Intercom, Inc.

AUGUST 26, 2021

A decade ago, a small group of friends — our co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee — realized that the impersonal, transactional way of doing online business just wasn’t cutting it for customers anymore. Karen Peacock: So Intercom is and will be the modern customer communication platform.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

The Product Coalition

JUNE 9, 2020

I first heard of Elium , formerly known as Knowledge Plaza, in 2011. I was attending a very small startup event where Gregory Culpin presented the company and its market vision. We managed to officially launch the new version of the app, now under the name Elium, and we raise a 4m€ Series A. In March 2020, after 3.5

Research Software 79

Research Software Startups Product Research Customer Experience 79

freshtrax

AUGUST 6, 2019

Have you ever wondered where the name “btrax” comes from? From internship to startup. Before btrax Japan opened, a few eager Japanese entrepreneurs and students joined btrax in San Francisco to gain experience working for a startup in Silicon Valley. The second Japan Night event in 2011. The origin of “btrax”.

User Testing 81

User Testing Customer Experience Naming Vision 81

The Product Coalition

FEBRUARY 22, 2021

Scrum’s Achilles Heel: Product Discovery In the attempt to fill Scrum’s product discovery void, product delivery organizations regularly turn to other agile frameworks like lean UX, jobs-to-be-done, lean startup, design thinking, design sprint?—?just just to name a few.

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

UX Studio: Product Management

JULY 12, 2021

So we did some research to help you find the right eCommerce web design company to work with. An award-winning global agency with broad expertise, including user-centric eCommerce web design. With our headquarter in Budapest, our international team of UX designers and UX researchers work with businesses from all over the world. .

Research Software 92

Research Software Data Visualization Feedback Software Analytic Tools 92

ProductPlan

SEPTEMBER 8, 2021

Amazon’s product strategy example has rewritten the book on convenience, easy access, and speed, and in doing so, embedded itself in the daily lives and routines of consumers. Amazon has been a subtle disrupter to spaces, markets, and basic daily life routines — significantly transforming how, where, and when we consume.

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

Balsamiq

APRIL 23, 2018

First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. How does it benefit customers? I always strive to educate our clients about the importance of user experience. What are the keys to your success?

User Testing 73

User Testing UX Data Visualization Research Software 73

The Product Coalition

JANUARY 15, 2019

Even the best thought-out plans must be routinely tested & tweaked to retrofit strategy to reality. These companies take longer to launch usable things, often limit customer visibility/feedback pre-launch, and bake in assumptions about the future with limited ability to adjust to unforeseen shifts.

Feedback Software 84

Feedback Software Customer Feedback White Paper Data Visualization 84

The Product Coalition

MARCH 15, 2021

The library was firstly used in the Facebook news feed in 2011, then in Instagram in 2012, and in 2013 the code was opened for everyone. Strong framework named Angular. They all are associated with the relative ease of development, testing, deployment, and scalability. React React is made by a Facebook developer Jordan Walke.

Development 186

Development Data Visualization Framework Technology 186

Mind the Product

MARCH 16, 2017

He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x. Josh was an early employee at LinkedIn and helped establish early models for user growth and launched v1 of LinkedIn Jobs. Nate then became the Chief of Research and Innovation at Tanner Labs, where he built O.C.

Research Software 75

Research Software User Testing Product Research Workshop 75

Mind the Product

APRIL 18, 2017

He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x. Josh was an early employee at LinkedIn and helped establish early models for user growth and launched v1 of LinkedIn Jobs. Caitlin believes in staying focused on holistic user experience when making product decisions.

Research Software 75

Research Software User Testing Customer Experience Workshop 75

DISQO

SEPTEMBER 25, 2019

Ask people to name the most innovative companies, and the likelihood is high that behemoths like Amazon, Netflix, Tesla, and Uber come to everyone’s mind. Cambia is also the company behind Basefit , a startup designed to improve the health of military personnel and soldiers. They couldn’t just be innovation cheerleaders.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

Ask people to name the most innovative companies, and the likelihood is high that behemoths like Amazon, Netflix, Tesla, and Uber come to everyone’s mind. Cambia is also the company behind Basefit , a startup designed to improve the health of military personnel and soldiers. They couldn’t just be innovation cheerleaders.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. You’ll meet some of our customers, including Wayne Stewart from Atlassian and Brian Lederman from Coda, as they explore the ways Intercom is helping them scale their businesses. Enjoy this time.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Balsamiq

APRIL 23, 2018

First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. How does it benefit customers? I always strive to educate our clients about the importance of user experience. What are the keys to your success?

User Testing 40

User Testing UX Data Visualization Research Software 40

Intercom, Inc.

JULY 25, 2018

And we get the feedback quickly and it feels like job done. Well conveniently it turns out they just build the exact thing customers need, exactly as we wanted it created. Four of us signed the incorporation documents for Intercom Inc, in August 2011. Fun fact: do you know what one of the majors causes of startup failure is?

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

DISQO

SEPTEMBER 25, 2019

Ask people to name the most innovative companies, and the likelihood is high that behemoths like Amazon, Netflix, Tesla, and Uber come to everyone’s mind. Cambia is also the company behind Basefit , a startup designed to improve the health of military personnel and soldiers. They couldn’t just be innovation cheerleaders.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos. Paul: No comments.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos. Paul: No comments.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

JUNE 19, 2019

If there’s customer adoption , developers generally will come. Platform marketing at Slack means developer marketing, partner marketing, and then getting customers to adopt these products built in the platform, which I think is a really important part that can often get overlooked. And then how would this work for our customers?”

Marketing 217

Marketing User Testing Weak Development Team Product Research 217

UX Studio: Product Management

FEBRUARY 26, 2019

Most famous for their innovative work and the love of prototypes, Ideo provides diverse teams with designers, engineers, and researchers to a project. A San Diego-based UX design agency, Telepathy originally started as a web design firm in 2011 and later became a UX agency. Clients love our friendly designers and researchers.

UX 80

UX Data Visualization Research Software Analytic Tools 80

svpg

SEPTEMBER 30, 2016

Of course, most of the Mac user base was not on new PowerMacs, they were on 'regular' Macs -- hardware upgrade cycles were much slower then. Moreover, users choose their devices and platforms because they value what's different , not the same. The title is not important; the work they do is.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Business of Software Conference

MARCH 30, 2021

And there were lots of conferences for startups and lots of conferences for people that were raising funds and IPO going and all sorts of crazy old things. which was way back in 2011, I think and we were running a conference in Boston. Thinking about is the purpose of their business to support their users. I like to learn.

Feedback Software 52

Feedback Software Weak Development Team Events Customer Experience 52