Remove Reporting Tools Remove Technical Advisors Remove Weak Development Team
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When a collaboration is not a collaboration

UX Planet

For example, the more technical the product, the larger the designers technology gap that must be filled by an engineer. Im looking at you, in-house enterprise solutions. As a result, it often becomes easier to defend a solution whose benefits are visible in the short term but may prove less suitable in the longterm.

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Customer Success Platform- An In-Depth Comparison of The Best Tools To Use In 2022

Userpilot

Is your customer success platform up to scratch for 2022? If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii)

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2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

Intercom, Inc.

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. The results are in: businesses are investing more in measuring the impact of their customer service and turning to tools such as self-service and proactive support to drive a good experience.

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The Testing Mindset – How to Find Product/Market fit

Mind the Product

Here’s what we’ve learned based on our experience of adopting a testing mindset and seeing your way through innovative product development. 72 percent of innovative software projects are not successful. Chaos Report 2015. You want to build a solution that matches your business goals with customer needs. Reachability.

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Five Under-Appreciated Aspects of Product Leadership

The Product Coalition

Often we talk more about the technical skills, like, portfolio management, being more strategic, etc but being good at those things mean nothing if you can’t build a culture conducive to good product management practices. is to either be more strategic or to develop more as a leader. How do I build alignment?

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Using Outsourcing to Launch and Scale Your Product Faster

Mind the Product

Let’s establish this right upfront: nothing beats a well-managed full-time in-house team of local developers. Are there enough skilled developers at your location? And done right, I believe that outsourcing means you can come very close to your team next door in terms of productivity and innovation.

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Everything you need to know about Pulse AI for customer experience 

Alchemer Mobile

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.