Mixpanel

MAY 2, 2023

What’s new in Mixpanel? This makes it seamless to do things like join attribution data with in-product engagement so you can see how truly valuable your acquisition channels are for bringing in healthy customers. But here’s a little secret: More than half of our users today are actually on marketing teams. There are two reasons why.

Data Visualization 119

Data Visualization Analytic Tools Embedded Analytics Marketing 119

Userpilot

MAY 21, 2023

It is extremely time-consuming and pretty stressful because you need to get it right the first time. Before you build a complete feature, run prototype tests to validate the ideas. Always beta-test your features before releasing them to the whole user base. What is a feature release? Let’s get right to it!

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

NOVEMBER 23, 2023

Why do product managers need them? That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features.

Feedback Software 105

Feedback Software Analytic Tools Product Research User Testing 105

Intercom, Inc.

OCTOBER 12, 2022

We’re committed to building a product that helps you understand your customers’ goals and solve their problems in a personalized, contextual way. . Here’s what we’ve built. With a fully configurable messenger, you can choose your desired messenger style and relevant tabs, and showcase personalized content to provide ongoing engagement.

Customer Experience 104

Customer Experience User Testing Branding Messaging 104

Userpilot

FEBRUARY 9, 2023

What is product optimization? How should product managers go about optimizing their products? What are the best product optimization practices? If you’re after answers to these questions, we’ve got you covered! You can use Userpilot analytics and surveys to identify areas for optimization.

Product Research 98

Product Research User Testing Feedback Software Analytic Tools 98

UX Planet

FEBRUARY 2, 2024

The beginning of 2024 brings the introduction of new and excellent UI/UX tools, as well as Challenges to help you improve your skills. If you like implementing new things to improve productivity, you should experiment with them and evaluate the results. You can share your results using the tags #figbruary or #figbruary2024.

Research Software 52

Research Software UX Software Review User Testing 52

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! Feedback loops consist of five key steps: you collect customer feedback, analyze it , acknowledge it, act on the findings, and bring users up-to-date with changes. Let’s get right to it!

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

MARCH 14, 2023

But where do you get started with user segmentation? TLDR; With user segmentation, you divide users into groups based on their shared characteristics (i.e. Identify usage patterns of each user segment to see what users need to solve their JTBDs. Boost product growth by gauging the product needs of each user segment.

Analytic Tools 98

Analytic Tools User Testing Customer Feedback Feedback Software 98

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Problems driving your users to churn, so you can fix them. How your product is serving your users’ needs.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? What metrics you should track? How do you use the insights to improve user engagement? Userpilot is a product growth platform that allows you to collect customer feedback , analyze user in-app behavior , and drive engagement through in-app experiences.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? We’ll also show you tools that will simplify everything.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Armed with the right proactive support approach, you can significantly reduce the number of queries that reach your support team’s inbox, all while keeping your customers satisfied.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

MAY 17, 2022

Are you a product manager looking to add enhancements to your existing product and improve engagement ? But what is a product improvement? There will always be changes, updates, and improvements that need to be implemented to improve user experience and keep products competitive. What is a product improvement?

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Userpilot

MARCH 30, 2022

When your efforts to improve user engagement fail, killing a feature or the entire product might be what you need. But first, you need to consider multiple teams and stakeholders, customers, and the overall impact it has on your business. Make sure you can gather and support it with the proper research behind it.

User Testing 98

User Testing B2B Onboarding KPIs Feedback Software 98

ProductPlan

SEPTEMBER 26, 2019

Until real users get their hands on your product, you can never be 100% sure it works. That’s why product managers leverage beta testing. Internal tests can’t replicate what happens in the real world. A well-run beta program will net a slew of bug reports, suggestions, and additional requests from beta testers.

Feedback Software 56

Feedback Software User Testing Product Research Customer Feedback 56

Userpilot

DECEMBER 6, 2022

Understanding how customers are using your software is key to designing a better product that meets their needs. Access to this type of data can help you to locate bugs and friction in your app, enhance user experience, and retain more customers. You can do this thanks to Userpilot’s newly launched feature, called “heatmaps”.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Intercom, Inc.

SEPTEMBER 3, 2020

At Intercom we believe great things can happen when you have a conversation. Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build?

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? If you wonder about these questions, we’ve got you. What is the customer lifecycle? What is customer lifecycle management?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Userpilot

APRIL 27, 2022

Product launch metrics can be easily overlooked while you become busy with product development, marketing efforts, and launch timeline. So, let’s find out what product launch metrics you can use to ensure successful product marketing and launch. What is a product launch in SaaS? What are the product launch phases?

Onboarding KPIs 98

Onboarding KPIs Product launches Analytic Tools Feedback Software 98

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Mind the Product

APRIL 24, 2018

We didn’t know know if our sales predictions were good or bad. Five hours into day one of public release, after months and months of planning, private and public beta, we started to see some small signs of traction. What problem are we trying to solve? (We What is our positioning?

User Testing 149

User Testing Customer Feedback Customer Experience Data Visualization 149

Gainsight

JANUARY 17, 2020

But what is everyone doing with it? When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. How do you work with your customer-facing teams to gather feedback? How do you prioritize what feedback gets incorporated into the product roadmap?

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Userpilot

JUNE 7, 2022

These both give you insight into your users’ general behaviors , but user research focuses on understanding your users while the other focuses on understanding how they interact with your product. Lab usability testing: Lab usability testing is about getting detailed feedback from a small group of people.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Mixpanel

SEPTEMBER 9, 2020

We spoke with a dozen product managers and data scientists to figure out what kind of content they needed to become more successful with product analytics. Here are a few of the “user stories” we collected: “I’d like to know more about best practices in product analytics.” “I’d GET THE GUIDE. We sourced content.

Analytic Tools 52

Analytic Tools User Testing Product Research Customer Feedback 52

Roy Madden

NOVEMBER 3, 2021

Once he and Adam discovered Feedly’s cybersecurity-specific features, they felt like they had found a cheat code for finding what matters and getting it to the right people, faster. “We Chris and Adam still needed to convince upper management to adopt Feedly for Cybersecurity. Chris Pickard, Cyber Threat Intelligence.

User Testing 96

User Testing Customer Feedback Feedback Software Research Software 96

Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? Because it helps you understand how customers are interacting with your brand across all departments and stages of the user journey. To do that, you need the best engagement tools. The right in-app engagement software will help you to increase in-app user engagement.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. If you’d rather read than listen, we’ve included the full transcription for you below. So we are going to talk about some CX today.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Amir Rozenberg

AUGUST 5, 2017

Also, having to retool your quality strategy costs time and money- and sometimes even employees! Well, in principle, the ingredients are pretty simple: create a realistic analysis of your quality needs set coherent requirements select the correct approach In practice, however, the best plans can be derailed by simple misunderstandings.

Weak Development Team 67

Weak Development Team User Testing Reporting Tools Data Visualization 67

Amir Rozenberg

AUGUST 5, 2017

Also, having to retool your quality strategy costs time and money- and sometimes even employees! Well, in principle, the ingredients are pretty simple: create a realistic analysis of your quality needs set coherent requirements select the correct approach In practice, however, the best plans can be derailed by simple misunderstandings.

Weak Development Team 48

Weak Development Team User Testing Reporting Tools Data Visualization 48

Amplitude

JUNE 29, 2017

They use your product regularly and as a result, know it inside and out. If your product has special features, they know about them and use them religiously. If your product needs an update or two, power users will let you know. They reach out to you first and give you feedback.

User Testing 86

User Testing Customer Feedback Customer Experience Feedback Software 86

Indicative

JUNE 18, 2018

Each month, we will bring you the highlights straight from the event. At June’s event at the SVA Theatre, presenters demoed technology that ranged from helping people with visual impairments navigate the world, to teaching kids about engineering through race cars. What if you could navigate the world through touch?

Analytic Tools 53

Analytic Tools Data Visualization Customer Experience Healthcare 53

ProductPlan

JULY 11, 2019

Product teams must not only create an amazing product, they also need to set the stage for the product getting the awareness it requires for trial and user adoption. Outside of the product manager, the marketer launching the product should be the most knowledgeable person at your company about that product,” says Marcus Andrews of HubSpot.

Customer Experience 66

Customer Experience User Testing Weak Development Team Development Team Review 66

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. To understand a bit more about the launch, we’ve gathered some of the folks behind it: Thomas Creighton de Farias – Senior Product Education Producer.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

Userpilot

DECEMBER 12, 2022

What analytics functionality does Userpilot offer? Are you ready to dive in? Userpilot is a product growth platform that allows you to harness user data to drive customer engagement and product adoption. Userpilot is a product growth platform that allows you to harness user data to drive customer engagement and product adoption.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Feedback Software 98

Roadmunk

OCTOBER 12, 2017

Product to Product will feature two product people talking about one product-specific topic— like applying machine learning to the right problems and building a healthy PM culture (and what “PM culture” is). Eleni: Can you clarify the difference between AI, machine learning, and deep learning?

Artificial Inteligence 55

Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55

Userpilot

AUGUST 22, 2022

This post will discuss why knowing what customers feel about your SaaS business is important and how to collect and analyze feedback to keep old customers and generate new ones. Customer feedback is all the data you collect about how users use your product and feel about their experience. Let’s begin!

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98