The Product Coalition

JANUARY 16, 2024

“Everyone has a plan until they get punched in the mouth” — Mike Tyson I’ve wrestled with weak roadmaps — even some downright disasters. Product managers and their teams start with enthusiasm, hit the ground running, and create a solid roadmap. It was time to reset and reinvest in our strategy and roadmap. Where were we heading?

Roadmap 110

Roadmap Development Team Review Technical Review Weak Development Team 110

The Product Coalition

NOVEMBER 13, 2023

The Critical Role of Product Strategy When Money Is Scarce (Part 2 — Rounds A, B, and Later) When you start selling your product, you feel great, but that doesn’t last for too long. A product strategy is often the missing link that would convert your efforts into actual revenue. Here is how it works.

Product Strategy 121

Product Strategy Strategy User Testing Weak Development Team 121

The Product Coalition

DECEMBER 4, 2023

The Critical Role of Product Strategy When Resources Are Limited (Part 2 — Rounds A, B, and Later) When you start selling your product, you feel great, but that doesn’t last for too long. A product strategy is often the missing link that would convert your efforts into actual revenue. An economic downturn, a war — you name it.

Product Strategy 110

Product Strategy Strategy User Testing Weak Development Team 110

Atlassian

JANUARY 28, 2022

It also shortchanges your team by denying them opportunities for professional growth. That means they’re missing out on the tremendous value and opportunities that delegating would provide to them and to their team members. When you fail to delegate, you’re not only cheating yourself, you’re cheating your team. 5-second summary.

Weak Development Team 140

Weak Development Team Reporting Tools Leadership Feedback Software 140

Mironov Consulting

DECEMBER 5, 2023

  (For fun, let’s call those things strategies.) Pure revenue may be helpful for the Sales organization, since they probably need to hire 35% more account teams each year.  ” And this is usually wrapped around an organizational ownership fistfight about who “owns” company-level strategy. 

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. Without training, it’s like being a trash collector sinking in quicksand, with lunatics lobbing stuff at you.

Weak Development Team 95

Weak Development Team Development Analytic Tools User Testing 95

Intercom, Inc.

SEPTEMBER 4, 2019

Sales has an unavoidable reality: sometimes, your team won’t hit their numbers. If your team isn’t reaching their goals, what are you doing as a leader to help them get up and over the line? This coaching helps them drive their team and their company to greater productivity and higher sales.

Weak Development Team 175

Weak Development Team Data Visualization Outbound Sales Training 175

The Product Coalition

MARCH 23, 2020

From objectives to roadmap, the strategy behind product development?—?Part Objectives key results (OKR) is a popular management strategy framework for defining and tracking objectives (goals) and their outcomes. What are OKRs? This framework, which is widely common in medium?—?large

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Weak Development Team Roadmap KPI Strategy 78

Mironov Consulting

NOVEMBER 10, 2016

While sales teams stereotypically rally around contests, talk sports and drink coffee (which is for closers)… development teams may sit silently side-by-side-side most of the day engaging in multiple Slack conversations, taking breaks for air hockey or exchanging giphys , and critiquing each other’s code indents.

Weak Development Team 96

Weak Development Team Development Technical Review Outbound 96

The Product Coalition

OCTOBER 20, 2020

It’s understandable that most of us don’t make time for personal development. Who wants to spend time after a hard day of work learning and developing when they could be kicking back with a beer and watching The Crown? A few months ago, I introduced a concept I have developed called the PM, or Product, Quadrants.

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Weak Development Team Development Product Research Technical Review 100

The Product Coalition

MARCH 5, 2023

Not only does this help them develop their skills and expertise, but it also ensures that your team is constantly improving and growing. It’s a very positive shift, for feedback is essential for growth and development. Lead by example, and demonstrate the skills and behaviors that you want to see in your team members.

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Weak Development Team Product Management Product Manager Management 123

The Product Coalition

SEPTEMBER 4, 2020

I became director of communications, leading the development of intranets and web applications. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making. Designers vs Developers The work culture in this large organization was unlike anything I’d ever experienced.

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

Mind the Product

DECEMBER 12, 2019

At a time when so much of today’s B2B ecosystem is built around software products, I believe it has become incumbent on the people responsible for designing, developing, and building these products to take back leadership of how our companies are run, and lead us all back to a culture of responsible growth. Here I’ll discuss how.

Weak Development Team 123

Weak Development Team User Testing Customer Communications B2B 123

Userpilot

NOVEMBER 19, 2022

So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Customer service KPIs measure the performance of customer service teams and customer support management. Measure the performance of your support team. What are customer service KPIs?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

MARCH 15, 2022

Why a go-to-market strategy plays an integral of your SaaS product success? This is where the GTM strategy comes in. In this blog post, you’ll learn everything about go-to-market strategies. Successful product launches stand on the back of an effective GTM strategy. What is a go-to-market (GTM) strategy?

Research Software 97

Research Software Strategy Customer Experience User Testing 97

Product Management University

NOVEMBER 17, 2022

Convincing stakeholders the above supports company goals (product strategy). Getting product teams to “consistently” operate with this mentality…still a challenge! The greater the clarity on the WHO, WHAT & WHY market-facing part of product management, the easier the design and development execution.

Reporting Tools 130

Reporting Tools Weak Development Team Marketing Product Management 130

Userpilot

JANUARY 6, 2022

WalkMe is another of the major players in digital adoption platforms, and primarily markets itself to users who want to create product tours for employee training and onboarding. This may not happen because your product is bad, but rather because the user can’t find or understand the feature that they need. Reason #1 – Churn.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Software Review 98

Intercom, Inc.

OCTOBER 22, 2019

Sales managers looking to stand out among their peers would do well to focus on four things: prioritizing work that will move the needle, making sure the right people are on their team, thinking about initiatives that will improve the business (not just themselves and their reps), and developing a solid decision-making framework.

Weak Development Team 123

Weak Development Team Inbound Outbound Framework 123

The Product Coalition

JANUARY 12, 2023

Not enough people spend enough time on defining vision and purpose Most value propositions are weak Companies don’t adapt their team typology to make a product Very few products are indeed prioritized by value User Reasearch and UX are ofter used in the wrong way 1. Here is what I noticed. targeted and user centric. Like in a startup.

Product Research 126

Product Research User Testing Weak Development Team Customer Experience 126

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I Unlike featured-based roadmaps, which focus on the delivery and output of capabilities, outcomes-oriented roadmaps prioritize desired outcomes or results — a key element of product strategy. Outcomes that initially float to the surface are often weak.

Roadmap 118

Roadmap Feedback Software Onboarding KPIs User Testing 118

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

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Weak Development Team Customer Experience User Testing Customer Feedback 171

Userpilot

JANUARY 3, 2023

This article will discuss 10 actionable strategies to help you drive more customers by improving MQL to SQL conversion rate. MQL is a potential customer fit for your business, reviewed by the marketing team. The marketing team reviews and confirms the MQL before sending it to the sales team. Let’s dive in!

User Testing 98

User Testing Feedback Software Research Software Customer Experience 98

Sequent Learning

JULY 25, 2022

You’ve been working at home, you miss your team. ” Have you been paying attention to your professional development as a product manager? Build and cultivate collaborative teams, even if everyone’s virtual. However, contemplation allows you to think more carefully about your strengths and weaknesses.

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Weak Development Team Customer Experience Reporting Tools Development 40

Mironov Consulting

DECEMBER 17, 2023

  The upside (for the sales team) is huge, and the cost (for product/engineering/support) is diffuse.    Closing this $480k/year license deal is highly visible to the exec team and Board.  Their market strategy team realizes they need one more field mapped.    Far away. 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

The Product Coalition

FEBRUARY 24, 2023

The Scribe Product Owner A scribe is like a really poor waiter in a restaurant. A scribe just takes your order regardless, of whether it’s a good or a bad idea, they don’t add any value. Most people who order my classes are in that situation, and when they come to me for product owner training, they come with a couple of myths.

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Weak Development Team Vision Customer Experience Data Visualization 127

Roman Pichler

JUNE 4, 2019

I find it helpful to use the product roadmap so that it connects the overall product strategy with the product backlog, as shown in the picture below. Sometimes it even makes sense to employ a release train and timebox major product releases, for example, to coordinate different products or regularly offer improvements to the users.

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Roadmap Weak Development Team Customer Experience User Testing 250

Intercom, Inc.

DECEMBER 8, 2020

But with so much data to consider, how can you define the help desk metrics that matter for your team? Help desk metrics are measurements that allow you to track your performance and effectively adjust your strategy to provide better customer support. What are help desk metrics? Ticket volume or total conversations.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Lenny Rachitsky

APRIL 2, 2024

PMs and VPs of Product), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), and my swag store (great gifts for your favorite PM, or yourself!) “How Duolingo reignited user growth,” by Jorge Mazal , is my #1 most popular post of all time. But the story didn’t end there.

Analytic Tools 118

Analytic Tools Customer Experience Weak Development Team Data Visualization 118

Product Innovation Educators

FEBRUARY 12, 2024

How product management teams can make better innovation decisions I am interviewing speakers at my favorite annual conference for product managers, the PDMA Inspire Innovation Conference. This episode is sponsored by PDMA, the Product Development and Management Association. I would say that was a pretty bad decision.

Software Review 102

Software Review Weak Development Team Research Software Product Research 102

Gainsight

JULY 5, 2022

It is increasingly apparent that having a CS Ops team and leader is becoming a necessity. However, to completely leverage the expanding customer success effects, your CS leader needs an individual or team to help map out the where, when, and how customer success intersects your daily operations and transforms your customers’ journey.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59

The Product Coalition

MARCH 18, 2022

Founders with fresh capital and ambitious growth plans are deciding whether or not to double down on the core value proposition and find repeatable sales/marketing strategies for acquiring new customers. Perhaps the sales team isn’t trained adequately. Are there capacity or incentive issues?

Customer Experience 193

Customer Experience Onboarding KPIs User Testing Customer Feedback 193

Mind the Product

FEBRUARY 20, 2020

Ultimately, your resume should itself signal that you have the skills required to be a successful product manager on any team. As a hiring manager, I want to hire great storytellers, s o the team can work towards a unified vision. . Use this article as a guide to polish your resume and improve your job-hunting prospects. Storytelling.

Data Visualization 153

Data Visualization Weak Development Team User Testing Product Research 153

UX Studio: Product Management

JUNE 22, 2021

They get most of the recognition, but they also have to be involved in everything, which is super tiring and often leads to stress, burnout, and bad health. They don’t have to make every decision and double-check everything done by their teams. Context: the most important tool to empower your team. All without their manager.

Data Visualization 130

Data Visualization User Testing Analytic Tools Weak Development Team 130

Product Innovation Educators

AUGUST 10, 2020

Do you and your product teams have the characteristics required for success? The Product Team Performance study has been identifying the characteristics of high-performing teams since 2012. It’s a performance study comparing factors of product teams that excel versus those that struggle.

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Weak Development Team Product Research Reporting Tools Data Visualization 84

Userpilot

MARCH 7, 2024

AI writing assistants help teams make their microcopies concise but informative and engaging. User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails. Exclusive events, webinars , and training sessions. Is the 12% engagement rate good?

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

The Product Coalition

AUGUST 23, 2023

More than anything, I wanted to maintain the team’s motivation. So I did what every well-trained consultant knows to do — I asked a question. A purpose we could share with the company’s leadership team, customers, and those working on the product. What does the product mean to you?” Problem solved, or so I thought.

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Weak Development Team Customer Experience Technical Review Customer Feedback 133