Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? Short on time? At Intercom, it’s that businesses should be able to talk to their users as humans. Timing has been everything from Coda. I went to MIT, out in Massachusetts, a long time ago.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Usersnap

JULY 18, 2022

Also known as feedback menus at Usersnap, floating action buttons make a website more user-friendly; many companies find them necessary when collecting customer feedback , and making product or website improvements. What does this customer feedback menu do? It gives end users multiple feedback options from one button.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

Amplitude

NOVEMBER 2, 2018

Since the time of writing, Andrew has left Looker to start his own company. This was in 2014, around the time on-demand products were really picking up. My roomate at the time worked at Instacart and he persuaded me to join. Don’t rely on anybody else to get your data.”. Location : San Francisco & Santa Cruz.

Data Visualization 53

Data Visualization Analytic Tools Technical Review Product Management 53

Intercom, Inc.

OCTOBER 27, 2022

Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. Alex: Well, at this time, in 2011 or 2012, startups were not a big thing in France or Europe.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. And that they, too, would come full-circle nine years later at Pulse Everywhere 2021 – this time in front of more than 20,000 professionals.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Even the most experienced product managers have little to no experience and craft in reverting decisions after a feature has already made it live into production. Our biases, and several other reasons, encourage us to keep things.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

svpg

SEPTEMBER 30, 2016

There are three main reasons for this: First, even though I personally spend a good deal of my time writing and coaching and teaching about product management, there’s little question that there remains considerable confusion about this role. At the time, Word for Mac was a relatively small market.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Modus Create

MARCH 8, 2020

It seems a lot of the time, the question is “Why are there not more women developers?” I had no experience in IT whatsoever and never planned to have a career in it. I had done a ton of research and became passionate about finding an organization driven by results, not “ass in chair” time. We are now at 200.

Research Software 105

Research Software Technical Review Feedback Software Analytic Tools 105

freshtrax

SEPTEMBER 24, 2019

With nearly 20 years of experience in marketing and management, he serves as Adjust’s Japan country manager. He shared Adjust’s experience in expanding business to Japan, insights about Japanese clients, and other key points that companies interested in entering the Japanese market should consider. Q: Adjust expanded to Japan in 2014.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Business of Software Conference

JULY 20, 2020

She is also one of the most regularly published authors in the Harvard Business Review. How much did you move over a certain limited period of time? He’s owned this entity for a long long time. But the second point is the good news is you have time. You have time. Do you empower small, agile teams?

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

Intercom, Inc.

JANUARY 10, 2019

Short on time? But instead of focusing exclusively on algorithms, the next frontier is making those bots accessible and user-friendly. Instead, they should be deployed when there are more complicated if-this-then-that scenarios that would be difficult for users to guide themselves through. Or showing you your bank balance.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Business of Software Conference

JUNE 19, 2020

Building a company takes an extraordinary amount of effort, no matter your role, and neither life nor competitors hold punches for anyone. We’re going to talk about terrible times, and also what to do to not be terrible in those terrible feelings in those terrible times. So yeah, a lot of time lot of effort.

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52