The Product Coalition

JULY 1, 2021

An API platform is table stakes to build your public APIs on, especially if an API is a key part of your strategy, yet too often, API infrastructure is hand-coded, leading to short- and long-term trouble. Offering an API publicly to partners and developers requires an extra level of polish.

Analytic Tools 123

Analytic Tools Technical Review Software Review Customer Experience 123

Intercom, Inc.

FEBRUARY 4, 2020

Today we’re delighted to launch our brand new API version 2.0 , which makes it easier for our customers to pull, analyze, and update Intercom contact and conversation data. This will more easily allow our customers to transform their data into valuable performance reports and business insights. Finding the personal in the data.

Data Visualization 231

Data Visualization Customer Experience Customer Feedback Reporting Tools 231

Intercom, Inc.

AUGUST 4, 2021

It takes time, energy, and foresight to anticipate what you might be asked. Intercom’s company mission is to “make internet business personal” and we aim to bring the same personal touch to our interviewing process. Sharing our process and letting you know what we’re looking for means we’re likely to meet stronger applicants”.

User Testing 239

User Testing Customer Experience Customer Feedback Feedback Software 239

Intercom, Inc.

AUGUST 18, 2022

There’s project management, mentorship and teaching, decision-making, relationship-building, and the value you bring to the company is no longer measured by the quality of the lines of your code but rather by driving the engineering org forward. But going into staff plus roles is another beast entirely. It was love at first click.

Engineering 204

Engineering Software Review Technical Review User Testing 204

Userpilot

FEBRUARY 14, 2024

What are the best Salesforce integrations in 2024? In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in!

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. What are Zendesk integrations?

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Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

The Product Coalition

DECEMBER 6, 2023

The Critical Role of Product Strategy When Money Is Scarce (Part 1 — Seed) A good product strategy is something every company needs. Here is how a product strategy can help you create business results, even when the market is not in your favor. Product strategy is such a vague term for most people.

Product Strategy 109

Product Strategy Research Software Strategy User Testing 109

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. Below, we’ll share everything you need to future-proof your tech stack for the new conversational support era.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Where do you begin and what are the important factors you need to consider?

Feedback Software 171

Feedback Software Data Visualization Customer Experience User Testing 171

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Reporting Tools 95

The Product Coalition

DECEMBER 28, 2022

Web development vs app development: it is a software development option that business operators are deciding to choose. Embraced with this information, you can answer the question: “is it better to use an app or website for business operation?”. Explore more to define web vs mobile development further.

Research Software 132

Research Software Web Development Web Developers Development 132

Intercom, Inc.

DECEMBER 12, 2019

Most SaaS companies start with a free software offering – providing a preview of their product’s capabilities before encouraging their users to grow into pro or enterprise solutions. If the product meaningfully improves people’s day-to-day lives in the short term, major dividends will follow later. Vidyard did the opposite.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. In this article, we’ll explore what ChatGPT is and how it works.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Lenny Rachitsky

FEBRUARY 11, 2024

Brought to you by: • Sidebar —Accelerate your career by surrounding yourself with extraordinary peers • Whimsical —The iterative product workspace • WorkOS —The modern API for auth and user identity — Jake Knapp and John Zeratsky are the authors of best-selling books Sprint and Make Time.

Customer Experience 85

Customer Experience Framework Finance Blog 85

The Product Coalition

FEBRUARY 24, 2021

As a result, the best product managers thrive on their ability to move quickly, minimizing time to market for feature releases. Designed to streamline product development workflows, third-party APIs and SDKs make up one popular and powerful category of such tools.

Research Software 92

Research Software Feedback Software Technical Review Software Review 92

The Product Coalition

NOVEMBER 11, 2021

Guest post by Rebecca Monfries, Head of Delivery at Terem Technologies, and Nathan Bruce, Lead Business Analyst at Terem Technologies. What is Definition? Once you have completed enough discovery on your product or feature, the next stage is to prepare for the development process?—?to Why do Definition?

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Definition Technical Review Customer Experience User Friction 180

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. GA4 provides Google Connectors for integrating data from external sources and exporting to other Google products. What is Heap? On G2, Heap and Google Analytics have ratings of 4.3

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Mind the Product

MARCH 7, 2019

All of which means that open APIs have become an important aspect in driving growth, because a stellar API means that it becomes easier to integrate with your SaaS. Integrations also expose the depth and breadth of an SaaS product that may not be immediately apparent. Integration Types.

Reporting Tools 149

Reporting Tools Data Visualization Customer Experience User Testing 149

Userpilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. What is data tracking?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Intercom, Inc.

MARCH 7, 2022

We’re not big believers in a one-size-fits all approach to online business. Without further-ado, here’s what our Intercom chefs have been cooking up over the past month. Our experts will guide you through our products and best practices—from implementation to training and ongoing world-class support.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering. And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. But there are some engineering team configurations that I see as problematic.  So

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. In this article, we’ll discuss the current state of the fintech market, the occurring trends for 2022 and beyond, and the number of resources needed for a successful project. What is fintech?

Research Software 118

Research Software Feedback Software Reporting Tools Data Visualization 118

Department of Product

NOVEMBER 9, 2023

The Department of Product Briefing ←All newsletter briefings Hi product people ?, One area of your product that you probably don’t spend too much time thinking about is your 404 error page. A recent study by the Financial Conduct Authority suggests 27% of adults used BNPL products in the past month, up from 17% a year ago.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Userpilot

MARCH 16, 2023

Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. Userpilot offers the right value for money and has just the features you need to improve onboarding , analyze user feedback, and drive product growth. What is UserGuiding?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

The Product Coalition

JUNE 24, 2020

What is each flavour of product manager responsible for? In my previous post, I introduced the four different flavours of product manager, depicted by the PM quadrants matrix. What are the four flavours of product manager? Stakeholder management is important across all quadrants too.

Research Software 148

Research Software Analytic Tools Product Research User Testing 148

Mind the Product

AUGUST 28, 2017

Jamie Parkins is a senior product manager at JustGiving, the online fundraising platform that enables people from all round the world to raise money for their cause of choice. He has been the product manager for this B2B audience. JustGiving is a privately backed company that reinvests all profits in the business.

Analytic Tools 144

Analytic Tools Research Software User Testing Customer Experience 144

The Product Coalition

DECEMBER 23, 2021

You need to make sure you understand things like what you’re testing, how your tests need to fit your team’s workflow and your release plan. You need to make sure you understand things like what you’re testing, how your tests need to fit your team’s workflow and your release plan.

User Testing 160

User Testing Product Research Testing Reporting Tools 160

Userpilot

MAY 14, 2023

Choosing the best event-tracking tool for your business is not easy. TL;DR An event-tracking system is an application for recording and analyzing user interactions with your product or website. TL;DR An event-tracking system is an application for recording and analyzing user interactions with your product or website.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? The best marketing analytics tool for your business needs. What are marketing analytics tools?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

The Product Coalition

MARCH 18, 2021

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform? billion in 2020 to $307.3

Feedback Software 130

Feedback Software Research Software Reporting Tools User Testing 130

The Product Guy

MAY 7, 2020

Guest Post by: Vivek Karna (Mentee, Session 11, The Product Mentor) [Paired with Mentor, John Masterson]. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. . Introduction. Definition of PM role.

Technical Review 159

Technical Review Research Software Onboarding KPIs Reporting Tools 159

Department of Product

SEPTEMBER 21, 2023

The Department of Product Briefing ←All newsletter briefings Hi product people ?, Bard’s Director of Product Management, Yury Pinsky outlined the technology underpinning the new feature in a blog post and says that the extensions can be used for use cases like planning trips, writing cover letters and drafting business documents.

Research Software 52

Research Software Analytic Tools Feedback Software Reporting Tools 52

Reveal

MARCH 9, 2023

Using an embedded analytics SDK with APIs to deliver a custom experience. Implementing analytics from a managed SaaS app with iframes In this article, we’ll go through these two options to determine their pros and cons so that you can decide which is best for you and your end users.

Embedded Analytics 54

Embedded Analytics Analytic Tools Data Visualization Customer Experience 54

ProductPlan

MAY 31, 2023

Project-centric to product-centric. What does this journey look like for an organization? First, are you finding your business is more concerned with hitting project deadlines than actually creating great products that people love? But just because everyone’s busy doesn’t mean they’re being truly productive.

Product Research 91

Product Research User Testing Customer Experience Customer Feedback 91

Split

APRIL 13, 2024

And how do you know that you didn’t negatively impact something you weren’t even planning on affecting? Split allows you to set up a collection of guardrail metrics that can help ensure that you don’t damage anything that is important to your business. To measure, first of all, you need to track the events that happen.

Data Visualization 52

Data Visualization Customer Experience User Testing B2B 52

Reveal

OCTOBER 29, 2021

Chartio is a cloud-based business intelligence and analytics solution that provides business teams with the tools and functionalities for data exploration and data visualization. Continue reading to find out what your #1 Chartio alternative is: Chartio Atlassian Acqusition. So, what about their customers?

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools Research Software 95

Intercom, Inc.

JULY 31, 2018

Intercom is committed to investing in our platform and supporting our partners because we know the potential for business growth is significant – for our partners and for us. The app has enabled users to collect better data and drive better business decisions, as well as enabling Typeform to increase retention and access new customers.

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Feedback Software User Testing Customer Experience Customer Feedback 147