Intercom, Inc.

AUGUST 15, 2019

In companies without a design DNA , Jeff recommends creating an “in-house startup,” where a small design team innovates around a challenge and proves its worth by positively impacting customers. Test your assumptions, always. Focus on outcomes over output. They say: ‘We miss the old days when we were smaller.

UX 179

UX User Testing Weak Development Team Customer Experience 179

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. Purrweb’s main goal as a UI/UX design agency is to help startups quickly, but without any loss of quality, create mobile apps, websites, or desktop apps. So, it’s no wonder that they provide a discount to the startups they believe in.

UX 96

UX Research Software Feedback Software User Testing 96

Mind the Product

DECEMBER 4, 2018

I often highlight that half of Netflix’s high-level product strategies fail in order to help product leaders to understand how hard it is to launch and grow startups. In 2009, we faced a revolt when we removed Profiles, a feature that allowed members to manage multiple queues, even though only 2% of members used this feature.

User Testing 143

User Testing Strategy Customer Experience Product Research 143

UX Studio: Product Management

JANUARY 8, 2021

Ramotion is a small design agency located in San Francisco, USA, that works with growing startups and enterprises. . Since 2009, they have worked with many notable companies such as Netflix, Adobe, Salesforce, Opera, and Avast, just to name a few. The company claims they work with small clients and startups.

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

Sachin Rekhi

FEBRUARY 15, 2009

The great news is there are a variety of startups out there waiting to help you! Given that there are already so many different offer providers and more coming, a solution is needed to easily A/B test them to select which work best for your site in each country. So are you thinking about adding a virtual economy to your app or website?

Analytic Tools 60

Analytic Tools Research Software Startups Product Research 60

Mixpanel

DECEMBER 18, 2018

Back in 2009, we asked ourselves a question many early stage companies do when they’re trying to figure out what to charge for something that didn’t exist a few hours prior: “What’s an easy-to-measure metric that correlates with our cost?” Event volume didn’t pass the test. Test early. A quick coming of age tale.

User Testing 69

User Testing Customer Experience Customer Feedback Data Visualization 69

Business of Software Conference

MAY 7, 2020

You will learn: how to map the exploration of new business ideas and test them in a simple and practical way. But what intrigued my co-author myself each year is that somehow despite all of the efforts of the tools we build, others build, lean startup, etc it doesn’t seem like companies are getting better at innovation.

Feedback Software 59

Feedback Software Research Software User Testing Product Research 59

Intercom, Inc.

FEBRUARY 7, 2019

How has that transition been for you, going from the giant company that is Google back to the early-stage startup that is Coda? One of my favorite examples is if you hit flag on a YouTube video back in 2008 or 2009, it would create a row in a spreadsheet on an ops person’s desk. Then I left Google in 2014 to start Coda.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

The Product Coalition

JANUARY 3, 2023

Quoting Eric Ries, from “the lean startup”: “The only way to win is to learn faster than anyone else” You test and iterate to learn the best way to do business in a way “that our customers love and yet work for our business”, as Marty Cagan would say. 2009 was not easy after the 2008 crash, but we all lived through it in one piece.

Product Research 115

Product Research Product Management Product Manager Management 115

Mind the Product

APRIL 27, 2018

Josh refers to a quote by Eric Ries: “The unit of progress for lean startups is validated learning.” It caught on among other users, and in 2009 Twitter added official support to the hashtag. So, during a startup sprint once the client engagement had ended, Neo explored the idea. The client, however, wasn’t interested.

User Testing 107

User Testing Dashboard Consulting Customer Experience 107

The Product Coalition

OCTOBER 4, 2019

Atari also elected to skip audience testing due to the time constraints, trusting instead that the popularity of the IP and a timely seasonal release would boost sales. Thanks to the success of the original Peek, TwitterPeek was released shortly after in 2009 receiving a much frostier reception. What went wrong?

User Testing 61

User Testing Product Research Product Management Product Manager 61

Mind the Product

SEPTEMBER 29, 2017

In 2009, Jake and his team decided they wanted to change this so they could prototype a product more effectively, to test demand and help them make better decisions. Startups move from Idea to Launch in much more iterative fashion than other businesses. Test with users. The Design Sprint is the outcome of this process.

Research Software 102

Research Software User Testing Airlines Software Review 102

Userpilot

JANUARY 7, 2021

The company exploded in 2009 around the premise of rewarding users points for each new place they visited. As many companies copied their success since the foursquare boom in 2009, silly titles or badges may have lost some of their initial appeal…but onboarding gamification is still all the rage. Wonder why?

Onboarding KPIs 73

Onboarding KPIs Research Software Feedback Software User Testing 73

Business of Software Conference

JUNE 29, 2020

Finally we’re not going to just look at those solutions and be like ‘that one looks good’, we’re going to run experiments, we’re going to use rapid prototyping, we’re going to test our assumptions, we’re going to look at how do we evaluate these solutions to ensure that we’re pursuing the most valuable one.

User Testing 59

User Testing Feedback Software Research Software Product Research 59

Nulab

JULY 27, 2022

In 2009, two friends founded a company called Airbnb with the aim of providing an alternative to traditional hotel accommodations. Essentially, it’s a pared-back prototype of your product or service, which you create cheaply and test on a small audience. But what about disruptive and radical? What is disruptive innovation?

Research Software 73

Research Software Feedback Software User Testing Weak Development Team 73

UX Planet

APRIL 12, 2024

Typically, and I remember interviewing for these roles in 2009/2010, the hiring manager would typically ask me: would you consider yourself a generalist, or do you specialize in particular field. I personally started using this term for Product Designers, originally when I first worked with Startups (going back to 2014).

Research Software 94

Research Software Analytic Tools Feedback Software User Testing 94

Business of Software Conference

JULY 6, 2020

Previously, in 2009, he co-founded Evidity, a healthcare data analytics firm serving the physician market. Don’t quit your job, do it part time and work overnight’, ‘you got to iterate and test’ and ‘lean startup! Lean Startup! Lean Startup!’ Why are we doing this – lean startup! Lean Startup!

Healthcare 52

Healthcare User Testing Customer Experience Analytic Tools 52

Business of Software Conference

NOVEMBER 19, 2019

Tim Barker has established three startups and has seen the ups and downs of the startup journey, from his first business being acquired by Salesforce – where he spent five years in the formative age of cloud computing – to his current company DataSift being acquired by Meltwater in 2018. Tim Barker, CEO, DataSift.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Intercom, Inc.

MARCH 22, 2018

Adam: You mentioned your startup SkillSlate, which was acquired by TaskRabbit. Then, with that information, we started running A/B tests in the product to see if we could actually increase those rates of conversion. We shipped those tests and we saw that the numbers were increasing. It’s been a lot of fun.

Analytic Tools 189

Analytic Tools Reporting Tools Data Visualization User Testing 189

Johanna Rothman

NOVEMBER 30, 2021

When to give into demands to demo (“I haven't tested!”) The company was a startup and strapped for cash, enough people, everything.). In 2009, after an inner ear hemorrhage , I have several handicaps: constant vertigo, and single-sided deafness. The design reviews were about the integrity of the product and the code.

Software Review 126

Software Review Technical Review Reporting Tools Certifications 126