Gainsight

FEBRUARY 7, 2025

The details set the tone for how quarterly and executive business reviews will go, the way customers communicate to your team, and all the other important markers of a happy customer. To be competitive, you must go beyond the standard training offerings and invest in more sophisticated tech built to keep customers engaged and successful.

Onboarding KPIs

Centercode

JUNE 24, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. This guide has all the answers. Download it now What's Delta Testing? A beta test can help get your team, your processes, and your documentation ready to handle that task.

User Testing

Centercode

JUNE 27, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. Some teams treat it as a final round of QA, focused on confirming fixes, catching bugs, or checking technical details. This guide has all the answers.

User Testing

Centercode

JULY 28, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. Look For Patterns and Themes Review your notes to identify recurring themes across interviews. Review recordings of your sessions to identify ways to improve your technique.

User Testing

Userpilot

JULY 12, 2025

No-code solutions: Non-technical teams could set up flows and monitor engagement without involving the engineering team. Quick time-to-value: The team had Userpilot up and running in as little as three days and quickly demonstrated its value to stakeholders. Resource center in Amplemarket.

Data Visualization

Product Talk

AUGUST 6, 2025

I’m a big advocate for this new technology. A few months ago, I started asking, “What does this new technology make just now possible in the context of teaching?” This is the first installment—a webinar I recorded in June 2025 to share my progress up until that point. I do refer to a lot of detailed visuals in this webinar.

Artificial Inteligence

Userpilot

MARCH 27, 2025

After the initial setup, even most non-technical team members can build flows using the visual editor without any developer support. Then there is no better way than reading reviews from users who actually did that! To start using it, youll need developers to integrate Appcues SDK into your app, which is around an hour of work.

Data Visualization

Modus Create

APRIL 10, 2025

EVERSANA ORCHESTRATE MLR automates 90% of common tasks in the complex review process through a single platform thats easy to implement and complies with all regulatory requirements. The platform has been proven to deliver precise, consistent, and high-quality materials for MLR review with an 86% reduction in submission errors.

Technical Review

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Analytic Tools

Alchemer Mobile

NOVEMBER 23, 2021

While you can watch the full hour-long interview here , this post breaks down four of the key lessons we learned from Jessi Alva, Director, Technical Product Management at SAP Concur. About Jessi: Jessi is a director, technical product manager, SAP Concur. “You really need to be technical. That’s just never the case.”

Technical Review

Alchemer Mobile

MARCH 18, 2021

While we encourage you to download the full guide and dive into the data, we also hosted a webinar revealing some of the key takeaways from the report if you prefer to digest information in video format. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript. So make sure you do that.

User Testing

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question. Rightpoint.

Feedback Software

Alchemer Mobile

OCTOBER 14, 2021

“What’s interesting on our side is the Auth0 thought process and philosophy is every company is a tech company or it’s fast-becoming a tech company. Every industry is starting to adopt technology in interesting ways.” ” Download the eBook to read the interviews here or watch the full webinar here.

Technical Review

Intercom, Inc.

JUNE 1, 2021

And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack. Make sure that they integrate seamlessly to create a tech stack that works harder for you.

Data Visualization

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. In fact, a 2017 study found that of the marketers, salespeople, and business owners surveyed, 82% lost up to an hour a day managing different technologies.

Technical Review

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Enhanced customer satisfaction (58%).

Reporting Tools

Nulab

AUGUST 18, 2020

In August, we held a webinar called Offshore software development: Project Management using Backlog in collaboration with our Backlog user, Kiwi Advanced Technologies. On sprint reviews: “Backlog has user-defined task filters that allow you to create a filter for yourself.

Webinar

Gainsight

AUGUST 24, 2020

Such tech-touch onboarding would boost brand affinity for end-users who embrace (and would likely evangelize) a product with robust features and functionality that’s also easy to navigate and has built-in responsiveness and support. . We’ve identified three critical steps for optimizing tech-touch customer onboarding. The next step?

Onboarding KPIs

Userzoom

MAY 20, 2020

The following tips are taken from our latest on-demand webinar , where Mary Luong, Sr. You can download the full webinar below…. WATCH THE WEBINAR. 1) Don’t be too technical. 1) Don’t be too technical. Regardless of whether you work in the tech sector or not, your business and industry has jargons and acronyms.

User Testing

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. During the webinar, Apptentive’s product team shares why it is important to listen deeply to your customers, and how you can use customer feedback to build a truly stellar product.

Feedback Software

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review

Gainsight

SEPTEMBER 28, 2020

When these customers are removed from a higher segment and placed in the “tech touch” or “low touch” level, it is tempting to overlook them. You may find that tech touch or low touch customers have the combined ability to be more profitable than expected in the long term. Managing New Tech-Touch Customers.

Technical Review

Alchemer Mobile

NOVEMBER 25, 2019

In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible. Welcome to today’s webinar. Getting your app up and running is only half the battle.

Feedback Software

Intercom, Inc.

FEBRUARY 10, 2022

So, we decided to host a webinar with three customer support experts and ask them what the biggest trends in customer support are and how they plan to tackle them – from budget cuts to increasingly disconnected tech stacks to employee burnout and turnover. Today’s episode is a roundup of some of those conversations.

Reporting Tools

Alchemer Mobile

JANUARY 28, 2020

While we could chat top product management tools and technologies all day, we believe organizational changes will have the largest impact on this industry in 2020. Due to rapidly-changing technology, customers have high expectations for the products they use. Psst…we just did a webinar on this topic – check it out here ).

Product Manager

Productside

MARCH 24, 2025

From understanding community needs across the five boroughs to designing the physical space, choosing technologies, and planning operations, her job was to build and deliver a complex system that worked for real people. AI Is Not a StrategyIts a Tool Rachel has seen the AI hype cycle beforeand warns against letting tech lead the way.

Analytic Tools

Userpilot

AUGUST 28, 2022

Wondering what the Technology Adoption Curve is? The technology adoption curve shows the distribution of users depending on how quickly and easily they embrace technological innovation. The technology adoption curve shows the distribution of users depending on how quickly and easily they embrace technological innovation.

Analytic Tools

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. Fun fact: The number of surveys sent in 2020 increased by 50% year-over-year (for more mobile engagement benchmarks like this, register for our upcoming webinar ). Why is this? Message centers.

Feedback Software

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. Think about evergreen resources you could have your support team send to customers while your chat is winding down, like: Upcoming or previously recorded webinars. Blog posts.

Research Software

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. According to our research, 42% of support leaders believe they will not meet their goals this month due to the outbreak.

Customer Experience

Userpilot

JULY 23, 2024

TL;DR A marketing tech stack is any combination of software tools that marketing teams use to improve their campaigns. The typical marketing technology stack is made up of tools from different categories. Search Engine Optimization Tools that help with optimizing content, keyword research , and technical aspects.

Analytic Tools

Intercom, Inc.

JULY 2, 2019

Otherwise, you may end up adding sales tools to your team’s tech stack that don’t really solve the issue at hand, or you’ll have a hard time proving a positive ROI on the changes you’ve made. You can create new subscriptions, upgrade existing ones or just review billing details, all while you’re chatting. Salesforce.

Data Visualization

Intercom, Inc.

FEBRUARY 3, 2022

Social media comments, online reviews, and customer satisfaction surveys are particularly useful to assess the success of your strategy. Liam: So, I was talking about all of your books and webinars and businesses and the whole shebang. I’ve done, I don’t know, 75 to a hundred webinars a year for 10 years.

Customer Experience

Product Innovation Educators

MARCH 4, 2025

To answer this question, they employed a technology called supervised fine-tuning. This discovery challenged a common assumption that machines would struggle with the emotional aspects of customer research due to their lack of human empathy. As product professionals, we’re trained to identify problems and create solutions.

Artificial Inteligence

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Rapid technological advancements impacting features. Technological disruptions impacting the fintech landscape. Basic financial reports.

Analytic Tools