Gainsight

NOVEMBER 20, 2019

Think of this guide as your black pepper—it will optimize the absorption of insights from the rest of the resources on this list. Pragmatic Institute’s resource library spans everything from articles, reports, ebooks, and webinars to keep product professionals up to date on the latest trends. all-resources.

Books 80

Books Blog Feedback Software User Testing 80

Userpilot

JUNE 19, 2023

Mobile compatibility so that learners can access the resources on the go and from different kinds of devices. Let’s start with the Resource Center widget. Apart from text docs, you can use the resource center to embed videos , webinars, checklists , and surveys. Userpilot resource center.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Systems Review 95

Userpilot

JANUARY 14, 2023

Creating webinars and offering live training demos to help users tackle specific problems or use cases. Also known as customer training, it involves providing resources to help you onboard, train, and retain existing or new customers. Step-by-step guides are resources designed to help customers execute required tasks.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

OCTOBER 6, 2023

You can find good examples of SaaS product demos in Grammarly’s dummy content editor, Airtable’s captivating 2-minute sales video, SurveyMonkey’s template library, and more. But they can also be delivered one-on-one via video conferencing or to multiple potential customers via webinars. What is a product demo?

Demo 100

Demo Product Research User Friction Data Visualization 100

Userpilot

SEPTEMBER 8, 2022

The primary difference between a knowledge base and a help center is that help centers serve as an in-app resource, whereas knowledge bases are found on the website. With enough resources to guide customers around the product, you reduce the customer’s time to value , which reduces churn. Userpilot’s knowledge base.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

ProductPlan

JULY 2, 2021

Our library of content helps thousands upon thousands of product people every month continue their education and understanding of the product space, thought-leadership, best practices, and trends, all for free. You can find light, skimmable reading, more extended downloadable readings, in-depth webinars, and quick video tutorials.

Webinar 94

Webinar Reporting Tools Education Leadership 94

UX Planet

DECEMBER 11, 2023

The last time I personally recommended learning resources— let’s just say a few brands weren’t particularly enthusiastic I left them off the list. I only mention the conversation design resources that would’ve found helpful when I first transitioned into conversation design a few years ago. But that’s not how it works.

Technical Review 69

Technical Review Certifications Software Review Feedback Software 69

Userpilot

MARCH 21, 2024

Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience. For example, you can start hosting webinars if your target audience is into learning more about their JTBDs. Userpilot ’s webinars designed to acquire and engage customers.

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

Pragmatic Marketing

APRIL 15, 2020

It’s been our goal from the start to build a unique digital space where product people can connect and share, while also creating the single, ever-green resource you need throughout your career. We’re working hard to create and curate all of the resources you need to transform the way you build and market your products.

Webinar 91

Webinar Events Framework Marketing 91

Pragmatic Marketing

APRIL 15, 2020

It’s been our goal from the start to build a unique digital space where product people can connect and share, while also creating the single, ever-green resource you need throughout your career. We’re working hard to create and curate all of the resources you need to transform the way you build and market your products.

Webinar 91

Webinar Events Framework Marketing 91

Userpilot

MARCH 3, 2022

A knowledge base, also known as help centers , describes a collection of resources that helps answer your customers’ questions. Good knowledge bases share common attributes: they help users find their own answers, they have strong search functionality, they are user-friendly, and offer multiple types of resources.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Intercom, Inc.

SEPTEMBER 7, 2018

In the past month, we have unveiled our new Custom Bots feature , an ever-increasing library of apps and new integrations to help these teams boost their performance, automate workflows, increase conversions, focus their time and get more done. Increase webinar registration with the Zoom Webinars app.

Feedback Software 123

Feedback Software User Testing Customer Experience Webinar 123

Userpilot

NOVEMBER 30, 2022

A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. You should offer a variety of resources through your resource center including but not limited to knowledge-base articles, videos , interactive walkthroughs , webinars, etc.

Feedback Software 96

Feedback Software Analytic Tools Reporting Tools Data Visualization 96

Userpilot

MARCH 6, 2024

Thanks to that, you can allocate your resources adequately and reduce customer acquisition costs. This could be by subscribing to the company’s newsletter (like our Product Rantz ), following the brand on social media, or attending its webinars. Userpilot webinars. These include: Content marketing and SEO. Email marketing.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Onboarding KPIs 95

Userpilot

OCTOBER 26, 2023

Instead of forcing users to contact customer support or customer success teams, product-led businesses offer users on-demand support through knowledge bases , resource centers, and in-app guidance. – Leah Tharin To view how PLG for complex products is challenging, check out the webinar below from PLG specialist Leah Tharin.

Analytic Tools 93

Analytic Tools Feedback Software Product Research Data Visualization 93

Userpilot

MAY 25, 2022

The terms knowledge base, resource center, and help center are used interchangeably and mean the same thing in SaaS. Split the documentation into modules to help customers find the resources they need without much effort. Track how customers engage with your resources and create more documentation where necessary.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Intercom, Inc.

APRIL 7, 2020

For video marketing software Wistia , they’re doubling down on educational resources that take a “help first” approach. For online collaboration tool Miro , their extensive library of help content has been an important self-serve resource for customers who are getting started with their product.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Gainsight

JULY 12, 2022

With so many leaders prioritizing efficiency, it wasn’t surprising that our recent Catapult webinar covered how Gainsight customer, NAVEX , effectively scaled its customer success program through digital-led segmentation. . Get more tips for driving durable growth through customer success by subscribing to the Catapult webinar series. .

Data Visualization 59

Data Visualization Customer Experience Customer Feedback Customer Communications 59

Userpilot

OCTOBER 31, 2023

Offer self-service support to free trial customers through a resource center New to the product, your users will experience difficulty familiarizing themselves with every aspect of the tool. Help them find answers quickly and effortlessly with a robust knowledge base and resource center. Resource center built with Userpilot.

Feedback Software 91

Feedback Software Research Software User Testing Onboarding KPIs 91

Userzoom

DECEMBER 9, 2019

Not everyone has the luxury of generous budgets, resources and sign-off. . In this year’s State of UX in the Enterprise report , securing resources and budget was the top three challenge for UX teams in some of the biggest organisations across the globe. When working with limited resources, it’s important to get creative.

User Testing 111

User Testing Research Software Data Visualization Reporting Tools 111

Userpilot

DECEMBER 19, 2022

Build a resource center to boost self-service support. A Resource Center (RC) is a great way to offer users even more personalized customer support. The resource center houses all of your learning resources, including your blogs, webinars, tutorial videos, FAQs, and contact information. Userpilot Resource Center.

Feedback Software 97

Feedback Software Customer Experience Customer Feedback Product Research 97

Userpilot

JUNE 26, 2023

The easiest way to collect passive feedback is via a feedback widget that you can embed in your resource center or another convenient part of the UI. You can do it by building a resource center with support documents, onboarding resources, video tutorials , and webinars. Video tutorial in a resource center.

Feedback Software 93

Feedback Software Analytic Tools Research Software Customer Feedback 93

Userpilot

MARCH 29, 2022

The main difference between a help center and a knowledge base is that the latter is a section on your website, while the former is an in-app resource. Resource centers are generally more intuitive and have more content types than the traditional help center. Help center vs Resource center. Source: Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

MARCH 31, 2023

After initial setup, you can allow the user to explore the product on their own, but with access to a library of self-serve resources. Besides, it’s not sensible to spend resources on people who may not be qualified leads. Provide a knowledge base full of resources like documentation articles, video tutorials, webinars, etc.,

Feedback Software 93

Feedback Software Onboarding KPIs Strategy Customer Experience 93

Userpilot

SEPTEMBER 5, 2022

Also, some additional resources include: Userpilot’s product adoption school. The classes are live webinars led by a CS expert where each student must have their camera on, interact, ask questions, and collaborate. It provides multiple resources such as templates, checklists, guides, real-world examples, and more. Price: Free.

User Testing 96

User Testing Customer Experience Customer Feedback Certifications 96

Userzoom

DECEMBER 11, 2019

For several years, the UX community has been asking for a seat at the table, with more budgets and resources. Now UX pros will get a seat at the proverbial table and this will grow into leadership positions with managed budgets and resources. More UX leaders with budget and resourcing responsibilities. Download the library.

Data Visualization 92

Data Visualization User Testing UX Research Software 92

Userzoom

DECEMBER 18, 2019

This free-to-download bundle contains all the following resources: How to include user research in early product development. How to Run User Experience in Agile [on-demand webinar]. Download the library. Democratizing UX: how to spread user research education and insights throughout your organization.

User Testing 83

User Testing Product Research Testing Research Software 83

Userzoom

NOVEMBER 27, 2019

This free-to-download bundle contains all the following resources: How to include user research in early product development. How to Run User Experience in Agile [on-demand webinar]. Download the library. Democratizing UX: how to spread user research education and insights throughout your organization.

User Testing 83

User Testing Customer Experience Product Research Data Visualization 83

Userpilot

JULY 15, 2021

Common onboarding tools include signup flows , onboarding emails , welcome screens , checklists , tooltips , interactive walkthroughs , and webinars. Onboarding webinars. Webinars are commonly used in onboarding as a way of shortening the distance between your company and its customers. Onboarding gamification.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Gainsight

APRIL 18, 2022

This issue was the recent focus of a Gainsight webinar hosted by Adam Joseph, Regional VP-EMEA, and guest Ian Anis, Regional VP of European Customer Success at Tableau. To view the entire webinar and others featuring Adam Joseph, check out our Resources Library !

Data Visualization 52

Data Visualization Technical Advisors Analytic Tools Customer Experience 52

Userzoom

NOVEMBER 27, 2019

However, when departments are uncoordinated, or outside resources get involved, it’s tricky getting everyone to stay within a set of boundaries or to follow a strict UX plan. This free-to-download bundle contains all the following resources: How to include user research in early product development. Download the library.

User Testing 92

User Testing Product Research Customer Feedback Research Software 92

Gainsight

FEBRUARY 3, 2020

Now they can take the right actions to rectify the situation and provide resources so the customer can get the most out of their investment. See the power of Data Designer for yourself in our on-demand webinar, “ 5 New Updates to Gainsight That Will Change the Game.”. Use these new datasets across the Gainsight platform (i.e.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Data Visualization 52

Gainsight

OCTOBER 30, 2018

By “they,” we mean the resources you can use to fight back against churn. Think of this as the part of the story where you’re in the library basement digging through books and microfiche, arming yourself with knowledge to take down the baddies. These articles and webinars mixed with your cunning will have churn running for the hills!

Reporting Tools 61

Reporting Tools User Testing Onboarding KPIs Customer Experience 61

Userpilot

FEBRUARY 22, 2024

The first step to measuring the success of your SaaS customer support efforts is understanding how customers interact with existing support resources. Userpilot helps you create impactful resource centers and deliver proactive customer service without writing any code. What resources do they most interact with?

Feedback Software 89

Feedback Software Analytic Tools Customer Feedback Customer Experience 89

Userpilot

JUNE 7, 2021

greeting every new user with a personalized email that includes quick resource links that can increase user activation and product adoption. Templates Library. user webinars) in-app. Userpilot comes with a Resource Center that helps you keep more users at every stage of the user journey.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Gainsight

OCTOBER 3, 2018

This blog post is based on questions and answers showcased in our webinar, How to Budget for Customer Success: 2019. Luckily, our Chief Operating Officer, Allison Pickens, has worked with many different Customer Success orgs and shared her knowledge during our recent webinar on budgeting for Customer Success. Never stop exploring.

Customer Experience 40

Customer Experience User Testing Webinar Management 40

Userpilot

JANUARY 21, 2021

and with great supporting features ranging from A/B testing, through NPS to a Resource Center, Userpilot is a great contender. When you sign up, you get access to libraries of ideas and designs from other users: Source: whatfix.com. Speaking of product adoption: Appcues. Source: demio.com. Source: userpilot.com.

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Data Visualization 88