Product Talk

DECEMBER 7, 2022

Whether you are brand new to conducting customer interviews or have conducted hundreds of customer interviews, this guide will cover everything you need to know including: What are customer interviews? Who should you interview? Or how often should you conduct customer interviews? How do you collect a specific story?

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Product Talk

JANUARY 31, 2024

Because discovery involves changing the way you work on an individual, team, and even company level, it’s all too easy to make mistakes and missteps. It’s just helpful to know what to expect so you don’t have to be too hard on yourself when something goes wrong. Let’s dive in!

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Product Talk

FEBRUARY 21, 2024

When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. I recommend teams use three different artifacts to keep track of what they are learning from their customer interviews: The interview snapshot: This artifact summarizes what you learned from a single customer interview.

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User Friction Customer Experience Customer Feedback Analytic Tools 218

Product Talk

APRIL 17, 2024

There’s pressure coming from all directions—your company leaders expect you to deliver business results while your product teams may be working in silos, misaligned with their peers, or unclear on core product skills and concepts. Do you have a Product in Practice story you’d like to share? You can submit yours here. Yes, great.

Product Research 208

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Intercom, Inc.

JANUARY 31, 2023

Our beta customers have been particularly excited about the Summarize feature over the last few weeks: “The AI Inbox summarization feature is great for catching up on conversations my colleagues have had with users, and also for quickly entering a summary into our bug tracking system. Great stuff!”

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Product Talk

JANUARY 17, 2024

As Teresa has written before, this last scenario is the most common. Do you have a Product in Practice success story you’d like to share? You can submit yours here. You can submit yours here. He began reading books like The Lean Startup by Eric Ries and The Four Steps to the Epiphany by Steve Blank.

Customer Experience 220

Customer Experience User Friction User Testing Customer Feedback 220

The Product Coalition

MARCH 1, 2024

Decode A Job Posting from Spotify: Senior Product Manager — Playlist Platform Spotify is an innovative business that changes the surrounding reality: almost everyone you see on the street or in a café wearing headphones listens to music on Spotify. Here’s the general description: Delivering the best Spotify experience possible.

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Product Talk

FEBRUARY 1, 2023

It helps you keep track of your high-level outcomes , the unmet needs, desires, and pain points (or what I collectively refer to as “ opportunities ”) you’re hearing about from customers, the solutions you’re considering, and sometimes the assumptions you’ve identified and tests you’re running to validate those assumptions.

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Product Research User Friction User Testing Customer Experience 190

Product Talk

OCTOBER 25, 2023

As an individual contributor, you’re focusing on your own projects and progress, but as a leader you are now responsible for the team (or teams) that report up to you. You may find yourself less involved in the day-to-day work of discovery and delivery and more focused on higher-level strategy. You can submit your story here.

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Leadership Product Research Reporting Tools Feedback Software 256

Product Talk

JANUARY 4, 2023

In last year’s post , I announced that we were becoming a course-first business. Last year, the decision to become a course-first business felt risky. It Wasn’t Easy Getting Here: The Last Few Years Have Been a Marathon. Happy New Year! And this year will be no different. Let’s dive in. Both turned out to be true. Tweet This.

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Product Talk

MARCH 6, 2024

When you’re building a product, you can easily get overwhelmed by ideas. While some of these ideas are unsolicited and may not relate to your current outcome or the opportunities you’re pursuing, that doesn’t mean you want to ignore or discard them completely. Tweet This So how exactly do you manage all these ideas? Leann: Sure.

Feedback Software 208

Feedback Software User Testing Customer Feedback Customer Experience 208

UX Studio

APRIL 19, 2024

Even if you are far from being a football fan, I’m sure you’ve heard of Barcelona and Real Madrid football clubs at least once in your life. Home page Both websites start with an almost full-screen “most recent” article or video. Barça is actively using a stories format, and that’s exactly what you’ll see next on the page.

Data Visualization 87

Data Visualization User Testing Customer Experience Reporting Tools 87

Product Talk

MARCH 1, 2023

I can’t tell you how many times I hear this sentiment on Twitter and LinkedIn. If you missed the first one on product success and team satisfaction , be sure to start there. We asked teams about their habits related to setting outcomes, starting with, “Are you being asked to deliver outputs or outcomes?” And I hate it.

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Product Research Data Visualization Customer Feedback Weak Development Team 193

Alchemer Mobile

DECEMBER 22, 2020

As our technology has changed over the last year, so have our behaviors. Another major news outlet we work with suggests topics to follow, articles to read, and more based on certain pages visited or articles read. While these technologies have become the norm, they weren’t always this way. Personalization.

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Feedback Software User Testing Reporting Tools Data Visualization 245

Product Talk

NOVEMBER 22, 2023

Opportunity solution trees are a simple way of visually representing the paths you might take to reach a desired outcome. Opportunity Solution Trees Resolve the Tension Between Business Needs and Customer Needs Opportunity solution trees help you resolve the tension between business needs and customer needs. We like to help people.

Research Software 242

Research Software Feedback Software Product Research User Testing 242

The Product Coalition

JUNE 15, 2023

What makes you click and tick? Why do you act the way that you do? When last did you catch yourself mindlessly scrolling through your social media? You let out a hearty laugh, casually glance at the clock, and “Shoot it’s 3 am”. They figured out what makes you as a user click and tick.

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Product Talk

AUGUST 2, 2023

But after working with thousands of product people and organizations of all kinds, I can tell you that everyone is capable of making progress on their continuous discovery journey. It’s all about finding the small steps you can take to build these habits. One thing that many of you might know about me is that I’m a big reader.

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Product Research User Testing Research Software Feedback Software 197

The Product Coalition

OCTOBER 25, 2021

Here is a quick method to make sure what you measure truly answers the important questions. With the kids and all, I always find the time to read the weekend newspaper. I have a very specific order in which I read it. I don’t only do the puzzles there, but actually read the whole insert back to front.

User Testing 168

User Testing Magazine Product Research Research Software 168

Alchemer Mobile

NOVEMBER 16, 2021

You’ve made your app, it’s completely functional, easy to understand, and you believe it has a real place in the market. In order to have a successful app, you need to get creative to acquire customers. In order to have a successful app, you need to get creative to acquire customers. Quick app downloads stats. million iOS apps.

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Download Feedback Software Reporting Tools Customer Experience 246

Intercom, Inc.

JANUARY 31, 2023

You can read all about these new features here. In product development, customers are always the ultimate arbiter – you may build amazing technology, but if it doesn’t solve a problem for them, it’s not worth it. How are you? If not, well, it’s just a toy – a fun one, but a toy nonetheless. The ability of GPT-3.5

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Generative AI Customer Experience ChatGPT Artificial Inteligence 129

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. If you understand the “why” behind the score provided, you can contextualize the response and take action to address the root causes behind that response. . NPS versus NPS+. NPS versus NPS+.

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Product Research Feedback Software User Friction Customer Experience 246

UX Planet

FEBRUARY 22, 2024

Reimagine design mindset to shape a mindful digital future Have you ever noticed how often you check your phone in a day? The answer might surprise you. Now, imagine this scenario: you settle down with a good book, ready to immerse yourself in its pages, but the constant notifications and digital distractions pull you away.

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Research Software Analytic Tools Technical Review Technology 88

Intercom, Inc.

AUGUST 13, 2019

Our bots use AI to provide customers with links to existing resources, like knowledge base articles and FAQs. Over the last decade, live chat has become the de facto standard for companies wanting to offer top-tier customer support. It lets you employ a smaller support team, reduce your labor costs and save money long term.

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Data Visualization Customer Experience User Testing Customer Feedback 279

UX Planet

JANUARY 4, 2024

My Year in Design — 2023 I’ve been writing these look-back articles since 2016 (well regarding my year in Design that took place in 2015). Since that first article came out, so much has occurred in the Design world (hello Figma and Adobe, goodbye Twitter), and also so much has changed in my career and life.

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Research Software User Testing Product Research Technical Review 65

UX Planet

JANUARY 12, 2024

Paid Mentorships I started my paid mentorship journey on Topmate last year, and I believe there is a lot of potential here. ADPlist last year reached 100 million minutes of mentorship. Digital Products This side hustle earned me $700+ last year, not a lot but a decent start. That’s a clear indication of the potential here.

Analytic Tools 77

Analytic Tools Research Software Data Visualization User Testing 77

Product Talk

APRIL 20, 2022

Too many of these podcasts don’t last. Most startups teams think you can’t set an outcome if you don’t have a product yet, but this isn’t true. This might surprise you. “I get that the continuous discovery habits framework works well for mature products, but does it work for early-stage startups?”.

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The Product Coalition

JUNE 11, 2023

For example — If you are a product manager of a product for marketers, take the time to understand a marketer day, KPIs, etc. Take courses, read thought leaders in the field, and learn from the customers. Just remember — “You either have data or an opinion.” Collaboration skills Great product managers are great collaborators.

Product Management 109

Product Management Product Manager User Testing ChatGPT 109

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Let’s dive in.

Technical Review 249

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The Product Coalition

AUGUST 23, 2023

But if you’re on a small team and don’t have a designer, this work may fall to you, so you’ll need to learn how to go about it. If you haven’t already been doing so, you should start including design as a step in in your development process as a way to get better outcomes and requirements from your stakeholders.

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Product Talk

FEBRUARY 15, 2023

So last fall, we ran the inaugural CDH Benchmark survey. So last fall, we ran the inaugural CDH Benchmark survey. Last fall, we ran the inaugural CDH Benchmark survey. For years, I’ve shared that Product Talk’s outcome is to increase the number of teams who adopt the continuous discovery habits that I outlined in my book.

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UX Planet

DECEMBER 19, 2023

The topic for this article came about recently, since one of the applications I worked on 13 years ago (technically speaking, I started working on it 13 years ago, and that particular engagement continued for 2 years), is still actively being used in a facility that I go to almost on a daily basis.

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Feedback Software Analytic Tools User Testing Research Software 81

Product Talk

DECEMBER 1, 2021

In case you missed it, Tools of the Trade is a new series on Product Talk. But the tools can help you manage those processes so they’re much easier to integrate into your work. But they can help you manage those processes so they’re much easier to integrate into your work. You can find them all here. Tweet This.

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Product Research Research Software Feedback Software User Testing 249

The Product Coalition

NOVEMBER 19, 2022

Including a nifty Miro Icebreaker game [link] For good ideas and true innovation, you need human interaction, conflict, argument, debate?—?Margaret Two teams will sway you to go their way. Two teams will sway you to go their way. You have to decide, and you better not get it wrong!” With this in mind?—?welcome

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UX Planet

FEBRUARY 26, 2024

Table of contents (part I) To read the first part of the article click here 1. It used to be common to hear “because I need to evaluate how you work under pressure” but at least in Europe, you hear less of that and more of “I need to see how you think” or, more recently, almost as if feeling cornered, “how else can I evaluate you?”.

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The Product Coalition

DECEMBER 29, 2021

and I’m happy to share my 2021 read-list with my conclusions. This year I developed a new reading approach, in which I read several books in parallel, usually from different topics. If there is just one book from my list you decide to read yourself?—?let It’s my favorite time of the year?—?and let it be this one.

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The Product Coalition

OCTOBER 18, 2022

So, for the love of God or whatever you believe in?—?why The power of scheduling, email introductions and meeting notes Generated by author via Stable Diffusion AI using NightCafe website Product Managers like myself can have big egos. Too important for menial administrative tasks. But sometimes, the most important work of Product Managers?—?and

Product Management 116

Product Management Product Manager Customer Experience Management 116

The Product Coalition

FEBRUARY 14, 2023

A metric is a anything you measure. If you have legions of folks making such slides and calling them insights —  stop it. Everyone talks about getting insights from digital products and processes, yet I’ve seen it done wrong so many times that the subject demands revisiting, especially in light of the emerging field of DataOps.

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