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Designing apps for kids: a reading app user experience

Imaginary Cloud - Design

So how can we, designers, help our users (kids) to make the most of their experience when interacting with a digital product? According to the Reading Agency , in 2014 one in five children in England could not read well by the age of 11. From a design perspective, there's still a lot to be done. Readings apps for kids matter.

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How Starbucks and Apptentive Connect Digital and Physical Customer Experiences

Alchemer Mobile

Starbucks pioneered the way in connecting digital and physical experiences, a task with many moving pieces that add a level of complexity that’s infamously difficult to get right. transactions in 2017, Starbucks has perfected the art of seamless cross-channel experiences. So yeah, so let’s get started. .”

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Guru’s Rick Nucci on using automation to scale your customer experience

Intercom, Inc.

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

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Considerations on Full-Stack Product Designers

UX Planet

I started to notice at the time a tilt towards role specialization, with Interaction Design becoming much more of a particular field, the same going for Information Architecture, and all the ones I listed before. Now keep in mind, I’m not stating the concept of Experience Design didn’t exist before. Full Stack Product Designers.

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Best Practices for AI Product Management

The Product Coalition

How many times have you heard the phrase “It’s research, it will be ready when it’s ready”? Photo by Skitterphoto from Pexels In 2014, at the ProductX conference, I won second place for my presentation on time management for busy product managers. One of our goals was to dramatically reduce the effort required per customer.

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10 years of UX studio

UX Studio

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. Our flat company model at the time, enabled the first joiners to form the company together. But UX studio did. Approximately 310 people attended the course over the years.

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The Evolution of Customer Success

Gainsight

Across decades, in any industry, business leaders have obsessed over their customers. Whether a business serves five or 500,000 people, the opinion and experience of those customers are critical to the longevity of that business. . Today’s leadership also obsesses over their customers with one key difference.