UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. But what is usability?

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The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. This was due to incorrect contribution amounts, the system not finding an account, or invalid employer data. These system errors increased our backlog and costs, and delayed enrollments.

Research Software 384

Research Software Product Management Product Manager Systems Review 384

Alchemer Mobile

APRIL 13, 2021

While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Ratings and Reviews. star rating, and had 488 app store reviews. star rating, and had 7,549 app store reviews.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Product Innovation Educators

MARCH 3, 2025

Experimental Approach One of their key experiments involved a blind testing methodology. Surprising Results In these blind tests, the AI-generated needs statements performed just as well asand in some cases better thanthose crafted by human analysts. Authenticity – How true was the need to what customers actually said?

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Then iron out any adjustments as a result of these reviews. Let’s dive into detailed guidance for each step.

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Strategy Technical Review Product Strategy Product Research 121

Product Talk

MAY 14, 2025

Chi started sitting in on quarterly business reviews with top vendors. These were review sessions Chis companys account management team was already having, and they gave her the chance to ask vendors about their order volume. Vendor integrates with a webhook system to receive status updates. Vendor creates a draft order.

Product Research 133

Product Research User Testing Technical Review Systems Review 133

Product Talk

APRIL 16, 2025

This mostly worked, but it required a lot of administrative work to keep our systems in sync. There were dozens more that required that we make changes in all of our systems. At the heart of all of my administrative troubles was the need to move data in between disparate systems and to make sure that all of these systems were in sync.

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Feedback Software Product Research Customer Experience User Testing 165

The Product Guy

JANUARY 7, 2025

An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. By collaborating with residents and testing new formats or themes, we could design events that truly resonate and foster a sense of belonging. Or consider a fitness goal.

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Product Talk

APRIL 9, 2025

Sometimes its due to documentation simply not being a priority. But more often than not, its due to the curse of knowledge. The easiest way to fix this is to test your documentation with real customers. The best teams write and test their documentation before they write any code. Why does this happen? Its an afterthought.

Product Research 136

Product Research Software Review User Testing Technical Review 136

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). The idea is to treat the strategy as a prototype that will undergo many iterations and testing. Testing the Proto-Strategy.

Feedback Software 372

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The Product Guy

MARCH 12, 2025

The most effective teams foster a culture of structured disagreement not consensus where ideas are tested through rigorous debate, but personal attacks and politicking are off-limits. Every meeting becomes a performance review rather than a space for creative problem-solving. They focus on solving real problems and drive impact.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Customer reviews are a great way to track sentiment, and in-app ratings prompts can help inspire customers to leave their thoughts on your mobile experience. In-app ratings prompts.

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User Testing Customer Feedback Feedback Software Customer Experience 246

The Product Coalition

NOVEMBER 12, 2024

The automotive industry’s entrenched methods focused on optimizing these ICE systems, often at the expense of innovation in alternative energy sources. However, the value would be fewer tickets submitted to the help desk and fewer customers canceling due to unreasonable load times. User needs, outcomes, and values must be in alignment.

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Roadmap Automotive Product Research Feedback Software 110

UX Planet

SEPTEMBER 3, 2024

This article reviews 3 popular contribution models: 1. It uses the hybrid model of contribution where the central design system team is responsible for the overall direction. This hybrid model helps the design team keep the system accurate and useful. This hybrid model helps the design team keep the system accurate and useful.

Systems Review 98

Systems Review Software Review Technical Review Healthcare 98

Product Innovation Educators

NOVEMBER 30, 2020

That could be a simple pass-fail scoring or a more complex system. [8:21] The level of complexity of the portfolio management system needs to line up with the decision-making pace of the organization. In some cases, a simpler system is better than a complex system. 8:21] Who is involved in portfolio management?

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The Product Coalition

JUNE 13, 2022

Test management tools are incorporated to store information on the ways testing is to be done, set up testing activities, and report the standing of quality assurance activities. The tools have entirely different approaches to testing and therefore have different sets of options.

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Reporting Tools User Testing Product Research Testing 145

The Product Guy

AUGUST 30, 2017

In fact, our tests regularly failed. As we were getting closer to the end of the year, my senior vice president called me in, to review our progress against our goals. We were testing our code. The result of it were clearly scoped versions, that last about 2 weeks for development, testing, and validation.

Technical Advisors 309

Technical Advisors Product Management Product Manager Technical Review 309

Intercom, Inc.

AUGUST 11, 2020

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. Think about the impact that racism has already had in tech. Know the scope of the issue.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. For example, more customers than ever have had to pivot to online shopping; for many, this has come with an added level of stress due to factors like shortages in supply chains and delivery delays. With empathy. “I

User Testing 223

User Testing Reporting Tools Customer Feedback Customer Experience 223

Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

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UX Planet

JANUARY 29, 2024

Exploring How AI Will Revolutionize Design System Creation, Maintenance, and Usage Design systems are an important part of every product app or website. Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process. But how will it be affected?

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Analytic Tools Systems Review Data Visualization Software Review 98

UX Planet

JANUARY 22, 2025

Problem Brief Over a span of 4 weeks, we tested Civians platform and created design solutions to improve the overall user experience of the dashboard. We concentrated on three primary goals for optimal insights of the redesign: Overview We used various recruitment tools to interview and analyze insights through 8 moderated usability tests.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

UX Planet

MARCH 9, 2025

What parts of the system design will be addressed? This is especially valuable for large systems that contain many different parts. This can include user research and discovery, heuristic evaluation, and results of usability testing. is another common question asked by stakeholders when they review the proposal.

Product Research 115

Product Research Research Software Feedback Software User Testing 115

Intercom, Inc.

AUGUST 11, 2021

We believe there’s only so much you can do with automated tests and pre-production environments. Monitoring and alerting systems aren’t perfect, and it can take some time for the customers to notice problems and report them to the support team. We all deal with business-critical legacy systems from time to time.

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282

Userpilot

APRIL 16, 2025

This fragmentation occurs when critical business information becomes scattered across disconnected systems, creating dangerous blind spots for product managers trying to make informed decisions. Lets say youre testing a longer onboarding flow after a feature release and tracking results through your analytics platform. Sound familiar?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

Research Software 124

Research Software Feedback Software Product Research User Testing 124

Product Innovation Educators

OCTOBER 7, 2024

By using prototypes wisely, product teams can figure out what truly meets customer needs and test solutions before launching them in the market. Fifty-one percent of the design experience should be spent in the prototyping, testing, and iterating phase.

User Testing 283

User Testing Feedback Software Customer Feedback Product Management 283

Lenny Rachitsky

JANUARY 7, 2025

You’ll find a collection of battle-tested prompts, real-world examples, and a step-by-step guide you can put into practice immediately. IDEs) that help you write code with the help of AI Let’s review the most popular tools in each category to see what they can do and what we can build.

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Feedback Software Data Visualization ChatGPT Software Review 142

UX Planet

MAY 1, 2025

Below are the principles that help me avoid getting overwhelmed by Figma files, deadlines, and reviews, and instead focus on the essence: creating valuable products that userslove. Make it, test it, and refine itlater. The important thing is to be able to test and move on. Naming conventions: Organizing your design system 5.

Feedback Software 59

Feedback Software UX Technical Review Systems Review 59

Alchemer Mobile

FEBRUARY 2, 2021

These steps are designed for even the humblest of budgets and will help not just with acquisition, but with the entire spectrum: validation, testing, engagement, retention, referrals, and revenue. Now it’s time to put your app and positioning to the test. REGISTER YOUR DOMAIN AND CREATE A LANDING PAGE. Register your domain (e.g.,

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Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. If you look into the problem carefully, you’ll see that all the relevant reasons for failure : changing requirements, weak arrangement, insufficient investment and test activities? evaluate?—?improve”

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User Testing Feedback Software Product Research Research Software 158

UX Planet

DECEMBER 6, 2024

Satisfaction leads to positive reviews, recommendations, and increased user retention. There are various types of e-learning apps, each designed to serve different educational needs and preferences: Learning Management Systems (LMS): With these platforms, you create and manage educational courses or training programs.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Intercom, Inc.

MARCH 31, 2020

From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients’ systems, these companies are doing amazing things. Many medical offices and hospitals are extremely crowded due to COVID-19.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

The Product Coalition

DECEMBER 28, 2020

They have a number of strategic benefits… They deliver high quality and service due to the importance of the relationship to both organisations. Partnership Framework How to create effective partnerships The following is a list of principles to supplement standard procurement practices (RFPs, due dil, legals, supplier evaluations etc.).

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Feedback Software Technical Review Technology Systems Review 179

UX Planet

DECEMBER 6, 2024

Natural Language Processing (NLP) is another game-changer, making it possible for systems to understand and respond to human language. Rapid prototyping and building user journeys is one area where AI shines, enabling teams to quickly create, test, and iterate on design concepts.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Alchemer Mobile

MAY 19, 2021

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Their A/B testing capabilities can uncover how different changes and features impact success metrics such as purchase rates, trial requests, onboarding, survey results, and more.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

The Product Coalition

DECEMBER 23, 2021

Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Businesses can focus on UX/UI testing for accessibility. During testing UX, the team should make sure the path to entering biometrics is simple and quick. And here’s when UX testing steps in.

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Weak Development Team UX User Testing Technical Review 187