Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Kaitlyn : As you mentioned, this is your second startup journey.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Usersnap

AUGUST 12, 2024

Finding the right tool was challenging for me as a product manager, but I realized how crucial the right choice is for quality feedback and business growth. The right tool helps create NPS surveys, gather accurate NPS score data, and enhances the overall customer experience by providing actionable insights.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

UX Planet

APRIL 12, 2024

This evolution in a way forced a specialization, where organizations suddenly realized they needed to craft solutions that consisted of all encompassing experiences for their clients, and therefore Research, alongside everything else Digital Designers had done in the past was essential for the success of those same solutions.

Research Software 111

Research Software Analytic Tools Feedback Software User Testing 111

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. Ready to dive in?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

ProductPlan

APRIL 9, 2020

Carlos founded Product School in San Francisco in 2014. You need to know what feelings your product evokes in users as much as you need that full Google Analytics report. App store reviews: Sometimes the qualitative data comes to you! What other solutions do you know of/have tried? What is Qualitative Research?

Product Research 105

Product Research User Testing Research Software Data Visualization 105

Mixpanel

JUNE 3, 2019

MAU, or Mobile Apps Unlocked, is a gathering of 2,500+ leaders from top mobile brands around the world that takes place every spring in Las Vegas. Mixpanel was one of the first tools the team purchased in their very early days, and has been a required training during new hire onboarding ever since.

Data Visualization 69

Data Visualization Analytic Tools Information Feedback Software 69

UX Studio: Product Management

JANUARY 25, 2022

The impact from our work and the value we create in collaboration with our clients is recognised by world-known companies such as Zeplin and the leading rating platform for business service providers, Clutch. Since 2013, we’ve been working with rising startups and established tech giants, like Google, HBO, and Netflix, just to name a few.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

Modus Create

MARCH 8, 2020

As the world observes International Women’s Day on March 8th, it is a great reminder to celebrate the women that help drive Modus and support women in technology every day. While many articles focus on the lack of women in technology, that is not the approach I want to take. Technology consists of many different roles and jobs.

Research Software 105

Research Software Technical Review Feedback Software Analytic Tools 105

Andrew Chen

JANUARY 9, 2020

How the work of the future will come from new tools, new media formats, and new monetization formats — and how the Passion Economy is different than the Gig Economy. Fascinating discussion about what it’s like for a serial entrepreneur to raise money, operate a startup, lessons learned, etc. Complementary, but different.

User Testing 110

User Testing Data Visualization Product Marketing Marketing 110

Gainsight

APRIL 12, 2023

Mistake #2: On the other hand … not betting on the team that got me there “Everything will be fine once we get a new head of [X]” – every startup CEO ever (also me, frequently) When you launch a company, the initial team is usually whoever you can get. To run a startup, you have to make bets. Invest in back-office systems early.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Amplitude

MAY 27, 2020

00006% of startups: After raising our Series E round, Amplitude has now joined the unicorn club. We will be publishing observations like these on the continued impact of this digital acceleration at a systemic and industry level over the next few months. Despite these turbulent times, Amplitude has reached a milestone achieved by only.00006%

Analytic Tools 59

Analytic Tools Feedback Software User Testing Data Visualization 59

The Product Coalition

AUGUST 18, 2018

While managed service is a great way to introduce an advertiser to a new technology, it doesn’t allow for much transparency for the advertiser. Early on, through user research, surveys and client interviews, we were able to validate that majority of our clients really wanted a self-service tool.

Data Visualization 60

Data Visualization Reporting Tools Technical Review Feedback Software 60

Amplitude

NOVEMBER 2, 2018

It wasn’t long before Andrew broke into the startup world while running the data and catalog team at Instacart. After witnessing firsthand the strong relationship between analytics, product, and performance, Andrew grew a passion for making data integration a top priority for everyone–even for traditionally non-technical roles.

Data Visualization 53

Data Visualization Analytic Tools Technical Review Product Management 53

Mixpanel

JULY 21, 2023

The Mixpanel homepage circa 2014. The most important thing we wanted to resonate in our new site was what differentiated us from our competition: our belief that analytics is for everybody. as our platform of choice, and we could not have felt better about this decision. What should a website do? It was time for a change.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Mixpanel

JULY 21, 2023

The Mixpanel homepage circa 2014. The most important thing we wanted to resonate in our new site was what differentiated us from our competition: our belief that analytics is for everybody. as our platform of choice, and we could not have felt better about this decision. What should a website do? It was time for a change.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Mixpanel

JULY 21, 2023

The Mixpanel homepage circa 2014. The most important thing we wanted to resonate in our new site was what differentiated us from our competition: our belief that analytics is for everybody. as our platform of choice, and we could not have felt better about this decision. What should a website do? It was time for a change.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Arpit Rai

OCTOBER 29, 2019

What’s the difference between product management in B2B/SaaS and B2C? You could build a B2B/SaaS company that does $50 million in revenues even with a few hundred customers. That said, a lot of B2B/SaaS companies (Dropbox, Mailchimp etc.) Work pro-bono part-time for 10–15 hours a week for an early-stage startup on their product.

Analytic Tools 52

Analytic Tools Research Software Feedback Software B2C 52

Mixpanel

JUNE 3, 2019

MAU, or Mobile Apps Unlocked, is a gathering of 2,500+ leaders from top mobile brands around the world that takes place every spring in Las Vegas. Mixpanel was one of the first tools the team purchased in their very early days, and has been a required training during new hire onboarding ever since.

Data Visualization 40

Data Visualization Information Analytic Tools Feedback Software 40

Roadmunk

DECEMBER 21, 2017

Listen below: Hotjar is on a mission to democratize user data and feedback by making their analytics platform accessible to everyone—no matter how small their website. They’re a startup success story that you don’t hear too often. Marc: I’m one of the founders of Hotjar, and we started back in 2014.

Feedback Software 55

Feedback Software Analytic Tools User Testing Customer Feedback 55

Arpit Rai

OCTOBER 29, 2019

What’s the difference between product management in B2B/SaaS and B2C? You could build a B2B/SaaS company that does $50 million in revenues even with a few hundred customers. That said, a lot of B2B/SaaS companies (Dropbox, Mailchimp etc.) Work pro-bono part-time for 10–15 hours a week for an early-stage startup on their product.

Analytic Tools 40

Analytic Tools Research Software Feedback Software B2C 40

Andrew Chen

JANUARY 9, 2020

How the work of the future will come from new tools, new media formats, and new monetization formats — and how the Passion Economy is different than the Gig Economy. Fascinating discussion about what it’s like for a serial entrepreneur to raise money, operate a startup, lessons learned, etc. Complementary, but different.

User Testing 52

User Testing Data Visualization Product Marketing Marketing 52

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I got an MBA and tried several startups – some failures under my belt there – and then ended up at a company in the business intelligence space called GoodData.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Coalition

MARCH 4, 2024

Photo by Dima Solomin on Unsplash In the vast realm of digital communication, few platforms have left as indelible a mark as WhatsApp. Its journey from a modest messaging app to a global giant in instant messaging has been nothing short of remarkable. Transforming communication with instant messaging.

Analytic Tools 145

Analytic Tools Customer Experience Data Visualization User Testing 145

svpg

SEPTEMBER 30, 2016

Their code base had diverged and it was extremely slow and costly for Microsoft to be implementing Word separately for each platform: Windows, DOS and Mac. However, the Mac community was also very vocal, with passionate fans of their platform, and is also important to note that this community had very little love for Microsoft.

Reporting Tools 167

Reporting Tools Analytic Tools Customer Experience Technical Review 167

Intercom, Inc.

DECEMBER 18, 2018

Email marketing remains an incredibly valuable way of communicating with customers at every stage of their lifecycle, whether you’re a thriving SaaS company or up-and-coming small business. Onboarding tips for a new app. Jackson (@StartupLJackson) May 17, 2014. Email can be a great tool to fill in gaps between conversion points.

User Testing 150

User Testing Customer Experience Analytic Tools Data Visualization 150

Mind the Product

FEBRUARY 20, 2019

Michael leads product and design at Medium, which he joined when it acquired his startup Talkshow Industries. He was the VP of Product at blogging platform Six Apart, created new media properties and influential content creators as VP Artist Development at Say Media, and then led Product and Design at Twitter from 2012 to 2014.

Research Software 146

Research Software Analytic Tools User Testing Data Visualization 146

Mind the Product

FEBRUARY 9, 2017

What does technology do to society? When technology and human ingenuity gets together, everybody in society profits. Overall though, technology makes everyone healthier and richer. At this point in our society’s history – technology has never been more important to the global economy. AI is a blanket term.

Analytic Tools 70

Analytic Tools Research Software Data Visualization Product Research 70

The Product Coalition

JUNE 14, 2020

As the founder of a young startup in times of high economic uncertainty, I have found myself thinking again about what makes a successful product, and what makes them fail. Let’s take Google Analytics and epek.app as examples. Google Analytics “Plan fast, collaborate happily! I hope you will find it equally stimulating.

Technical Review 78

Technical Review Marketing Data Visualization Analytic Tools 78

Andrew Chen

MAY 28, 2019

I’m looking for startups that can change the game there. As new tech platforms hit scale, we on the consumer team have been closely watching the future of media and the technology driving it — in all forms. The bigger idea is actually “audio”, not specifically podcasting. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

I’m looking for startups that can change the game there. As new tech platforms hit scale, we on the consumer team have been closely watching the future of media and the technology driving it — in all forms. The bigger idea is actually “audio”, not specifically podcasting. Thanks, Andrew. The Podcast Ecosystem in 2019.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Business of Software Conference

JUNE 19, 2020

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Patrick Campbell (Founder/CEO, ProfitWell) – Not Being Terrible When Things Are Terrible from Business of Software Conference. And so just like ‘No, we’re a software company. We have software margins.’

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52