Intercom, Inc.

APRIL 28, 2020

This hugely influential 2013 post by SVP of Product Paul Adams articulated a lot of the core design thinking at Intercom – from the importance of clear company mission and vision to the four layers of product design, and much else besides. The full stack design system. The Dribbblisation of design.

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Feedback Software Software Review Systems Review User Testing 129

Sachin Rekhi

JUNE 25, 2017

I then break down the resources into the way I think about what a product manager does, which is drive the vision, strategy, design, and execution of their product. One of the key responsibilities of a product manager is to define, articulate, and evangelize the vision for their product.

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

The Product Coalition

JANUARY 15, 2019

Big visions drive big innovations, which, in turn, generate big teams, revenues, and businesses. And at times, they should be turned on their heads to address unexpected shifts in culture, technology, and/or regulation. But, it is a necessary tool for iterating, executing and scaling an existing vision/passion/idea.

Feedback Software 84

Feedback Software Customer Feedback White Paper Data Visualization 84

Gainsight

APRIL 12, 2023

Later on, when we thought a new acquisition of raw technology was ready to scale (it wasn’t – it is now) In 2022 (like many companies), when we misread the “COVID bump” of 2021 for a secular change in software In each case, the mistake wasn’t being aggressive. Invest in back-office systems early.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

The Product Coalition

FEBRUARY 5, 2023

6 masterpieces released on the Definitive Jux label In 2013, together with Killer Mike, EL-P established Run the Jewels (RTJ). This not only requires a strong vision, or what the more cynical would call childish naivety. The pivot shows the need for continuous customer feedback and observing market trends and the competitive landscape.

Feedback Software 78

Feedback Software User Testing Customer Feedback Customer Experience 78

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. These fields include web design, mobile app development, SaaS, and even B2B products. The projects there range from a music marketplace to a pet health tracking app. It is proven to be an effective system.

UX 95

UX Research Software Feedback Software User Testing 95

UX Studio: Product Management

DECEMBER 7, 2022

Including UX research in any UX project is crucial for all businesses with any digital platform. It’s an extremely powerful tool to understand your audience better, make data-based design decisions, and invest in the right solutions. Our team has everything you need to boost your business and have a truly unique platform.

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User Testing Research Software Product Research UX 52

UX Studio: Product Management

JULY 14, 2021

David Pasztor, a true UX design ambassador and a former TED talk speaker, founded UX studio in 2013 with the goal to become a global product design company and create impactful digital experiences. . On a call, we will discuss your challenges and motivations to craft a customized solution for your organization. .

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

The Product Coalition

SEPTEMBER 17, 2020

In 2013, Norman updated and expanded his book to be more inclusive of digital products and services, to reflect the shift from hardware to software. Be it for mobile apps or desktop software, users interact with a variety of components within a product, like menus, buttons, videos, forms…anything you can swipe, scroll, or click on.

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ProductPlan

FEBRUARY 24, 2021

Why Do You Need Roadmapping Software? Roadmapping software has emerged as a core need for the modern product manager. While some software may try to cover the entire gamut of what a product manager might do on any given day, there are those tools that focus solely on roadmapping. This is for a good reason.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

ProductPlan

FEBRUARY 24, 2021

Why Do You Need Roadmapping Software? Roadmapping software has emerged as a core need for the modern product manager. While some software may try to cover the entire gamut of what a product manager might do on any given day, there are those tools that focus solely on roadmapping. This is for a good reason.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

Intercom, Inc.

APRIL 22, 2019

Rick started Guru in 2013, after successfully founding Boomi (a cloud integration and data management company) and selling it to Dell. Most customers either know their problem and are looking for a self-help solution (which AI can help provide), or are stumped and need a helping hand from a human.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. Choose Your Virtual Events Platform Wisely.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Intercom, Inc.

MAY 25, 2022

To keep morale up, keep communicating the mission and vision for the company and remind people the work they’re doing is important. In shrinking markets, you get stronger feedback and learn faster whether your product is there and what needs to change. Paul: And it’s the same for consumer software. Consumers are changing.

User Testing 138

User Testing Product Research Roadmap Customer Experience 138

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. Initially JustGiving supported only registered charities on its website, but the founders’ vision was to support all good causes. The initial vision was to. This vision gave us something to aim for.

User Testing 114

User Testing Weak Development Team Onboarding KPIs Customer Experience 114

Izenda

JUNE 17, 2019

In 2013, during the third quarter of Super Bowl XLVII, something happened that had never happened at a super bowl before: the power went out. When a clear path and vision is necessary for success, it makes sense that taking the proactive approach would yield the best chances. The reactive feedback loop. Be strong under pressure.

Product Research 64

Product Research Product Management Product Manager Feedback Software 64

Melissa Perri

MAY 5, 2016

It was so ripe with assumptions: “Do our customers want to hear about what are celebrities are up to directly in our platform? A week after that we found a different solution that increased clickthrough rate threefold on our products. We have to find the answers to these questions before committing ourselves to building a solution.

User Testing 120

User Testing Feedback Software Research Software Customer Experience 120

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies. Five steps to implementing the customer-led strategy in SaaS companies. Let’s begin! What is customer-led growth?

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Intercom, Inc.

FEBRUARY 6, 2020

And so in 2013, the marketplace launched Udemy for Business with an eye on acquiring corporations alongside the nearly two million learners they had at the time. Since then, she’s helped grow the Udemy’s B2B SaaS arm to more than 5,000 enterprise customers, which include the likes of Pinterest, Adidas, and General Mills.

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Feedback Software Analytic Tools Research Software Data Visualization 243

The Product Coalition

SEPTEMBER 4, 2023

In hopes of finding the next big idea, many turn to their most loyal users for feedback and inspiration. And often enough, that feedback leads to useful improvements. And yet, useful improvements do not always add up to the desired results , especially when growth is a problem and the market is saturated with similar solutions.

User Testing 120

User Testing Customer Feedback Vision Customer Experience 120

Userpilot

FEBRUARY 17, 2021

Topics: Product development lifecycle & success stories, Agile Management & Rapid Prototyping, New product management software & technologies, Usability & interface design, Product manager career: How to rise up in our organization, Hiring the best product managers for the job. India Software Product Management Summit.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Intercom, Inc.

MAY 22, 2019

Deepa Subramanian (a graduate of Harvard Law School and a veteran of Salesforce) set out to improve businesses’ understanding of the customer voice by co-founding Wootric , a platform that offers a range of feedback collection and analysis tools to help teams gain deeper, more relevant insights into their users’ desires and complaints.

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Feedback Software User Testing Analytic Tools Research Software 199

The Product Coalition

SEPTEMBER 2, 2019

It was launched in 2011 and went broke in 2013 because people didn’t buy the product. And Google Wave is a universal communication platform that appeared in 2010 and was closed in 2012, as nobody could understand what it was or how to use it. It’s obvious that these tools were developed with little or no customer participation.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

freshtrax

AUGUST 6, 2019

In July 2013, btrax Japan officially opened in Tokyo! These sticky notes are used for writing quick notes (of course), sharing ideas and feedback during retro meetings, sketching, and sending silly, motivational comments to one another! The CEO’s Vision for the Future. Become a friend of Cooper via Facebook ! btrax Japan.

User Testing 81

User Testing Customer Experience Naming Vision 81

Business of Software Conference

JANUARY 6, 2020

He also an active blogger, and frequent speaker at industry events about startups, SaaS, and cloud computing. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? I mentioned starting in 2013. Video, Slides, & Transcript below. Upcoming Events. Transcript.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Mind the Product

MAY 16, 2018

You could point to his success at negotiating new contracts with labour unions to cut costs, increases in organisational efficiencies, or his introduction of a strong vision to enhance stakeholder value. Identify Your Blind Spots Through Continual Feedback. One of the best ways to beat your blind spots is to ask for honest feedback.

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Weak Development Team Automotive Data Visualization Feedback Software 79

Mind the Product

APRIL 18, 2018

In 2013, before Shared Parental Leave was a thing in the UK, I decided that I wanted to change my work-life balance from full-time to a four-day working week with one day of childcare. Naturally there are big decisions that a product manager should always own, like the product vision and roadmap. As is spending time with customers.

Customer Experience 138

Customer Experience Product Management Product Manager Management 138

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Usersnap

OCTOBER 31, 2023

Imagine stepping into the world of product management with a product vision, secret formula and one particular feature that the industry’s luminaries use to transform raw ideas into gold consistently. Lin in his book “Decode and Conquer” in 2013. That formula exists, and it’s called the CIRCLES method.

Data Visualization 52

Data Visualization Feedback Software Product Research Customer Feedback 52

The Product Coalition

OCTOBER 6, 2020

By the time he arrived at NYU to study music and technology, it was instilled in him that the reasons musicians perform is to engage with the subconscious within people and elicit emotions. technology to learn and understand grammatical nuances, various spellings, slang and other language variations that occur online. Teaching A.I.

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User Testing Data Visualization Product Research Research Software 145

Bain Public

SEPTEMBER 20, 2022

Personal solutions can be useful, but the most effective antidote to inefficiency must be implemented through collective and collaborative decision making, not the individual level. Stakeholders need to buy into the vision, whether they are product leaders, engineers, the sales team, or the support team. Final Thoughts.

Reporting Tools 52

Reporting Tools Research Software Roadmap Feedback Software 52

Userzoom

AUGUST 6, 2019

In the following video and transcript of their talk at BetterUX London 2019 , Katja and Pietro discuss how they democratized UX and took a journey towards a corporate UX majority, by running two concurrent teams: Team Hive, which is focused on the development of design systems, and Team Swarm, focused on user research and insights.

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User Testing Product Research Presentation Research Software 101