Centercode

DECEMBER 22, 2020

This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”), This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success.

Reporting Tools 75

Reporting Tools Feedback Software User Testing Customer Feedback 75

ProductPlan

OCTOBER 24, 2019

Highly Effective Product Managers Prioritize their Roadmaps According to Value (Not Features). They develop their roadmap as a list of features, rather than using the roadmap to communicate the value they expect the product to deliver. A customer-centric attitude is a habit every PM is well advised to develop.

Product Research 54

Product Research Product Management Product Manager Weak Development Team 54

Gainsight

MARCH 21, 2019

These are just as bad for business. But if your customers are here, achieving value while also having a poor experience, they’re usually not at risk of churn. How to stop it: This is great white-space for collaborating more closely with your product team. On the other hand, how well do you know your product roadmap?

Customer Feedback 78

Customer Feedback Customer Experience User Testing Feedback Software 78

UserVoice

JULY 31, 2017

You have a customer who has already bought, downloaded, or signed up for your product and is getting ready to use it for the first time; they haven’t formed any bad habits, but they haven’t formed any good ones either–if you want a real “in the wild” look at how customers approach your product here it is. Think about it for a minute.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Alchemer Mobile

MARCH 18, 2021

While we encourage you to download the full guide and dive into the data, we also hosted a webinar revealing some of the key takeaways from the report if you prefer to digest information in video format. During the webinar, you can engage with Team Apptentive by chatting along, I hope you do that. So make sure you do that.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

OCTOBER 29, 2020

In a sense, this brings the Product Marketer a lot closer to the Product Team than a ‘regular marketer’- so we can say that the product marketer acts as a bridge between the product and the marketing team. Even though Natalia works as a part of the Marketing Team, she is very close to the Product Team.

Analytic Tools 99

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 99

Userzoom

JUNE 9, 2020

You know, the type of research at the end of development that often leads to lots of suggestions but are often too late to ever be implemented? Use your analytics, product teams, front-line customer teams, and explore all this data. The most common response I am seeing is reverting back to very late stage tactical research.

User Testing 121

User Testing Product Research Research Software UX 121

Gainsight

JUNE 29, 2021

The need for a team to manage customer relationships and needs became clear as companies started losing customers. SaaS companies have pioneered Customer Success as a function, building dedicated teams to manage relationships and make sure customers are happy and seeing value from a product or service they purchased.

Reporting Tools 40

Reporting Tools User Testing Weak Development Team Onboarding KPIs 40

Userpilot

NOVEMBER 15, 2021

Interactive help centers enable your business to support more customers and improve customer satisfaction without having to rely solely on your support team. Segmentation features aren't very intuitive and may require additional help from a developer. The poor UI design may actually slow your team down. Professional.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

ProductPlan

FEBRUARY 14, 2019

And, in some cases these marketing metrics can even influence the product roadmap. Marketing teams use acquisition metrics to measure the effectiveness of marketing initiatives designed to attract new customers. Get in sync with your marketing team early in the product development cycle. A conversion can take many forms.

Onboarding KPIs 61

Onboarding KPIs Analytic Tools Marketing Data Visualization 61

ProductPlan

JULY 11, 2019

Product teams must not only create an amazing product, they also need to set the stage for the product getting the awareness it requires for trial and user adoption. To avoid an unsuccessful launch and weak usage, product teams and their product marketing counterparts must be in lockstep. Rinse and repeat.

Customer Experience 66

Customer Experience User Testing Weak Development Team Development Team Review 66

ProductPlan

DECEMBER 21, 2020

Is it Time to Declare Roadmap Bankruptcy? Whether your product finds a market or falls flat, your team needs to understand why this outcome occurred. That way, you’ll know if your strategic plan is working and your roadmap is on the right track, or if it’s time to declare roadmap bankruptcy.

Roadmap 73

Roadmap Software Review Weak Development Team Customer Experience 73

Userpilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Provide the necessary training for your sales teams. Use webinars to provide additional value to existing customers.

Feedback Software 105

Feedback Software Research Software Analytic Tools User Testing 105

ProductPlan

DECEMBER 21, 2020

Is it Time to Declare Roadmap Bankruptcy? Whether your product finds a market or falls flat, your team needs to understand why this outcome occurred. That way, you’ll know if your strategic plan is working and your roadmap is on the right track, or if it’s time to declare roadmap bankruptcy.

Roadmap 52

Roadmap Software Review Weak Development Team Customer Experience 52

The Product Coalition

JUNE 24, 2018

TL;DR: Webinar Product Owner Anti-Patterns The sixth Hands-on Agile webinar product owner anti-patterns addresses twelve ways to improve a product owner’s skill set. as the scrum master or scrum team?—?should The Third episode covers the weak product owner: The PO has not learned to say no to stakeholders demanding new requests.

Webinar 68

Webinar Weak Development Team Agile Product Research 68

ProductPlan

DECEMBER 21, 2020

Is it Time to Declare Roadmap Bankruptcy? Whether your product finds a market or falls flat, your team needs to understand why this outcome occurred. That way, you’ll know if your strategic plan is working and your roadmap is on the right track, or if it’s time to declare roadmap bankruptcy.

Roadmap 40

Roadmap Software Review Weak Development Team Customer Experience 40

Userpilot

DECEMBER 8, 2022

Product failure is often attributed to poor UI/UX. Use customer feedback and requests to inform product development but not before you validate them. When launching a product , teams face a number of obstacles. SaaS startups fail due to poor product market fit. Product failure results from poor product-market fit.

Feedback Software 98

Feedback Software Research Software User Testing Analytic Tools 98

The Product Coalition

MAY 25, 2018

TL;DR: Webinar Product Backlog Anti-Patterns The third Hands-on Agile webinar product backlog anti-patterns covers common problems from out-dated and oversized tickets to the part-time proxy product owner and his or her idea repository. It covers more than 160 scrum anti-patterns that hold your scrum team back.

Webinar 60

Webinar Agile Product Research Customer Experience 60

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. As anyone who has developed a training center will tell you, the number one goal of this effort is to get people to utilize training materials.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

DECEMBER 6, 2022

Asana – a project management tool that helps you cut tasks into smaller sizes, assign them to relevant teams and individuals, and track progress. Notion – a digital asset management tool to help centralize brand assets and provide clear SOPs to guide your marketing teams and professionals. Effective project management.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

ProductPlan

MARCH 24, 2020

But if you set a goal to improve your product roadmapping habits, letting that resolution slide can also harm your product, your company, and your career. In this post, we’ll discuss some habits that will help you keep your roadmap more accurate, up to date, and useful all year long. Why Good Roadmapping Habits Matter.

Roadmap 45

Roadmap Research Software Weak Development Team Product Research 45

ProductPlan

DECEMBER 1, 2021

The product team must then develop and execute its product strategy within those boundaries. The founding team sees long-term value in not having to make decisions based on the demands of outside owners. Watch our webinar on aligning your product strategy. For example, will the team be office-based or remote?

Product Strategy 88

Product Strategy Strategy Onboarding KPIs User Testing 88

Tyner Blain

APRIL 7, 2015

Last month, Mike Smart of Egress Solutions and I gave a webinar for Pragmatic Marketing on product roadmapping when working in agile environments. One attendee asked, “ Please explain how a prioritized list of features is not a roadmap? Described something (bad) which was not a roadmap. Why and What and When.

Roadmap 74

Roadmap Agile Customer Experience Weak Development Team 74

The Product Coalition

FEBRUARY 8, 2020

Hence, if you recognize some anti-patterns in your daily work, why don’t you ask the rest of the Scrum Team for support? The Role of the Product Owner According to the Scrum Guide “The Product Owner is responsible for maximizing the value of the product resulting from work of the Development Team.” Source : Scrum Guide 2017.

Weak Development Team 78

Weak Development Team User Testing Product Research Technical Review 78

The Product Coalition

JUNE 5, 2018

Thanks to Jay Reed, Flickr We were recently lucky enough to spend some time with a talented team building a new B2B SaaS product within a global organization. Q2: Would you take a large customer who lifts your business to the next level but who has specific product requirements blocking your development resources for months?

Feedback Software 60

Feedback Software User Testing Customer Feedback B2B 60

Usersnap

NOVEMBER 4, 2021

Both roles are big players within an agile team (or scrum team) of a business. A product owner’s role tends to be more tactical, and they work with the scrum team to make the product manager’s plans a reality. Check out our webinars for that now! Then, they work with the development team to achieve those goals.

Product Research 52

Product Research User Testing Feedback Software Weak Development Team 52

Userpilot

SEPTEMBER 9, 2020

While most marketers are familiar and well-equipped with code-free tools that allow them to run such experiments, product managers often think they would need to involve development resources each and every time they want to test something. That’s a bad mistake. Hence, they need to outsource it to their developers.

Onboarding KPIs 100

Onboarding KPIs Customer Experience User Testing Data Visualization 100

Userpilot

OCTOBER 6, 2022

According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Develop solid internal communication systems. Customer service teams can monitor and solve all customer issues and queries on the same platform as Zendesk. Public roadmaps.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

ProductPlan

DECEMBER 13, 2018

.” And for agile product teams, this sentiment couldn’t ring more true. One type of change tends to be the most frustrating of all for product teams: unplanned work popping up mid-sprint. We discussed this exact predicament in depth during our recent webinar, Setting Priorities: How to Balance Planned vs. Unplanned Work.

Weak Development Team 61

Weak Development Team Management Management Webinar 61

Userpilot

AUGUST 15, 2023

It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. To succeed at this stage, you need to coordinate your marketing efforts with your product team. Finally, you must analyze customers’ in-app activities after launch to drive retention.

Product launches 98

Product launches User Testing Feedback Software Research Software 98

ProductPlan

MAY 7, 2019

Roadmaps. / Ensuring everyone is striving toward the same strategic goals while still working and thinking independently isn’t easy, particularly when the organization is broken out into separate teams. With more users on the Facebook platform the team is able to optimize everyone’s feed to deliver more value to users.”.

Customer Experience 85

Customer Experience User Testing Weak Development Team Roadmap 85

Revulytics

AUGUST 8, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. Developers don’t say I code features.

Research Software 54

Research Software Product Research User Testing Reporting Tools 54

Userpilot

OCTOBER 18, 2023

The best ways to promote customer retention differ depending on the stage of development your SaaS is at. But that means different things at different stages in your business’s development. And by comparing acquisition campaigns and channels against early churn – to see where “good” and “bad” users are coming from.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Reporting Tools 52

Userpilot

NOVEMBER 6, 2020

In this post, we’re going to provide you with the best Product Marketing tools for each Product Marketing Job-To-Be-Done – which are critical for allowing your product marketers to do their work independently from your dev team or graphic designers! Now – how are they supposed to do it without development skills though?

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76

Business of Software Conference

SEPTEMBER 3, 2019

We thought ‘Hey we’re on the right trajectory’ and then 2009 came and we thought ‘Oh crap this is going somewhere very bad.’ All of a sudden magically out of nowhere they said ‘Hey you know we’d like to do an article’, because it came time for renewal and we’re like ‘Well we’re poor’. They did a cool article.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40

Userpilot

AUGUST 7, 2019

In other words, the mission of Customer Success teams is to make sure that your users are satisfied, happy, and that they’re meeting their goals with your product. If the person who introduced your product to the entire team leaves the company, the other part of the company will continue to use your product.

Feedback Software 65

Feedback Software Customer Experience User Testing Research Software 65

Intercom, Inc.

MAY 31, 2022

We recently hosted the debut session of our CX for Growth webinar series, with guests Great Question. CX for Growth is a webinar series hosted by the Startups team at Intercom, a casual, interview-style monthly session featuring special guests and exploring customer experience topics that help to drive growth in your business.

User Testing 210

User Testing Customer Feedback Feedback Software Product Research 210