Mind the Product

DECEMBER 12, 2019

At a time when so much of today’s B2B ecosystem is built around software products, I believe it has become incumbent on the people responsible for designing, developing, and building these products to take back leadership of how our companies are run, and lead us all back to a culture of responsible growth. Here I’ll discuss how.

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Weak Development Team User Testing Customer Communications B2B 123

Split

AUGUST 18, 2022

However, there are simple testing ideas you can try to make the most of a difficult situation. When decisions become difficult to make, A/B tests offer an accurate and reliable estimate. What are examples of cost savings that you want to A/B test? The best approach is to run an A/B test. Cost Saving. Cheaper Providers.

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User Testing Customer Experience Product Research Testing 98

The Product Coalition

MARCH 8, 2024

The important basis is the development of a strategy for short- and long-term digital transformation based on business results rather than technology. Involve them in strategy development, gather their input, and address their concerns. Ensure they have the necessary training and support to adapt to the new ways of working.

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Enterprise Research Software Feedback Software Strategy 125

The Product Coalition

JANUARY 12, 2023

Not enough people spend enough time on defining vision and purpose Most value propositions are weak Companies don’t adapt their team typology to make a product Very few products are indeed prioritized by value User Reasearch and UX are ofter used in the wrong way 1. Here is what I noticed. targeted and user centric. Like in a startup.

Product Research 125

Product Research User Testing Weak Development Team Customer Experience 125

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

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Weak Development Team Customer Experience User Testing Customer Feedback 171

Mironov Consulting

DECEMBER 17, 2023

  The upside (for the sales team) is huge, and the cost (for product/engineering/support) is diffuse.    Closing this $480k/year license deal is highly visible to the exec team and Board.  Their market strategy team realizes they need one more field mapped.    Far away.    Hard to see. 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Modus Create

SEPTEMBER 30, 2020

Automated tests can help to speed up delivery, reduce errors, and save testing engineers time to run comprehensive and complex tests. However, before automating all test cases, it is necessary to make a rigorous assessment of what can be automated, when, how, and what cost and effort is required to achieve the goal.

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User Testing Software Review Product Research Testing 98

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Some frequent bad outcomes from this confusion: We never finish our MVP. Here’s why…. What To Do?

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Technical Advisors User Testing Weak Development Team Customer Experience 142

Centercode

NOVEMBER 23, 2020

Why does AI that performs so well in a lab underperform when it’s out in the real world? Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning. So what can you do about this?

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Research Software User Testing Reporting Tools Feedback Software 98

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. Many companies expect product managers, designers and other roles to be able to deliver good user interviews, but the training is often by trial-and-error. I sometimes like to frame it as a hypothesis that I’m testing.

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User Testing Customer Feedback Customer Experience Data Visualization 123

UX Studio: Product Management

JUNE 22, 2021

They get most of the recognition, but they also have to be involved in everything, which is super tiring and often leads to stress, burnout, and bad health. They don’t have to make every decision and double-check everything done by their teams. Context: the most important tool to empower your team. All without their manager.

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Data Visualization User Testing Analytic Tools Weak Development Team 130

Mind the Product

FEBRUARY 14, 2020

” Janna still finds she asks, and is asked about, the same thing whether she’s consulting, training, mentoring, or as a CEO. While we might think of all debt as bad, Janna says this isn’t the case. Janna recommends usability tests to cull your design debt. Get team members to perform a series of tasks on each.

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Weak Development Team Customer Experience User Testing Roadmap 186

UX Planet

DECEMBER 15, 2023

Understanding your organization’s UX maturity is the first, most crucial step toward recognizing the strengths and weaknesses of your organization. It also helps in saving on directionless development costs. It entirely depends on the number and size of features and development deadlines.

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UX User Testing Development Team Review Customer Experience 92

Userpilot

JANUARY 3, 2023

MQL is a potential customer fit for your business, reviewed by the marketing team. The marketing team reviews and confirms the MQL before sending it to the sales team. An MQL is primarily a sales-ready contact but is not yet ready for direct, one-on-one attention from the sales team. Let’s dive in!

User Testing 98

User Testing Feedback Software Research Software Customer Experience 98

The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I An outcome-oriented approach helps teams remain focused on the bigger picture, ensures efforts go toward delivering meaningful value to customers, and gives them the freedom to figure out the best way instead of having ‘the way’ committed well before discovery.

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Roadmap Feedback Software Onboarding KPIs User Testing 117

The Product Coalition

MAY 27, 2021

The Most Common Product Management Interview Questions What do you see as a Product Manager’s main role within product development? How do you see your career developing in the next 5 years? What are your main strengths and weaknesses? What do you see as a Product Manager’s main role within product development?

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Weak Development Team User Testing Product Management Product Manager 158

Modus Create

APRIL 5, 2022

The fundamental issue remains not considering security while developing software. . This post aims to answer the eternal questions: Why do developers omit security? What can be done to increase security awareness while developing code? Silos in Development and Security. Is there a cure for that state of mind?

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Weak Development Team Software Review Development Systems Review 52

The Product Coalition

OCTOBER 12, 2023

When the Higher-Powers have made their decision, it’s up to the team to de-risk in real time: A pragmatists survival guide to un-validated demands. Often, as teams, we have the head-space and capacity to push back, challenge, or provide evidence based alternatives. An invasive species has appeared, and it has root rot.

Data Visualization 121

Data Visualization Analytic Tools Feedback Software User Testing 121

Mironov Consulting

JUNE 27, 2020

On our side, we have expensive/talented/experienced sales teams that either close their few big deals this quarter or are put on notice. While we don’t know everything that’s been said during a 3-or-6-or-9 month sales effort, good sales teams will have briefed us on hot topics. Roadmaps are shared. Demos are shown. Why Does It Matter?

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User Testing Customer Experience Weak Development Team Enterprise 137

UX Studio

MARCH 1, 2024

We formulated a dedicated team consisting of three researchers and three designers. While some team members immersed themselves in articles and courses, others extensively tested AI tools within the given timeframe. Read on to get a sneak peek at our research team’s conclusions.

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Data Visualization Research Software Product Research Analytic Tools 97

BrainMates

JUNE 30, 2019

In this sense, they have developed a superpower, and extra sense – a ‘spidey sense’ Spiderman is known for his spidey sense. But how do Army, Navy and Airforce folks develop their spidey sense? They train and they practice the same fundamental activities over and over, on a daily basis. What is continuous learning?

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Weak Development Team User Testing Development Data Visualization 73

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ). Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

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Development Team Review Weak Development Team Feedback Software Product Research 113

Mind the Product

FEBRUARY 20, 2020

Ultimately, your resume should itself signal that you have the skills required to be a successful product manager on any team. As a hiring manager, I want to hire great storytellers, s o the team can work towards a unified vision. . Use this article as a guide to polish your resume and improve your job-hunting prospects. Storytelling.

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Data Visualization Weak Development Team User Testing Product Research 153

Mind the Product

MAY 9, 2019

In March last year, my colleague and Mind the Product’s Director of Training, Rosemary King, wrote about how the company departments working alongside a product team could better work together to meet their common goals and to improve working practices. Test Everything. All product managers love a good test.

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Product Research User Testing Weak Development Team Embedded Analytics 150

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

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Weak Development Team Product Research User Testing Customer Feedback 53

Mironov Consulting

SEPTEMBER 15, 2019

We’ve known forever that we (product managers) must include our developers and designers in the earliest stages of problem definition and solution ideation. Piping in real users’ voices and challenges motivates the whole team. Less appreciation of commercial software development pressures. We versus They.

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Data Visualization Analytic Tools Research Software Weak Development Team 90

Iteratively Blog

DECEMBER 17, 2020

But how do you fix the garbage that is bad data management and quality? Especially if you don’t have control over the implementation of tracking code (as is the case with many data teams). Now, let’s look at why data teams struggle with this validation, and how they can overcome the challenges of it. Well, it’s tricky.

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Data Visualization Weak Development Team Analytic Tools User Testing 40

Mind the Product

MAY 17, 2018

When confronted with this question, I used to hesitate, because from company to company there are a million things that can affect the roles; the product, larger organization structure, product development process, cultural differences, regional differences in commonly-used titles, the list goes on. You see the rub?

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Product Management Product Manager Reporting Tools Weak Development Team 123

PMLesson's Ace the PM Interview

MARCH 15, 2021

You’ve probably also been asked “what’s your greatest strength (or weakness)” once or twice while interviewing for jobs. You may have also read the famous article ‘Good Product Manager/Bad Product Manager’ by Ben Horowitz. In some cases, you can train your superpowers through experience.

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Weak Development Team User Testing Feedback Software User Friction 52

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. It turns out that hypergrowth is less about hiring people and more about creating onboarding and training processes and opportunities.

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Feedback Software Reporting Tools Customer Experience Weak Development Team 223

UX Studio

MAY 15, 2018

By definition, design handoff takes place when the finished design has reached the stage for the developers to implement it. Let’s look at the basics and some suggestions to get the best out of the designer-developer collaboration. Illustration from Intercom’s article about the values of designer-developer collab.

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Weak Development Team Technical Advisors Development UX 96

Ask Benny

JANUARY 25, 2020

Agile is a concept with principles that helps us develop software better, validate it as soon as we can, and bring value to our customers faster. Scrum is just one of the software development frameworks that implement agile and there are many others including Kanban, extreme programming, lean software development and more.

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Agile Weak Development Team User Testing Software Review 103

Userpilot

OCTOBER 6, 2022

Analyze customer data from user feedback to find out the “why’s” behind consumer behavior and test out hypotheses. Product teams collect and measure such customers’ activities to understand and act on customers’ behavior patterns. Examine each segment to identify trends and create a customer persona.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Develop a product that meets customer needs and expectations. If you can find buyers at this stage, you’re onto something.

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Product launches User Testing Product Research Analytic Tools 95

The Product Coalition

FEBRUARY 13, 2021

This means you can save time and money developing features customers really care for and reduce risks of undesirable effects on your customers. In addition, this person works closely with the experimentation teams to ensure that they are aligned with the overall business objectives, measure results objectively and follow best practices.

Reporting Tools 109

Reporting Tools Feedback Software Data Visualization User Testing 109

ProductPlan

AUGUST 4, 2020

These sprint goals make it clear to the entire team what the objective of each sprint is. They’re typically set by the product owner and delivery team, ensuring they’re both meeting the needs of the business while being simultaneously realistic when it comes to achieving them during a given sprint. But sprints aren’t the SATs or A.P.

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Weak Development Team Agile Leadership Customer Experience 111

Lenny Rachitsky

APRIL 2, 2024

PMs and VPs of Product), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), and my swag store (great gifts for your favorite PM, or yourself!) “How Duolingo reignited user growth,” by Jorge Mazal , is my #1 most popular post of all time. But the story didn’t end there.

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Analytic Tools Customer Experience Weak Development Team Data Visualization 117