or any other management employee—the approval is necessary if the experiment requires resources. They use tools like surveys, interviews, and industry reports to gather information. However, product manager interns do have the power to plan and conduct experiments.

User Testing 52

User Testing Product Research Reporting Tools Data Visualization 52

Gainsight

MAY 17, 2023

Customer Success has come a long way in the last 10 years: Customer Success has grown into a mission-critical discipline, with 97% of the companies we surveyed this year reporting that they have a Customer Success organization. In honor of the tenth anniversary of our Pulse conference, Mehta took a look back at where it all started.

Generative AI 52

Generative AI Reporting Tools Customer Experience ChatGPT 52

The Product Coalition

JANUARY 25, 2021

it can happen to you as well; new priorities, new initiatives, and suddenly all of your development resources are moved elsewhere, leaving you with no development budget at all. There are various channels you can use to share your knowledge with the world: Webinars ?—?webinars Make it part of your schedule.

Product Research 94

Product Research User Testing Customer Experience Reporting Tools 94

Userpilot

MARCH 21, 2024

Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience. For example, you can start hosting webinars if your target audience is into learning more about their JTBDs. Userpilot ’s webinars designed to acquire and engage customers.

User Testing 92

User Testing Analytic Tools Research Software Feedback Software 92

Userpilot

MARCH 29, 2022

The main difference between a help center and a knowledge base is that the latter is a section on your website, while the former is an in-app resource. Resource centers are generally more intuitive and have more content types than the traditional help center. Help center vs Resource center. What is a help center?

Analytic Tools 90

Analytic Tools Feedback Software Reporting Tools Customer Experience 90

Alchemer Mobile

MAY 7, 2020

This saves companies valuable time and resources. UserVoice’s product management software capabilities include feedback collection, product roadmap prioritization, feedback management and moderation, communication tools, net promoter score, support ticketing, knowledgebase, and advanced reporting. Rightpoint. Watch the full video here.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

NOVEMBER 30, 2023

Keyword research and industry reports are two ways to track market trends and identify arising opportunities. Apart from providing feedback, users can use the widget to submit feature requests and report bugs. Industry reports are another source of information about unsatisfied user needs and opportunities that they create.

User Testing 87

User Testing Data Visualization Feedback Software Research Software 87