Usersnap

FEBRUARY 6, 2021

In it, the authors challenge the widely accepted belief that customers need to be “dazzled”, instead demonstrating the effectiveness of creating easy, convenient customer experiences. The original Don’t Make Me Think, published in 2005, was a hit in web usability. Videos and podcasts for improving customer experience know-how.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Usersnap

FEBRUARY 6, 2020

In it, the authors challenge the widely accepted belief that customers need to be “dazzled”, instead demonstrating the effectiveness of creating easy, convenient customer experiences. The original Don’t Make Me Think, published in 2005, was a hit in web usability. Videos and podcasts for improving customer experience know-how.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

The Product Coalition

DECEMBER 8, 2020

Most recently, Tesla took the automotive industry by storm with their flawless design, superior on- and offline user experience and also their approach to manufacturing. Companies like Gillette, a P&G acquisition in 2005, integrated into P&G’s reinforcing rods and maintained a sustainable competitive advantages in their market.

Analytic Tools 102

Analytic Tools Research Software Customer Experience Systems Review 102

Userpilot

SEPTEMBER 29, 2022

Growth engineering is a scientific approach to growth that uses data to produce growth solutions. A growth engineer’s responsibilities include testing out new ideas and building out new features or standalone tools to improve the customer experience. The only way to get this data is via experimentation.

Analytic Tools 84

Analytic Tools Feedback Software Customer Experience User Testing 84

Userpilot

MARCH 7, 2022

Brand24 wasn’t the first brand monitoring tool in the market, but they were determined to stand out from the crowd with the best Product Experience. Product Experience is not only the product itself: it’s Customer Success, Service, experience with the website, time to value.

Analytic Tools 126

Analytic Tools Data Visualization Reporting Tools Technical Review 126

Mixpanel

OCTOBER 20, 2020

This post is written by TWG, a product consultancy specializing in modern application development , data engineering, and product growth. Simply put, data is at the core of good product management. But making the most of the data that organizations collect is a process that’s often hindered by unnecessary complexity.

Analytic Tools 91

Analytic Tools Data Visualization Onboarding KPIs User Testing 91

eG Innovations

APRIL 7, 2021

Microsoft released its desktop-as-a-service (DaaS) offering, WVD (Windows Virtual Desktop) , to the general public in September 2019. Th e service runs on Azure and provides a multi-user version of Windows 10, a feature unavailable for on-premises deployments of Hyper-V.

Data Visualization 86

Data Visualization Customer Experience Enterprise Technical Review 86

UX Planet

JANUARY 23, 2024

Even in 2005, Facebook only succeeded because it fulfilled a practical need for its users. The company is quietly pivoting from a primary hardware manufacturer to a digital services provider that offers hardware as a way to sell more services. They just deliver boring, unsexy digital services. That’s not cool.

Feedback Software 71

Feedback Software User Testing Customer Experience Customer Feedback 71

Antwak Blog

APRIL 8, 2021

Well, because it is the only tool that provides teaches skills and develops competencies. The more the experiences, the wider one’s perspective and competencies. Step 2: Share – Sharing is an extremely powerful tool. So, here’s an attempt to understand about a new and unconventional learning method.

Education 52

Education Customer Experience Differentiation Certifications 52

The Product Coalition

NOVEMBER 14, 2018

More recently it’s the shared economy and the close to mass-market trust that consumers now place in intermediaries and market makers for services offered by individuals. Even better when you can commoditise a level of trust over the top of a fragmented market of single person service providers. Trust is a precious commodity?—?hard

Marketing 60

Marketing Customer Experience Data Visualization Government 60

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin, Avery Segal and Bennett Carroccio, including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40