Intercom, Inc.

MAY 1, 2018

I’ve been working with my co-founders since 2007-2008. What you realize is today there are dozens of ways to get your first hundred, your first thousand, your first ten thousand, or even your first million users, so much so that Benedict Evans tweeted: A cool new messaging app getting to 1m users is the new normal.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

The Product Coalition

SEPTEMBER 2, 2019

It precisely describes the core of the concept and partly explains the startup curve model. After that, the startup is pushed to get outside the building and understand the necessity of real customer feedback management for product managers who try to improve the product. They keep the whole process secret, which is a big mistake?

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

UX Studio: Product Management

JULY 12, 2021

If you are looking for such a versatile expert team to help you build your product, message us , and we will be in touch with you to arrange a consultation with our experts. Neuralab is a design agency, founded in 2008 in Zagreb, Croatia. An eCommerce web design company turning ideas into products people use and love.

Research Software 92

Research Software Data Visualization Feedback Software Analytic Tools 92

Intercom, Inc.

AUGUST 8, 2019

“In early startup life, it’s great to have remote folks who are around the world for the follow-the-sun model” I became one of the first support people at Twitter, working part-time, remotely, from New Zealand. This was 2008, and by the time I left, I think there were 3,000 employees.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

UX Studio

MARCH 11, 2024

I think it was on the rise because when I started my university in 2008, I never heard about UX or HCI or design. And if you look at a lot of – what design influencers are saying – a lot of the messages, Figma, you know, UX design is not Figma, Figma is just a tool, stuff like that. Karthik: Yeah. I don’t know.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Intercom, Inc.

JANUARY 24, 2019

Mike has been in and around startups for the better part of three decades: as a consultant, as a co-founder and now as the Managing Director of Salesforce Incubator, which propels new startups into the marketplace. He joined me for a chat that ranged from the role of AI to how they choose startups to incubate. Short on time?

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Intercom, Inc.

SEPTEMBER 26, 2019

With any hot topic in the startup world, it’s helpful to start by establishing terms. Twilio, I need it for text messages. Adam: Box was quite large at the time it made this transition, but for a smaller startup, looking around the corner, how do they know that they’re both a good fit, and ready for a platform play?

User Testing 170

User Testing Data Visualization Customer Experience Weak Development Team 170

Product Talk

SEPTEMBER 13, 2017

Back in 2008, I was a product manager at a startup that operated online communities for university alumni associations. Our user research told us that alumni loved sending messages to their community: They asked for advice on everything from how to find their next job to what neighborhood to live in in their new city.

Product Research 207

Product Research Research Software User Testing Data Visualization 207

Intercom, Inc.

FEBRUARY 4, 2021

And that went on to become a monster, I floated it on the London Stock Exchange in 2006, exited it in 2008 for about a half a billion bucks and that brings us up to the latest bunch of companies. And even now we set up new companies, we set up a new startup in COVID actually, in lockdown, and we’ve taken that.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

Business of Software Conference

JULY 26, 2016

Matt Wensing: 1 Startup In 10 Years vs 1,000 Startups in 10 Minutes. Claire Suellentrop: Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging. Nilan Peiris: Building A High-Growth Startup Sustainably. Eric Ries: The Startup Way. Why My Second Startup is Different.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

svpg

SEPTEMBER 30, 2016

So when Microsoft released the most "full-featured word processor ever for the Mac" that crawled on their Macs -- we're talking literally two minutes to startup-- the community immediately started posting in newsgroups that Microsoft was actually trying to "kill the Mac.". The title is not important; the work they do is. Fix it.".

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Business of Software Conference

MARCH 11, 2020

Currently, he’s co-founder and CEO of Drift, a startup that’s making it easier for businesses to talk to their customers. But I joined a startup – which I didn’t know what a startup was either – in 1996 and then started to build something and that got me really interested in what I do now. ML : Fantastic.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Business of Software Conference

AUGUST 1, 2019

It meant that the rich customer was funding the poor startup with no issuance of equity, no dilution of ownership, and of the upside rewards available to the investors and the entrepreneurial founders of the business – the cheapest capital imaginable. So with that, that is my message. But the cloud is also doing something else.

Analytic Tools 10

Analytic Tools Reporting Tools Software Review Enterprise 10

Userpilot

MARCH 11, 2020

Chances are this is ancient history for you and you don’t – but if you joined around the years 2006-2008, your relationship with Facebook probably started from an email with the following subject line: [Name of your friend] invited you to join Facebook! That’s the onboarding I get as an invited user. About the author.

Customer Experience 12

Customer Experience User Testing Dashboard Events 12

Andrew Chen

MAY 28, 2019

You can follow and message Li on Twitter if you have thoughts about the piece. I’m looking for startups that can change the game there. We’re interested in investing in the next wave of consumer products and startups coming into the ecosystem, and that includes the audio ecosystem. It was originally published on a16z.com.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93